BUSMHR 3100 exam 1
Study online at https://quizlet.com/_626jn5
1. definition of Or- An interdisciplinary field dedicated to
ganization Be- understanding and managing people at work
havior
2. organizational employees perceptions of formal and informal organizational policies, practices,
climate procedures and routines
3. contingency per- -Best course of action depends on the interplay of
spective person and environment factors
-calls for using OB concepts and tools as situationally appropriate, instead of trying
to rely on "one best way"
4. soft skills relate to our human interactions and include both interpersonal skills and personal
attributes - portable skills, relevant in every job
personal attributes: attitude, personality, teamwork, leadership
interpersonal skills: active listening, positive attitudes, effective communication
5. hard skills technical expertise and knowledge to do a particular task or job function (such as
financial analysis, accounting, or operations)
6. human capital collection of knowledge, skills and experiences - potential to give corporation a
competitive advantage
7. how to build hu- training, work-based development opportunities, learning activities outside of
man capital (4 work, career planning
ways)
8. social capital the productive potential resulting from relationships, goodwill, trust and cooper-
ative effort
9. how to build so- internal - mentoring, build relationships outside work though company sports
cial capital (2 teams
ways) external - conference attendance, join local industry specific orgs
1/8
, BUSMHR 3100 exam 1
Study online at https://quizlet.com/_626jn5
10. what is a "prob- A difference or gap
lem"? between an actual and
desired situation
• Arises when goals are
not being met
11. stops to solve a Stop 1: Define The Problem
problem (3) • Stop 2: Identify OB Concepts to Solve the Problem
• Stop 3: Make Recommendations and Take Action
12. what is true Solutions can't be generated until the problem has been defined and understood.
about defining a
problem?
13. intertactional states that behavior is a function of interdependent and environmental factors.
perspective
(behavior is a
function of what
two factors)
14. The integra- -A systems approach
tive framework -Using person and environmental factors as inputs
for understand- -Processes including individual level, group/team level,
ing and apply- and organizational level
ing OB is based -Outcomes organized into individual level, group/team
upon: level, and organizational level
15. what is organiza- The set of shared, taken-for-granted implicit
tional culture? assumptions that a group holds and that determines
how it perceives, thinks about, and reacts to its
various environments
16.
2/8
Study online at https://quizlet.com/_626jn5
1. definition of Or- An interdisciplinary field dedicated to
ganization Be- understanding and managing people at work
havior
2. organizational employees perceptions of formal and informal organizational policies, practices,
climate procedures and routines
3. contingency per- -Best course of action depends on the interplay of
spective person and environment factors
-calls for using OB concepts and tools as situationally appropriate, instead of trying
to rely on "one best way"
4. soft skills relate to our human interactions and include both interpersonal skills and personal
attributes - portable skills, relevant in every job
personal attributes: attitude, personality, teamwork, leadership
interpersonal skills: active listening, positive attitudes, effective communication
5. hard skills technical expertise and knowledge to do a particular task or job function (such as
financial analysis, accounting, or operations)
6. human capital collection of knowledge, skills and experiences - potential to give corporation a
competitive advantage
7. how to build hu- training, work-based development opportunities, learning activities outside of
man capital (4 work, career planning
ways)
8. social capital the productive potential resulting from relationships, goodwill, trust and cooper-
ative effort
9. how to build so- internal - mentoring, build relationships outside work though company sports
cial capital (2 teams
ways) external - conference attendance, join local industry specific orgs
1/8
, BUSMHR 3100 exam 1
Study online at https://quizlet.com/_626jn5
10. what is a "prob- A difference or gap
lem"? between an actual and
desired situation
• Arises when goals are
not being met
11. stops to solve a Stop 1: Define The Problem
problem (3) • Stop 2: Identify OB Concepts to Solve the Problem
• Stop 3: Make Recommendations and Take Action
12. what is true Solutions can't be generated until the problem has been defined and understood.
about defining a
problem?
13. intertactional states that behavior is a function of interdependent and environmental factors.
perspective
(behavior is a
function of what
two factors)
14. The integra- -A systems approach
tive framework -Using person and environmental factors as inputs
for understand- -Processes including individual level, group/team level,
ing and apply- and organizational level
ing OB is based -Outcomes organized into individual level, group/team
upon: level, and organizational level
15. what is organiza- The set of shared, taken-for-granted implicit
tional culture? assumptions that a group holds and that determines
how it perceives, thinks about, and reacts to its
various environments
16.
2/8
