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PN 1002 FINAL exam with correct answers

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PN 1002 FINAL exam with correct answers

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PN 1002 FINAL exam with correct answers
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Components |of |therapeutic |communication |- |ANSWER-listening, |warmth, |genuineness, |attentiveness, |
empathy, |positive |regard



Communication |Theory |- |ANSWER-an |umbrella |term |for |all |careful, |systematic, |and |self-conscious |
discussion |and |analysis |of |communication



linear |model |of |communication |- |ANSWER-describes |communication |as |a |linear |process.

| This |model |describes |how |a |speaker, |transmits |a |message |to |a |receiver, |or |listener.

Making |the |speaker |the |source |of |the |message



transactional |model |of |communication |- |ANSWER-recognizes |that |we |simultaneously |send |and |receive
|messages; |a |cyclical |model |of |the |communication |process



In |this |model, |nurses |don't |just |communicate |to |exchange |messages; |they |communicate |to: |Create |
relationships.



Barriers |to |effective |communication |- |ANSWER-culture

information |overload

emotions

language

age



Ways |to |enhance |communication |(4) |- |ANSWER-* |Listen |Actively |* |Establish |Trust

* |Be |Assertive |* |Restate, |Validate, |Clarify

* |Interpret |Body |Language |*Share |Observations

* |Use |Silence |and |Open-ended |questions

* |Summarize |the |conversation

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