Uniqlo Supervisor Test Questions and Answers Solved Correctly Rated A+
Ten Principles of Handling Customer Complaints - Answers 1. Actively encourage complaints.
2. Be grateful for customer input.
3. Respond promptly with sincerity.
4. Pay attention to your initial response, as it is a critical factor in handling customer complaints.
5. Always report complaints.
6. Always let the customer completely speak his/her mind. Never argue.
7. Appreciate the customer's concern.
8. Accept returns and exchanges with a smile so customers do not feel uncomfortable.
9. Do not make up excuses or try to hide mistakes.
Management Principle 1 - Answers Respond to customer needs, and create new customers.
Management Principle 2 - Answers Contribute to society, make it better, set it in motion by acting on
good ideas.
Management Principle 3 - Answers Maintain your autonomy, and never let any other company take
control.
Management Principle 4 - Answers Look reality straight in the eye, adapt to the times, and actively
evolve.
Management Principle 5 - Answers Let employees act on their own initiative and realize their own
mistakes; create a flexible organization that puts a priority on teamwork and respect for each individual.
Management Principle 6 - Answers Engage the best talent around the world, establish a unique
corporate identity, develop products and a business style that will stand as #1 in the eyes of young
consumers, and become global in the truest sense of the word.
Management Principle 7 - Answers Remember that product and stores are the essence of your business;
never forget that these are the only two points where the company comes in direct contact with its
customers.
Management Principle 8 - Answers Do what is best for the company as a whole; make sure all
employees work as a group, and that all divisions function as one.
Management Principle 9 - Answers Focus on speed, eagerness to succeed, dramatic improvement, and
getting things done.
, Management Principle 10 - Answers Be fair and impartial; give praise where praise is due, and censor
those who deserve to be censored; reward employees only on the basis of their merits.
Management Principle 11 - Answers Improve management capabilities, eliminate all waste, and aim for
high efficiency and productivity--all the while remaining conscious of the bottom line.
Management Principle 12 - Answers Thoroughly analyze specific information and other information
relating to successes and failures. Remember what you learn, and put it into practice the next time
around.
Management Principle 13 - Answers Welcome challenges. Don't try to avoid difficulties or competition.
Management Principle 14 - Answers Be absolutely professional: stake everything on results, and win.
Management Principle 15 - Answers Make sure all employees share a consistent long-term vision; that
they always do what's right, being attentive to the little things, the basics; that they continue moving
tirelessly in the right direction, until they have achieved their final goal.
Management Principle 16 - Answers Be super alert, and remain focused on substance, not surface. Work
to make your stance as a company even more attractive to customers than your products.
Management Principle 17 - Answers Always think positive, invest in the next step, have high hopes for
the future, and make things come alive.
Management Principle 18 - Answers Make sure each individual employee, each team, and the company
as a whole all have clear goals, targets, and a sense of purpose.
Management Principle 19 - Answers Hold both employees and the business itself to the highest moral
standards.
Management Principle 20 - Answers Be your own harshest critic; strive to improve and renew yourself.
Management Principle 21 - Answers Discriminate against no one for reasons of race, nationality, age,
gender, or sexual orientation.
Management Principle 22 - Answers Develop new projects that work in synergy with each other, and
become the leader in the field.
Management Principle 23 - Answers Focus on cross-sectional projects, and remember that the company
exists to get work done, and its employees and business partners are all there to give customers what
they want.
Corporate Statement - Answers Changing clothes. Changing conventional wisdom. Change the world.
The FAST RETAILING Group Mission - Answers -To create truly great clothing with a new and unique
value, and to enable people all over the world to experience the joy, happiness, and satisfaction of
wearing such great clothes.
Ten Principles of Handling Customer Complaints - Answers 1. Actively encourage complaints.
2. Be grateful for customer input.
3. Respond promptly with sincerity.
4. Pay attention to your initial response, as it is a critical factor in handling customer complaints.
5. Always report complaints.
6. Always let the customer completely speak his/her mind. Never argue.
7. Appreciate the customer's concern.
8. Accept returns and exchanges with a smile so customers do not feel uncomfortable.
9. Do not make up excuses or try to hide mistakes.
Management Principle 1 - Answers Respond to customer needs, and create new customers.
Management Principle 2 - Answers Contribute to society, make it better, set it in motion by acting on
good ideas.
Management Principle 3 - Answers Maintain your autonomy, and never let any other company take
control.
Management Principle 4 - Answers Look reality straight in the eye, adapt to the times, and actively
evolve.
Management Principle 5 - Answers Let employees act on their own initiative and realize their own
mistakes; create a flexible organization that puts a priority on teamwork and respect for each individual.
Management Principle 6 - Answers Engage the best talent around the world, establish a unique
corporate identity, develop products and a business style that will stand as #1 in the eyes of young
consumers, and become global in the truest sense of the word.
Management Principle 7 - Answers Remember that product and stores are the essence of your business;
never forget that these are the only two points where the company comes in direct contact with its
customers.
Management Principle 8 - Answers Do what is best for the company as a whole; make sure all
employees work as a group, and that all divisions function as one.
Management Principle 9 - Answers Focus on speed, eagerness to succeed, dramatic improvement, and
getting things done.
, Management Principle 10 - Answers Be fair and impartial; give praise where praise is due, and censor
those who deserve to be censored; reward employees only on the basis of their merits.
Management Principle 11 - Answers Improve management capabilities, eliminate all waste, and aim for
high efficiency and productivity--all the while remaining conscious of the bottom line.
Management Principle 12 - Answers Thoroughly analyze specific information and other information
relating to successes and failures. Remember what you learn, and put it into practice the next time
around.
Management Principle 13 - Answers Welcome challenges. Don't try to avoid difficulties or competition.
Management Principle 14 - Answers Be absolutely professional: stake everything on results, and win.
Management Principle 15 - Answers Make sure all employees share a consistent long-term vision; that
they always do what's right, being attentive to the little things, the basics; that they continue moving
tirelessly in the right direction, until they have achieved their final goal.
Management Principle 16 - Answers Be super alert, and remain focused on substance, not surface. Work
to make your stance as a company even more attractive to customers than your products.
Management Principle 17 - Answers Always think positive, invest in the next step, have high hopes for
the future, and make things come alive.
Management Principle 18 - Answers Make sure each individual employee, each team, and the company
as a whole all have clear goals, targets, and a sense of purpose.
Management Principle 19 - Answers Hold both employees and the business itself to the highest moral
standards.
Management Principle 20 - Answers Be your own harshest critic; strive to improve and renew yourself.
Management Principle 21 - Answers Discriminate against no one for reasons of race, nationality, age,
gender, or sexual orientation.
Management Principle 22 - Answers Develop new projects that work in synergy with each other, and
become the leader in the field.
Management Principle 23 - Answers Focus on cross-sectional projects, and remember that the company
exists to get work done, and its employees and business partners are all there to give customers what
they want.
Corporate Statement - Answers Changing clothes. Changing conventional wisdom. Change the world.
The FAST RETAILING Group Mission - Answers -To create truly great clothing with a new and unique
value, and to enable people all over the world to experience the joy, happiness, and satisfaction of
wearing such great clothes.
