7 Brew Training – Questions With Actual
Solutions
Blondie Correct Answer - (The best seller!) - Caramel, vanilla,
espresso, Smooth Mix.
Triple 7 Correct Answer - White chocolate, Irish cream, 6 shots
of espresso, Smooth Mix
Brunette Correct Answer - Caramel, hazelnut, espresso, Mocha
Mix.
Razorberry Energy Correct Answer - Strawberry, raspberry,
blackberry, Energy
Strawberry smoothie Correct Answer - Strawberry smoothie
mix, vanilla soft-serve
Sequence of reading back the drink Correct Answer - 1. Drink
Size (Kids, Small, Medium, or Large)
2. Drink Temperature (Hot, iced, or Chiller)
3. Modifications (Extra Shot, Light Ice, Half-Sweet... the list goes on)
4. Drink Name (Blondie, Brunette, Triple 7)
5. Finish Details, if applicable (Whipped Cream, Caramel Drizzle,
Cinnamon Sprinkles)
The Vital Foundation of Our Success:
Our Culture Correct Answer - The people and culture are what
produce our secret sauce: how we make our customers feel. No
amount of speed, quality, or smooth operations can replace that. If
we stay true to who we are and honor our culture and
people, then our people will gladly take care of operations on their
own.
,4 Keys to Success Correct Answer - 1. First Impressions
2. Customer Service
3. Drink Quality
4. Consistency
Our 7 Brew Values Correct Answer - 1. Our first job is to take
care of our team and have each other's backs.
2. We always have time to remake a drink.
3. Move with a visible sense of urgency - your team is counting on
you.
4. We call each other when anything needs immediate attention.
5. If a teammate asks you for help, let them know you are on it.
6. Do more than what you expect from others.
7. Treat every encounter with others as a chance to build them up.
In your own words, what is the foundation of our success and how
do we hold fast to it? Correct Answer - The people and culture
are what produce our secret sauce: how we make our customers
feel. No amount of speed, quality, or smooth operations
can replace that. If we stay true to who we are and honor our culture
and people, then our people will gladly take care of operations on
their own.
What is our "first job" at 7 Brew? Correct Answer - Our first
job is to take care of our team and have each other's backs.
If you get sick at 11 pm before you work at 6 a.m. the following
morning, how should you reach out to your
manager to let them know? Correct Answer - We call each
other when anything needs immediate attention. If an issue needs
attention within 12 hours, we're always happy to get a phone call
versus a message. We want to know ASAP so that a shift
, cover, equipment failure, or inventory shortage gets the attention it
needs. When in doubt, reach out!
In your own words, what affect should the music we play in the
stand have on our team and customers? Correct Answer -
Appropriate music for a shift helps set the energy - we sell coffee at
a fast-paced drive-thru, and our music should reflect that! The music
we play is positive, clean, non-explicit, upbeat, and up to you!
Lane
This is the foundational role in the stand. The team member on lane
carries a heavy responsibility with their role: Correct Answer -
• Makes a genuine and unique connection with the customer.
• Calls back orders to the crew.
• Takes payment.
• Ensures all drinks we hand out are as-ordered and top-quality.
• Makes sure drinks are well-organized, drink exteriors are clean,
and presented flawlessly to the customer.
• Moves quickly to ensure a short wait time for the customer.
Texter
The texter is the first impression that a customer has on our people,
which is vital! Correct Answer - • Goes outside when there are
three or more cars in line to grab orders.
• Takes credit/debit card payments outside when we are busy.
• Makes sure that the drink makers inside have enough orders to
work with, at least three per line.
• Whenever not taking orders, runs inside to support the crew. That
means running up to the front and refilling the ice
chests, stocking cups and lids, refilling sauces, and more!
Shots Correct Answer - • Measures out flavor into the cup to
start the drink.
• Makes espresso and stirs it into the flavor.
Solutions
Blondie Correct Answer - (The best seller!) - Caramel, vanilla,
espresso, Smooth Mix.
Triple 7 Correct Answer - White chocolate, Irish cream, 6 shots
of espresso, Smooth Mix
Brunette Correct Answer - Caramel, hazelnut, espresso, Mocha
Mix.
Razorberry Energy Correct Answer - Strawberry, raspberry,
blackberry, Energy
Strawberry smoothie Correct Answer - Strawberry smoothie
mix, vanilla soft-serve
Sequence of reading back the drink Correct Answer - 1. Drink
Size (Kids, Small, Medium, or Large)
2. Drink Temperature (Hot, iced, or Chiller)
3. Modifications (Extra Shot, Light Ice, Half-Sweet... the list goes on)
4. Drink Name (Blondie, Brunette, Triple 7)
5. Finish Details, if applicable (Whipped Cream, Caramel Drizzle,
Cinnamon Sprinkles)
The Vital Foundation of Our Success:
Our Culture Correct Answer - The people and culture are what
produce our secret sauce: how we make our customers feel. No
amount of speed, quality, or smooth operations can replace that. If
we stay true to who we are and honor our culture and
people, then our people will gladly take care of operations on their
own.
,4 Keys to Success Correct Answer - 1. First Impressions
2. Customer Service
3. Drink Quality
4. Consistency
Our 7 Brew Values Correct Answer - 1. Our first job is to take
care of our team and have each other's backs.
2. We always have time to remake a drink.
3. Move with a visible sense of urgency - your team is counting on
you.
4. We call each other when anything needs immediate attention.
5. If a teammate asks you for help, let them know you are on it.
6. Do more than what you expect from others.
7. Treat every encounter with others as a chance to build them up.
In your own words, what is the foundation of our success and how
do we hold fast to it? Correct Answer - The people and culture
are what produce our secret sauce: how we make our customers
feel. No amount of speed, quality, or smooth operations
can replace that. If we stay true to who we are and honor our culture
and people, then our people will gladly take care of operations on
their own.
What is our "first job" at 7 Brew? Correct Answer - Our first
job is to take care of our team and have each other's backs.
If you get sick at 11 pm before you work at 6 a.m. the following
morning, how should you reach out to your
manager to let them know? Correct Answer - We call each
other when anything needs immediate attention. If an issue needs
attention within 12 hours, we're always happy to get a phone call
versus a message. We want to know ASAP so that a shift
, cover, equipment failure, or inventory shortage gets the attention it
needs. When in doubt, reach out!
In your own words, what affect should the music we play in the
stand have on our team and customers? Correct Answer -
Appropriate music for a shift helps set the energy - we sell coffee at
a fast-paced drive-thru, and our music should reflect that! The music
we play is positive, clean, non-explicit, upbeat, and up to you!
Lane
This is the foundational role in the stand. The team member on lane
carries a heavy responsibility with their role: Correct Answer -
• Makes a genuine and unique connection with the customer.
• Calls back orders to the crew.
• Takes payment.
• Ensures all drinks we hand out are as-ordered and top-quality.
• Makes sure drinks are well-organized, drink exteriors are clean,
and presented flawlessly to the customer.
• Moves quickly to ensure a short wait time for the customer.
Texter
The texter is the first impression that a customer has on our people,
which is vital! Correct Answer - • Goes outside when there are
three or more cars in line to grab orders.
• Takes credit/debit card payments outside when we are busy.
• Makes sure that the drink makers inside have enough orders to
work with, at least three per line.
• Whenever not taking orders, runs inside to support the crew. That
means running up to the front and refilling the ice
chests, stocking cups and lids, refilling sauces, and more!
Shots Correct Answer - • Measures out flavor into the cup to
start the drink.
• Makes espresso and stirs it into the flavor.
