BUS 4406 Quality Management || Top Grade Assured.
Definitions of quality include all of the following EXCEPT:
Select one:
a. A degree of excellence
b. Conformance to requirements
c. The best product money can buy
d. Fitness for purpose correct answers c. The best product money can buy
True or False: Motivated workers are seen as much more effective in delivering good quality and
customer satisfaction.
Select one:
True
False correct answers True
The general perception of quality often confuses it with:
Select one:
a. high cost
b. high specifications
c. high inspection
d. high safety standards correct answers b. high specifications
True or False: The only department that can contribute to the quality of a product is
manufacturing.
Select one:
True
False correct answers False
,A central principle of quality management is:
Select one:
a. customer focus
b. process focus
c. leadership focus
d. all of the above correct answers d. all of the above
The "Fifth Discipline" is:
Select one:
a. continual improvement
b. innovation and learning
c. systems thinking
d. quality management correct answers c. systems thinking
The introduction of quality inspection had the consequence that:
Select one:
a. workers became more unskilled
b. workers took less responsibility in the quality of their work
c. conformity standards increased
d. conformity standards decreased correct answers b. workers took less responsibility in the
quality of their work
The principal focus of the quality control era was to:
Select one:
a. replace inspection with more informative process control systems
b. reduce variation in outputs
c. deliver more consistency by focusing on inputs
,d. all of the above correct answers d. all of the above
Quality management is made up of many elements that:
Select one:
a. need to be integrated into a holistic approach
b. need to be address sequentially
c. are all mutually exclusive
d. none of the above correct answers a. need to be integrated into a holistic approach
________________ is a typical problem with companies that do not implement quality
management.
Select one:
a. Lack of leadership
b. Short term focus
c. Lack of customer focus
d. All of the above correct answers d. All of the above
True or False: Better quality costs more money.
Select one:
True
False correct answers False
In a successful manufacturing organization, all elements, including line and support functions,
are:
Select one:
a. sequential
b. interdependent
c. independent
, d. scientifically managed correct answers b. interdependent
Market research is an example of:
Select one:
a. prevention costs
b. appraisal costs
c. internal failure costs
d. external failure costs correct answers a. prevention costs
Labor cost associated with idle time is a cost potentially associated with:
Select one:
a. waiting waste
b. motion waste
c. processing waste
d. overproduction waste correct answers a. waiting waste
Leaders in TQM implementation show evidence of:
Select one:
a. higher profitability
b. higher costs
c. higher management turnover
d. higher salaries correct answers a. higher profitability
The approach where it is considered that the marketing department knows more about what
customers want than the customers themselves is known as:
Select one:
a. the "Product Out" concept
Definitions of quality include all of the following EXCEPT:
Select one:
a. A degree of excellence
b. Conformance to requirements
c. The best product money can buy
d. Fitness for purpose correct answers c. The best product money can buy
True or False: Motivated workers are seen as much more effective in delivering good quality and
customer satisfaction.
Select one:
True
False correct answers True
The general perception of quality often confuses it with:
Select one:
a. high cost
b. high specifications
c. high inspection
d. high safety standards correct answers b. high specifications
True or False: The only department that can contribute to the quality of a product is
manufacturing.
Select one:
True
False correct answers False
,A central principle of quality management is:
Select one:
a. customer focus
b. process focus
c. leadership focus
d. all of the above correct answers d. all of the above
The "Fifth Discipline" is:
Select one:
a. continual improvement
b. innovation and learning
c. systems thinking
d. quality management correct answers c. systems thinking
The introduction of quality inspection had the consequence that:
Select one:
a. workers became more unskilled
b. workers took less responsibility in the quality of their work
c. conformity standards increased
d. conformity standards decreased correct answers b. workers took less responsibility in the
quality of their work
The principal focus of the quality control era was to:
Select one:
a. replace inspection with more informative process control systems
b. reduce variation in outputs
c. deliver more consistency by focusing on inputs
,d. all of the above correct answers d. all of the above
Quality management is made up of many elements that:
Select one:
a. need to be integrated into a holistic approach
b. need to be address sequentially
c. are all mutually exclusive
d. none of the above correct answers a. need to be integrated into a holistic approach
________________ is a typical problem with companies that do not implement quality
management.
Select one:
a. Lack of leadership
b. Short term focus
c. Lack of customer focus
d. All of the above correct answers d. All of the above
True or False: Better quality costs more money.
Select one:
True
False correct answers False
In a successful manufacturing organization, all elements, including line and support functions,
are:
Select one:
a. sequential
b. interdependent
c. independent
, d. scientifically managed correct answers b. interdependent
Market research is an example of:
Select one:
a. prevention costs
b. appraisal costs
c. internal failure costs
d. external failure costs correct answers a. prevention costs
Labor cost associated with idle time is a cost potentially associated with:
Select one:
a. waiting waste
b. motion waste
c. processing waste
d. overproduction waste correct answers a. waiting waste
Leaders in TQM implementation show evidence of:
Select one:
a. higher profitability
b. higher costs
c. higher management turnover
d. higher salaries correct answers a. higher profitability
The approach where it is considered that the marketing department knows more about what
customers want than the customers themselves is known as:
Select one:
a. the "Product Out" concept
