2025 – S1 – HRM3703 – ASSESSMENT 1 – Q&A
Assessment 1
Started on Wednesday, 19 March 2025,
State Finished
Completed on Wednesday, 19 March 2025,
Time taken
Marks 20.00/20.00
Grade 100.00 out of 100.00
Question 1
Quality of design measures how well the product or service is designed to achieve
the agreed requirements. Which one of the following statements refers to the quality
of design?
A.
Quality of design is a high level of inspection or checking in the end it is indicative of
attempts to inspect quality.
B.
Quality cannot be inspected in products or services; customer services must be
designed into the whole system.
C.
Quality of design measures how well a product or service is designed to achieve the
agreed requirements.
D.
Quality of design involves people doing the wrong things well.
E.
1
,2025 – S1 – HRM3703 – ASSESSMENT 1 – Q&A
Design concerns the quality performance of the actual operations.
Feedback
Your answer is correct.
Quality of design measures how well a product or service is designed to achieve the
agreed requirements.
The correct answer is:
Quality of design measures how well a product or service is designed to achieve the
agreed requirements.
Question 2
Which one of the following statements is a reference to conformance to design?
A.
Facilitates communication and shares best-practice information.
B.
Conformance to design Is a process of transformation and a set of inputs into
outputs to satisfy customers' needs and expectations.
C.
Provides adequate communication and information for decision-making.
D.
What the customer receives should conform to the design.
E.
Ensures all specifications are adhered to when the product is produced.
2
,2025 – S1 – HRM3703 – ASSESSMENT 1 – Q&A
Feedback
Your answer is correct.
What the customer receives should conform to the design.
The correct answer is:
What the customer receives should conform to the design.
Question 3
Which one of the following relates to the major features of the total quality
management model?
A.
Teams, systems, tools, communication, culture, commitment, process customer and
supplier.
B.
Facilitate communication and sharing of best-practice information.
C.
Understanding, managing performance, guiding, planning, policies and procedures
D.
Help improve employee motivation.
E.
Develop new knowledge and skill in an organization.
3
, 2025 – S1 – HRM3703 – ASSESSMENT 1 – Q&A
Feedback
Your answer is correct.
Teams, systems, tools, communication, culture, commitment, process customer and
supplier.
The correct answer is:
Teams, systems, tools, communication, culture, commitment, process customer and
supplier.
Question 4
Whose responsibility is it to accept and commit to the quality policy?
A.
Middle management are responsible for developing and committing the quality
policy.
B.
General employees are responsible for carrying out the quality policy.
C.
Project managers are responsible for the role of the quality policy.
D.
The chief executive is responsible for commitment to the quality policy.
E.
Customers are responsible for quality commitment and the policy.
4
Assessment 1
Started on Wednesday, 19 March 2025,
State Finished
Completed on Wednesday, 19 March 2025,
Time taken
Marks 20.00/20.00
Grade 100.00 out of 100.00
Question 1
Quality of design measures how well the product or service is designed to achieve
the agreed requirements. Which one of the following statements refers to the quality
of design?
A.
Quality of design is a high level of inspection or checking in the end it is indicative of
attempts to inspect quality.
B.
Quality cannot be inspected in products or services; customer services must be
designed into the whole system.
C.
Quality of design measures how well a product or service is designed to achieve the
agreed requirements.
D.
Quality of design involves people doing the wrong things well.
E.
1
,2025 – S1 – HRM3703 – ASSESSMENT 1 – Q&A
Design concerns the quality performance of the actual operations.
Feedback
Your answer is correct.
Quality of design measures how well a product or service is designed to achieve the
agreed requirements.
The correct answer is:
Quality of design measures how well a product or service is designed to achieve the
agreed requirements.
Question 2
Which one of the following statements is a reference to conformance to design?
A.
Facilitates communication and shares best-practice information.
B.
Conformance to design Is a process of transformation and a set of inputs into
outputs to satisfy customers' needs and expectations.
C.
Provides adequate communication and information for decision-making.
D.
What the customer receives should conform to the design.
E.
Ensures all specifications are adhered to when the product is produced.
2
,2025 – S1 – HRM3703 – ASSESSMENT 1 – Q&A
Feedback
Your answer is correct.
What the customer receives should conform to the design.
The correct answer is:
What the customer receives should conform to the design.
Question 3
Which one of the following relates to the major features of the total quality
management model?
A.
Teams, systems, tools, communication, culture, commitment, process customer and
supplier.
B.
Facilitate communication and sharing of best-practice information.
C.
Understanding, managing performance, guiding, planning, policies and procedures
D.
Help improve employee motivation.
E.
Develop new knowledge and skill in an organization.
3
, 2025 – S1 – HRM3703 – ASSESSMENT 1 – Q&A
Feedback
Your answer is correct.
Teams, systems, tools, communication, culture, commitment, process customer and
supplier.
The correct answer is:
Teams, systems, tools, communication, culture, commitment, process customer and
supplier.
Question 4
Whose responsibility is it to accept and commit to the quality policy?
A.
Middle management are responsible for developing and committing the quality
policy.
B.
General employees are responsible for carrying out the quality policy.
C.
Project managers are responsible for the role of the quality policy.
D.
The chief executive is responsible for commitment to the quality policy.
E.
Customers are responsible for quality commitment and the policy.
4
