WGU C484 - CHAPTERS 9, 10, 12, 16 QUIZZES
Which of the following is true regarding formal groups?
A) They are natural formations that arise in response to the need for social contact.
B) They lack clearly defined structures and roles for their members.
C) They have negligible impact on employee performance and behavior.
D) A group of people who come together to protest against a new law make up a formal
group.
E) They are marked by stipulated behaviors in pursuit of organizational goals. -
Answers - They are marked by stipulated behaviors in pursuit of organizational goals.
When the group energy is focused on the task at hand and the group is fully functional,
it is said to be in the stage of ________.
A) storming
B) norming
C) inertia
D) forming
E) performing - Answers - performing
Which of the following steps can be taken by a manager so as to minimize groupthink?
A) increasing the group size
B) encouraging group leaders to develop a stronger sense of group identity
C) preventing all team members from engaging in a critical evaluation of ideas at the
beginning
D) asking the group members to first focus on the positives of an alternative rather than
the negatives
E) seeking input from employees before the group leader presents his opinions -
Answers - seeking input from employees before the group leader presents his opinions
The HR department at Bailey Services is considering offering telecommuting as an
option to some experienced employees. At a meeting to formalize the move, the heads
of the different departments met with Laura Watson, the HR manager. Laura, who
thought this meeting would be a short one, was proven wrong when all the members,
who had previously agreed that telecommuting would work in their company, began
coming up with divergent views. By the end, two divisions claimed having major
concerns about allowing employees to telecommute, and those in favor of it were
equally vocal. This scenario depicts the operation of ________.
A) conformity
B) groupshift
C) role conflict
D) groupthink
E) social loafing - Answers - groupshift
Which of these groups is the higher performing
, A) Brainstorming
B) Nominal Group - Answers - Nominal Group
Which of the following accurately differentiates between work groups and work teams?
A) Work groups are used by top-management employees, while work teams are used
by lower-level workers.
B) Work groups are used for functions relating to areas of the external environment,
while work teams are exclusively used for departmental problems and issues.
C) Work groups involve members who have complementary skills, while work teams
use employees who have random and varied skills.
D) Work teams generate a potential for an organization to generate greater outputs with
no increase in inputs, while work groups cannot perform this function.
E) Work teams represent the mere accumulation of individual efforts, while work groups
generate a positive synergy within the organization. - Answers - Work teams generate
a potential for an organization to generate greater outputs with no increase in inputs,
while work groups cannot perform this function.
Which of the following statements is true regarding self-managed work teams?
A) Self-managed work teams typically consist of forty to fifty employees.
B) Self-managed work teams typically manage conflicts well.
C) Members of self-managed work teams typically report lower job satisfaction.
D) Self-managed work teams are typically composed of employees from different
departments who work independent of each other.
E) In the case of self-managed work teams, supervisory positions take on decreased
importance. - Answers - In the case of self-managed work teams, supervisory
positions take on decreased importance.
Which of the following is not one of the key components of effective teams?
A) team efficacy
B) company reputation
C) adequate resources
D) member flexibility
E) leadership and structure - Answers - company reputation
Araceli is a team member in a large corporation. She never speaks in team meetings
because she has seen members talk behind each other's backs after the meetings.
Members are constantly monitoring the other members' work and looking for mistakes
to point out in a meeting. According to the information provided, which contextual factor
is lacking in Araceli's team?
A) adequate resources
B) climate of trust
C) team structure
D) performance evaluations
E) leadership - Answers - climate of trust
Which of the following is true regarding formal groups?
A) They are natural formations that arise in response to the need for social contact.
B) They lack clearly defined structures and roles for their members.
C) They have negligible impact on employee performance and behavior.
D) A group of people who come together to protest against a new law make up a formal
group.
E) They are marked by stipulated behaviors in pursuit of organizational goals. -
Answers - They are marked by stipulated behaviors in pursuit of organizational goals.
When the group energy is focused on the task at hand and the group is fully functional,
it is said to be in the stage of ________.
A) storming
B) norming
C) inertia
D) forming
E) performing - Answers - performing
Which of the following steps can be taken by a manager so as to minimize groupthink?
A) increasing the group size
B) encouraging group leaders to develop a stronger sense of group identity
C) preventing all team members from engaging in a critical evaluation of ideas at the
beginning
D) asking the group members to first focus on the positives of an alternative rather than
the negatives
E) seeking input from employees before the group leader presents his opinions -
Answers - seeking input from employees before the group leader presents his opinions
The HR department at Bailey Services is considering offering telecommuting as an
option to some experienced employees. At a meeting to formalize the move, the heads
of the different departments met with Laura Watson, the HR manager. Laura, who
thought this meeting would be a short one, was proven wrong when all the members,
who had previously agreed that telecommuting would work in their company, began
coming up with divergent views. By the end, two divisions claimed having major
concerns about allowing employees to telecommute, and those in favor of it were
equally vocal. This scenario depicts the operation of ________.
A) conformity
B) groupshift
C) role conflict
D) groupthink
E) social loafing - Answers - groupshift
Which of these groups is the higher performing
, A) Brainstorming
B) Nominal Group - Answers - Nominal Group
Which of the following accurately differentiates between work groups and work teams?
A) Work groups are used by top-management employees, while work teams are used
by lower-level workers.
B) Work groups are used for functions relating to areas of the external environment,
while work teams are exclusively used for departmental problems and issues.
C) Work groups involve members who have complementary skills, while work teams
use employees who have random and varied skills.
D) Work teams generate a potential for an organization to generate greater outputs with
no increase in inputs, while work groups cannot perform this function.
E) Work teams represent the mere accumulation of individual efforts, while work groups
generate a positive synergy within the organization. - Answers - Work teams generate
a potential for an organization to generate greater outputs with no increase in inputs,
while work groups cannot perform this function.
Which of the following statements is true regarding self-managed work teams?
A) Self-managed work teams typically consist of forty to fifty employees.
B) Self-managed work teams typically manage conflicts well.
C) Members of self-managed work teams typically report lower job satisfaction.
D) Self-managed work teams are typically composed of employees from different
departments who work independent of each other.
E) In the case of self-managed work teams, supervisory positions take on decreased
importance. - Answers - In the case of self-managed work teams, supervisory
positions take on decreased importance.
Which of the following is not one of the key components of effective teams?
A) team efficacy
B) company reputation
C) adequate resources
D) member flexibility
E) leadership and structure - Answers - company reputation
Araceli is a team member in a large corporation. She never speaks in team meetings
because she has seen members talk behind each other's backs after the meetings.
Members are constantly monitoring the other members' work and looking for mistakes
to point out in a meeting. According to the information provided, which contextual factor
is lacking in Araceli's team?
A) adequate resources
B) climate of trust
C) team structure
D) performance evaluations
E) leadership - Answers - climate of trust
