POSTAL WINDOW EXAM QUESTIONS WITH INSIGHTFUL
ANSWERS.
ssda sales and services distribution associate - accurate answers-performs
many of the same duties of an SSA; however, they also support the back office
distribution functions
lobby assistant - accurate answers-helps customers identify mailing needs,
ensures customers complete required forms before they reach the window,
and answers customer questions
LSSA lead sales and services associate - accurate answers-maintains a
comprehensive working knowledge of regulations ruling policy and
procedures relating to all phases of retail services. provides technical
guidance to retail employees assigned to the unit, informing them of changes
ir clarifications in policies, procedures, operations, or regulations.
postmaster/ Manager - accurate answers-business leaders and community
anchors that make local contacts the postal service needs to increase its share
of the shipping market
SSA other sales and services associates - accurate answers-your teammates.
you support each other by ensuring the correct processes are followed and
customers needs are met.
supervisors - accurate answers-responsible for ensuring that employees are
properly trained and well informed.
Types of communication - accurate answers-verbal and nonverbal
SOLAR - accurate answers-pertains to actively attending
S- squarely face the person
O- open your posture
L- lean towards the sender
E- eye contact
R- relax while attending
6 retail moments that matter - accurate answers-1. deliver your first
impression
,2. act with courtesy and urgency
3. keeping it clean
4. delivering the pride inside
5 transition from back to front
6. solutions are your specialty
G.I.S.T. - accurate answers-G. greet
I. Inquire
S. suggest
T. thank
HAZMAT question - accurate answers-does this item contain anything liquid,
fragile, perishable or potentially hazardous such as lithium batteries or
perfume
custody - accurate answers-postal service employees operate under a
mandate to protect and preserve the mail placed in its _________
failing to deliver the mail - accurate answers-a violation of the security and
sanctity of the mail
deliver a first impression - accurate answers-the first opportunity for a SSA to
start the customer experience on a positive note
Non-verbal communication - accurate answers-the type of communication
that can enhance or contradict messages
G.I.S.T. - accurate answers-the approach an SSA can use to engage our
customers and ensure their needs are met
flexibility test - accurate answers-for a mailpiece to be considered a flat-sized
mailpiece it must pass this test
instills customer confidence - accurate answers-one of the core
responsibilities of the Postal service is maintaining the security and sanctity of
the mail which does what for customers?
successful sales transactions occur when the SSA - accurate answers-makes an
informed mutual decision with the customer on products and services
,what is the most positive way to impact customer perception of the Post
Office? - accurate answers-provide excellent customer service
the U.S. postal service is the only delivery service that reaches - accurate
answers-every address in the nation
an organized work station creates a more ________ workplace - accurate
answers-efficient
how an SSA conducts themselves on the job effects the __________ - accurate
answers-Postal brand
an active listening technique used to create a successful transaction is called
________ - accurate answers-clarifying
one of the first things a customer notices about an SSA is their - accurate
answers-personal appearance
the primary law enforcement for the postal service is the - accurate answers-
postal inspection service
Priority Mail Express - accurate answers-class of mail that offers expedited
service, insurance coverage up to $100, guaranteed 1 to 2 day delivery, free
tracking and confirmation, no extra charge for Saturday delivery, Sunday and
holiday delivery for an extra fee
Priority Mail Express maximum weight - accurate answers-70 lbs.
Priority Mail Express maximum length and girth - accurate answers-108"
extra services available for priority mail express - accurate answers-return
receipt, additional insurance, c.o.d., usps trackin (no charge)
Balloon pricing - accurate answers-charged for packages that are over 84"
combined length and girth, under 20 lbs, mailed to zones 1-4, price charged is
20 lb rate
, dimensional weight - accurate answers-determined by multiplying (HxLxW).
if the result is 1728 or more, divide the result by 194. if irregular (odd
shaped), multiply (HxLxW) then multiply the result by. 785, if the result is
1728 or more, divide by 194
Shipping Services - accurate answers-priority mail express, priority mail, first
class package service retail, retail ground
Mailing Services - accurate answers-first class mail ( letters and flats),
periodicals, marketing mail, media mail, library mail, extra services
Priority Mail - accurate answers-1-3 day delivery. Includes tracking. Up to $50
insurance. Flat rate, regional, prepaid pricing. Max weight 70 lbs, max 108"
length plus girth. PM subject to Balloon pricing zones 1-4, Dimensional pricing
zones 5-8.
first class mail - accurate answers-any mailable item that weighs 13 ounces or
less and can be sent by first class mail. sealed against inspection. Delivery
Standard 1 to 3 days. forwarding free for up to 12 months.
Every Door Direct Mail (eddm) - accurate answers-targeted advertising
techniques that allows customers to master marketing now Audience by age
income or household. customer sent mail 5,000 or fewer flat size mail pieces
within an area service by single post
Library Mail is sent ______. - accurate answers-To and from schools, museums
and certain eligible institutions.
Library Mail - accurate answers-is limited to books, sound recording,
academic thesis, and certain other items.
