Systems Technology (Before Midterm)
Question and answers rated A+ 2025
Information technology - correct answer refers to any computer-based tool
that people use to work with information and to support the information and
information-processing needs of an organization
Information system - correct answer collects, processes, stores, analyzes and
disseminates information for a specific purpose
*Will need to know difference between IS and IT on midterm!
Data - correct answer items refer to elementary description of things , events,
activities, and transactions that are recorded, classified, and stored but are not
organized to convey any specific meaning
*data bases store data, not information
Information - correct answer refers to data that have been organized so that
they have meaningful meaning and value to the recipient. For example Grade
Average
Knowledge - correct answer consist of data and / or information that have
been organized and processed to convey business problem.
Figure 1.4 Information technology inside your organization - correct answer
Business Intelligence Systems Dashboards
Accounting, Finance, Production/Operations Management, Marketing, Human
Resources
,IT Infrastructure: IT Services, IT Personnel, IT Components (IT Platform)
Competitive Advantage - correct answer assets that provide an organization
with an edge against its competitors in some measure such as cost, quality, or
speed.
How Information Systems (technology in general) can help an organization to
achieve competitive advantage?
Cost- Costco
Quality- Apple: have to make appointments so Apple can get personal
information about their customers
Speed - Amazon Prime
ex Question: True or False: Microsoft Office has a competitive advantage;
NO, because everyone has access to it! By definition, CA is not something
everyone has access to!
Business Process - correct answer ongoing collection of related activities that
create a product or a service of value to the organization, its business
partners, and/or customers.
A company cannot operate without a business process
IT enables processes to be more efficient and effective and make sure that
they are manageable
Information System play important role in organization's business processes:
, ● Communication and coordination of FAIS
● Exchange and (secure) access to data
FAIS - correct answer Functional Area Information System
Efficiency - correct answer doing things well, in an optimal way: Example
doing it the fastest or in the least expensive way.
You have to be able to measure it otherwise you cannot comment about your
performance
For competitive advantage, improve measurements
Effectiveness - correct answer doing the things that matter, completing
activities and achieving goals. Example: High-quality product
Efficiency vs. Effectiveness - correct answer Efficiency refers to how well
something is done, effectiveness refers to how useful something is.
Business Process Improvement (BPI) - correct answer Strategy for making
an organization's business processes more productive and profitable but
making incremental, and small changes.
*small steps, controlled, not very drastic changes, slower!!!
Business Process Reengineering (BPR) - correct answer Strategy for making
an organization's business processes more productive and profitable. BPR is
based on "clean sheet". Reconstruct business processes clean state.