BUS 4406- Quality Management || 100% no Error.
Which is a problem with a process operating on a nonconformity detection basis?
Answera.It is less expensiveb.The detection occurs after the products have been madec.The
person responsible for the quality can improve itd.The detection occurs before the products have
been made correct answers The detection occurs before the products have been made
What does process capability evaluation allow us to do?
Answera.Check customer requirements against what a process is able to achieveb.Set control
limits to a processc.Determine the central tendency and the spread of a processd.Eliminate
subprocesses that do not contribute to customer satisfaction correct answers Check customer
requirements against what a process is able to achieve
Which variations are sensible management decisions impossible to make to account?
Answera.Common cause variationb.Special cause variationc.Any kind of variationd.No type of
variation correct answers Special cause variation
In the manufacturing process, what are sales and production respectively driven by?
Answera.Time and costb.Value and costc.Quality and deliveryd.Price and management correct
answers Value and cost
Which is not a core practice of the Kanban method?
Answera.Visualize the flow of workb.Make the process policies explicitc.Improve
collaboratively, evolve experimentallyd.Discourage feedback loops correct answers Discourage
feedback loops
What does a system vision of the manufacturing process allow?
Answera.Break down barriers between departmentsb.think of the process in terms of functional
silosc.optimize subprocessesd.focus on local goals correct answers Break down barriers between
departments
,What must we do before engaging in a process capability evaluation?
Answera.We must decrease the process' central tendencyb.We must improve inspection of
nonconformityc.We must eliminate all special cause variationsd.We must consult with the
process owners correct answers We must eliminate all special cause variations
To avoid the problems associated with post-production quality inspection, what is the solution to
implement?
Answera.Scientific managementb.Process planning matrixc.Statistical process
controld.Nonconformity detection systems correct answers Statistical process control
What are the two quantitative elements of process variation?
Answera.Common cause and special causeb.Median and variancec.Central tendency and
spreadd.Inspection and detection correct answers Central tendency and spread
To successfully introduce Statistical Process Control, what is important to remember?
QAnswera.Process operators are irrelevantb.Quality is a result of capability, not
specificationsc.All processes, their inputs and outputs can be reduced to statisticsd.Respect for
the individual and the right to take pride in one's work are essential correct answers Respect for
the individual and the right to take pride in one's work are essential
Which is not a characteristic of good partnerships?
Answera.Independent problem solvingb.Long termc.Trust basedd.Gain sharing correct answers
Independent problem solving
Which is a fundamental principle of managing people in Quality Management?
Answera.Scientific Managementb.Efficient use of human resourcesc.Respect for the
individuald.Rewarding the most productive employees correct answers Respect for the
individual
In the EFQM Excellence Model, what is the first step of assessing results?
, .Look at their performanceb.Look at their scopec.Look at their measurementd.Look at their
relevance correct answers Look at their relevance
Which of the following is not a consequence of having a purely transactional relationship with
suppliers?
Answera.Lifecycle costs may increaseb.Purchase costs may not be reducedc.Many of the costs
are invisible to the purchasing departmentd.Suppliers naturally reduce their costs over time
correct answers Suppliers naturally reduce their costs over time
To foster a climate that makes empowerment possible, what should managers avoid?
Answera.Encourage challenges but discourage questioningb.Encourage challenge and
questioningc.Provide additional trainingd.Recognize efforts and accomplishments correct
answers Encourage challenges but discourage questioning
What are the EFQM Model criteria categorized as?
Answera.Performers and visionsb.Motivators and demotivatorsc.Enablers and resultsd.Pushers
and pullers correct answers Enablers and results
What is the problem with a "Product Out" focus?
Answera.It is costly in market researchb.It causes a lot of product recallsc.It is slow to respond
to changing marketsd.It makes product specifications very available to competitors correct
answers It is slow to respond to changing markets
Which of the following statements is true about customers and quality management?
Answera.Companies know better what customers want than customers dob.Responding to
customer complaints improves satisfactionc.Customers should see value in a product to actively
choose it over othersd.Customer satisfaction is the best to enhance company performance correct
answers Customers should see value in a product to actively choose it over others
What is the type of quality referring to giving customers things they didn't know they wanted and
they never asked for, but which they can now not do without?