Media Mail - accurate answers-is for mailing books, catalogs, sound
recordings, video recordings, and media that can be read by a computer. Items
must weigh less than 70 pounds
preferred services that usually offer the customer the best value is - accurate
answers-Priority Mail Express and Priority Mail
ANSWERS.
ssda sales and services distribution associate - accurate answers-performs
many of the same duties of an SSA; however, they also support the back office
distribution functions
lobby assistant - accurate answers-helps customers identify mailing needs,
ensures customers complete required forms before they reach the window,
and answers customer questions
LSSA lead sales and services associate - accurate answers-maintains a
comprehensive working knowledge of regulations ruling policy and
procedures relating to all phases of retail services. provides technical
guidance to retail employees assigned to the unit, informing them of changes
ir clarifications in policies, procedures, operations, or regulations.
postmaster/ Manager - accurate answers-business leaders and community
anchors that make local contacts the postal service needs to increase its share
of the shipping market
SSA other sales and services associates - accurate answers-your teammates.
you support each other by ensuring the correct processes are followed and
customers needs are met.
supervisors - accurate answers-responsible for ensuring that employees are
properly trained and well informed.
Types of communication - accurate answers-verbal and nonverbal
SOLAR - accurate answers-pertains to actively attending
S- squarely face the person
O- open your posture
L- lean towards the sender
E- eye contact
R- relax while attending
6 retail moments that matter - accurate answers-1. deliver your first
impression
,2. act with courtesy and urgency
3. keeping it clean
4. delivering the pride inside
5 transition from back to front
6. solutions are your specialty
G.I.S.T. - accurate answers-G. greet
I. Inquire
S. suggest
T. thank
HAZMAT question - accurate answers-does this item contain anything liquid,
fragile, perishable or potentially hazardous such as lithium batteries or
perfume
custody - accurate answers-postal service employees operate under a
mandate to protect and preserve the mail placed in its _________
failing to deliver the mail - accurate answers-a violation of the security and
sanctity of the mail
deliver a first impression - accurate answers-the first opportunity for a SSA to
start the customer experience on a positive note
Non-verbal communication - accurate answers-the type of communication
that can enhance or contradict messages
G.I.S.T. - accurate answers-the approach an SSA can use to engage our
customers and ensure their needs are met
flexibility test - accurate answers-for a mailpiece to be considered a flat-sized
mailpiece it must pass this test
instills customer confidence - accurate answers-one of the core
responsibilities of the Postal service is maintaining the security and sanctity of
the mail which does what for customers?
successful sales transactions occur when the SSA - accurate answers-makes an
informed mutual decision with the customer on products and services
,what is the most positive way to impact customer perception of the Post
Office? - accurate answers-provide excellent customer service
the U.S. postal service is the only delivery service that reaches - accurate
answers-every address in the nation
an organized work station creates a more ________ workplace - accurate
answers-efficient
how an SSA conducts themselves on the job effects the __________ - accurate
answers-Postal brand
an active listening technique used to create a successful transaction is called
________ - accurate answers-clarifying
one of the first things a customer notices about an SSA is their - accurate
answers-personal appearance
the primary law enforcement for the postal service is the - accurate answers-
postal inspection service
Priority Mail Express - accurate answers-class of mail that offers expedited
service, insurance coverage up to $100, guaranteed 1 to 2 day delivery, free
tracking and confirmation, no extra charge for Saturday delivery, Sunday and
holiday delivery for an extra fee
Priority Mail Express maximum weight - accurate answers-70 lbs.
Priority Mail Express maximum length and girth - accurate answers-108"
extra services available for priority mail express - accurate answers-return
receipt, additional insurance, c.o.d., usps trackin (no charge)
Balloon pricing - accurate answers-charged for packages that are over 84"
combined length and girth, under 20 lbs, mailed to zones 1-4, price charged is
20 lb rate
, dimensional weight - accurate answers-determined by multiplying (HxLxW).
if the result is 1728 or more, divide the result by 194. if irregular (odd
shaped), multiply (HxLxW) then multiply the result by. 785, if the result is
1728 or more, divide by 194
Shipping Services - accurate answers-priority mail express, priority mail, first
class package service retail, retail ground
Mailing Services - accurate answers-first class mail ( letters and flats),
periodicals, marketing mail, media mail, library mail, extra services
Priority Mail - accurate answers-1-3 day delivery. Includes tracking. Up to $50
insurance. Flat rate, regional, prepaid pricing. Max weight 70 lbs, max 108"
length plus girth. PM subject to Balloon pricing zones 1-4, Dimensional pricing
zones 5-8.
first class mail - accurate answers-any mailable item that weighs 13 ounces or
less and can be sent by first class mail. sealed against inspection. Delivery
Standard 1 to 3 days. forwarding free for up to 12 months.
Every Door Direct Mail (eddm) - accurate answers-targeted advertising
techniques that allows customers to master marketing now Audience by age
income or household. customer sent mail 5,000 or fewer flat size mail pieces
within an area service by single post
Library Mail is sent ______. - accurate answers-To and from schools, museums
and certain eligible institutions.
Library Mail - accurate answers-is limited to books, sound recording,
academic thesis, and certain other items.
Media Mail - accurate answers-is for mailing books, catalogs, sound
recordings, video recordings, and media that can be read by a computer. Items
must weigh less than 70 pounds
preferred services that usually offer the customer the best value is - accurate
answers-Priority Mail Express and Priority Mail
