NURS 441 Exam 3 Study Guide Questions With Complete
Solutions
how do nurses actively listen? Correct Answers -put aside
judgement, evaluation, and approval
-focus on adopting positive body language, facial expressions,
and gestures
-reduce or block out distractions
-respond appropriately to info communicated
how do roles and relationships impact communication? Correct
Answers -influence words people choose, tone of voice,
communication channel, and body language
LPN/LVN cannot assign or delegate to... Correct Answers an
RN
LPNs/LVNs can delegate to... Correct Answers UAP if
directed to do so by RN
RNs can delegate to... Correct Answers other RNs,
LPNs/LVNs, and UAPs
what are areas of concern? Correct Answers 1. broken rules
2. mistakes
3. lack of support
4. incompetence
5. poor teamwork
6. disrespect
7. micromanagement
,what are dangers of ineffective communication? Correct
Answers -avoidable medical errors
-areas of concern
-person's lack of ability, belief that is was not his or her
responsibility, and low confidence that speaking up would result
in any good
-low morale, low productivity, and compromised patient safety
what are defining characteristics/values for the baby boomers
generation (1946-1964)? Correct Answers Vietnam War
strong work ethic
independent and self-assured
competitive
goal centric
resourceful
disciplined
team oriented
what are defining characteristics/values for the generation X
(1965-1981)? Correct Answers independent
resourceful
self-sufficient
value freedom and responsibility
disdain for authority and structured work hours
dislike being micromanaged embrace hands off management
what are defining characteristics/values for the generation Y
(1982-1999)? Correct Answers millennials
internet generation
craves attention
family centric
, achievement oriented
team oriented
what are defining characteristics/values for the veterans
generation (1922-1945)? Correct Answers Great Depression
and WW2
silent generation
traditionalists
hard-working
willpower
loyal
respect authority
what are delegate-related barriers? Correct Answers -lacking
willingness to do task
-lacking skill or comfort with skill required for task
-feeling overworked or perception of unfair assignment
-feeling physically unable to do work
what are integrated models (nontraditional model)? Correct
Answers -goal= relieves RNs of non-nursing tasks to improve
quality of patient care
-UAPs provide direct and indirect care
-com is lateral, and RN coordinate all nursing care
what are leadership and management related barriers? Correct
Answers -lack of guidelines that address who can delegate and
what tasks can be delegated
-lack of policies that protect nurses from inappropriate
assignments and delegation of inappropriate nursing activities or
responsibilities
Solutions
how do nurses actively listen? Correct Answers -put aside
judgement, evaluation, and approval
-focus on adopting positive body language, facial expressions,
and gestures
-reduce or block out distractions
-respond appropriately to info communicated
how do roles and relationships impact communication? Correct
Answers -influence words people choose, tone of voice,
communication channel, and body language
LPN/LVN cannot assign or delegate to... Correct Answers an
RN
LPNs/LVNs can delegate to... Correct Answers UAP if
directed to do so by RN
RNs can delegate to... Correct Answers other RNs,
LPNs/LVNs, and UAPs
what are areas of concern? Correct Answers 1. broken rules
2. mistakes
3. lack of support
4. incompetence
5. poor teamwork
6. disrespect
7. micromanagement
,what are dangers of ineffective communication? Correct
Answers -avoidable medical errors
-areas of concern
-person's lack of ability, belief that is was not his or her
responsibility, and low confidence that speaking up would result
in any good
-low morale, low productivity, and compromised patient safety
what are defining characteristics/values for the baby boomers
generation (1946-1964)? Correct Answers Vietnam War
strong work ethic
independent and self-assured
competitive
goal centric
resourceful
disciplined
team oriented
what are defining characteristics/values for the generation X
(1965-1981)? Correct Answers independent
resourceful
self-sufficient
value freedom and responsibility
disdain for authority and structured work hours
dislike being micromanaged embrace hands off management
what are defining characteristics/values for the generation Y
(1982-1999)? Correct Answers millennials
internet generation
craves attention
family centric
, achievement oriented
team oriented
what are defining characteristics/values for the veterans
generation (1922-1945)? Correct Answers Great Depression
and WW2
silent generation
traditionalists
hard-working
willpower
loyal
respect authority
what are delegate-related barriers? Correct Answers -lacking
willingness to do task
-lacking skill or comfort with skill required for task
-feeling overworked or perception of unfair assignment
-feeling physically unable to do work
what are integrated models (nontraditional model)? Correct
Answers -goal= relieves RNs of non-nursing tasks to improve
quality of patient care
-UAPs provide direct and indirect care
-com is lateral, and RN coordinate all nursing care
what are leadership and management related barriers? Correct
Answers -lack of guidelines that address who can delegate and
what tasks can be delegated
-lack of policies that protect nurses from inappropriate
assignments and delegation of inappropriate nursing activities or
responsibilities