Which is a problem with a process operating on a nonconformity detection basis?
Answera.It is less expensiveb.The detection occurs after the products have been madec.The
person responsible for the quality can improve itd.The detection occurs before the products have
been made correct answers The detection occurs before the products have been made
What does process capability evaluation allow us to do?
Answera.Check customer requirements against what a process is able to achieveb.Set control
limits to a processc.Determine the central tendency and the spread of a processd.Eliminate
subprocesses that do not contribute to customer satisfaction correct answers Check customer
requirements against what a process is able to achieve
Which variations are sensible management decisions impossible to make to account?
Answera.Common cause variationb.Special cause variationc.Any kind of variationd.No type of
variation correct answers Special cause variation
In the manufacturing process, what are sales and production respectively driven by?
Answera.Time and costb.Value and costc.Quality and deliveryd.Price and management correct
answers Value and cost
Which is not a core practice of the Kanban method?
Answera.Visualize the flow of workb.Make the process policies explicitc.Improve
collaboratively, evolve experimentallyd.Discourage feedback loops correct answers Discourage
feedback loops
What does a system vision of the manufacturing process allow?
Answera.Break down barriers between departmentsb.think of the process in terms of functional
silosc.optimize subprocessesd.focus on local goals correct answers Break down barriers between
departments
,What must we do before engaging in a process capability evaluation?
Answera.We must decrease the process' central tendencyb.We must improve inspection of
nonconformityc.We must eliminate all special cause variationsd.We must consult with the
process owners correct answers We must eliminate all special cause variations
To avoid the problems associated with post-production quality inspection, what is the solution to
implement?
Answera.Scientific managementb.Process planning matrixc.Statistical process
controld.Nonconformity detection systems correct answers Statistical process control
What are the two quantitative elements of process variation?
Answera.Common cause and special causeb.Median and variancec.Central tendency and
spreadd.Inspection and detection correct answers Central tendency and spread
To successfully introduce Statistical Process Control, what is important to remember?
QAnswera.Process operators are irrelevantb.Quality is a result of capability, not
specificationsc.All processes, their inputs and outputs can be reduced to statisticsd.Respect for
the individual and the right to take pride in one's work are essential correct answers Respect for
the individual and the right to take pride in one's work are essential
Which is not a characteristic of good partnerships?
Answera.Independent problem solvingb.Long termc.Trust basedd.Gain sharing correct answers
Independent problem solving
Which is a fundamental principle of managing people in Quality Management?
Answera.Scientific Managementb.Efficient use of human resourcesc.Respect for the
individuald.Rewarding the most productive employees correct answers Respect for the
individual
In the EFQM Excellence Model, what is the first step of assessing results?
, .Look at their performanceb.Look at their scopec.Look at their measurementd.Look at their
relevance correct answers Look at their relevance
Which of the following is not a consequence of having a purely transactional relationship with
suppliers?
Answera.Lifecycle costs may increaseb.Purchase costs may not be reducedc.Many of the costs
are invisible to the purchasing departmentd.Suppliers naturally reduce their costs over time
correct answers Suppliers naturally reduce their costs over time
To foster a climate that makes empowerment possible, what should managers avoid?
Answera.Encourage challenges but discourage questioningb.Encourage challenge and
questioningc.Provide additional trainingd.Recognize efforts and accomplishments correct
answers Encourage challenges but discourage questioning
What are the EFQM Model criteria categorized as?
Answera.Performers and visionsb.Motivators and demotivatorsc.Enablers and resultsd.Pushers
and pullers correct answers Enablers and results
What is the problem with a "Product Out" focus?
Answera.It is costly in market researchb.It causes a lot of product recallsc.It is slow to respond
to changing marketsd.It makes product specifications very available to competitors correct
answers It is slow to respond to changing markets
Which of the following statements is true about customers and quality management?
Answera.Companies know better what customers want than customers dob.Responding to
customer complaints improves satisfactionc.Customers should see value in a product to actively
choose it over othersd.Customer satisfaction is the best to enhance company performance correct
answers Customers should see value in a product to actively choose it over others
What is the type of quality referring to giving customers things they didn't know they wanted and
they never asked for, but which they can now not do without?
