D469 PRE-ASSESSMENT: QUALITY, CONTINUOUS IMPROVEMENT,
AND LEAN SIX SIGMA (UNO1) (PUNO) Attempt #1 Status: Passed Western
Governors University
PRE-ASSESSMENT: QUALITY, CONTINUOUS IMPROVEMENT,
AND LEAN SIX SIGMA (UNO1) (PUNO)
Attempt #1
Status:
Passed
1. What is a challenge associated with assessing service quality?
YOUR CORRECT
ANSWER ANSWER
Outcome defects are not easy to measure.
Prevention costs are dependent on customers.
Appraisal costs cannot be determined directly.
Productivity is reduced when service is evaluated.
2. Which Six Sigma step requires a firm to create goals, measures, and action plans for
projects to identify improvements that will make a significant impact on profitability
and achieve strategic objectives?
YOUR CORREC
ANSWE T
R ANSWE
R
Align
Mobilize
, Govern
Accelerate
3. Why would a quality manager use a flowchart in the production
process?
YOUR CORREC
ANSWE T
R ANSWE
R
To display a quantitative visualization of products with poor quality
To determine a problem that needs to be
corrected To record data about quality
problems
To identify the relationships between functions
, 4. Which role do employees play as stakeholders in total quality management
operations?
CORREC
YOUR
T
ANSWE
ANSWE
R
R
They provide materials for the production process.
They provide capital for the
organization. They aim to create
customer satisfaction.
They facilitate business to consumer distribution.
5. Which cost is associated with a firm’s investment to achieve superior performance through
ongoing process improvements?
YOUR CORRECT
ANSWER ANSWER
Quality assurance cost
Nonconformance cost
Prevention cost
Appraisal cost
6. Which approach does a firm use when it buys raw materials from suppliers in
various locations, manufactures consumer products in Asia, and then ships the
finished products to its distribution
centers in the United States?
YOUR CORRECT
ANSWER ANSWER
Global supply chain
Benchmarking analysis
Vertical integration
Total quality management
7. A company develops a product that is highly tailored to meet certain customer needs.
How has the quality of design for the selected product been R
applied?
YOUR
ANSWE
The product has specific characteristics
AND LEAN SIX SIGMA (UNO1) (PUNO) Attempt #1 Status: Passed Western
Governors University
PRE-ASSESSMENT: QUALITY, CONTINUOUS IMPROVEMENT,
AND LEAN SIX SIGMA (UNO1) (PUNO)
Attempt #1
Status:
Passed
1. What is a challenge associated with assessing service quality?
YOUR CORRECT
ANSWER ANSWER
Outcome defects are not easy to measure.
Prevention costs are dependent on customers.
Appraisal costs cannot be determined directly.
Productivity is reduced when service is evaluated.
2. Which Six Sigma step requires a firm to create goals, measures, and action plans for
projects to identify improvements that will make a significant impact on profitability
and achieve strategic objectives?
YOUR CORREC
ANSWE T
R ANSWE
R
Align
Mobilize
, Govern
Accelerate
3. Why would a quality manager use a flowchart in the production
process?
YOUR CORREC
ANSWE T
R ANSWE
R
To display a quantitative visualization of products with poor quality
To determine a problem that needs to be
corrected To record data about quality
problems
To identify the relationships between functions
, 4. Which role do employees play as stakeholders in total quality management
operations?
CORREC
YOUR
T
ANSWE
ANSWE
R
R
They provide materials for the production process.
They provide capital for the
organization. They aim to create
customer satisfaction.
They facilitate business to consumer distribution.
5. Which cost is associated with a firm’s investment to achieve superior performance through
ongoing process improvements?
YOUR CORRECT
ANSWER ANSWER
Quality assurance cost
Nonconformance cost
Prevention cost
Appraisal cost
6. Which approach does a firm use when it buys raw materials from suppliers in
various locations, manufactures consumer products in Asia, and then ships the
finished products to its distribution
centers in the United States?
YOUR CORRECT
ANSWER ANSWER
Global supply chain
Benchmarking analysis
Vertical integration
Total quality management
7. A company develops a product that is highly tailored to meet certain customer needs.
How has the quality of design for the selected product been R
applied?
YOUR
ANSWE
The product has specific characteristics
