UHC Ethics and Compliance Section for
Certification / Comprehensive Study
Guide – Expert Strategies, Review of
Key Quizzes, and Practice Questions
for Guaranteed Success
_____________Quiz____________?
What is a servicing agent? -
Answer✓✓
an inactive, nonemployee who has signed a servicing agreement in order to receive renewal
commisions on medicare advantage and prescription drug plan enrollments on or after 1-1-
2014. the agent must maintain an active resident license and appointment and pass medicare
basics and ethics compliance assessments on an annual basis
_____________Quiz____________?
What does CMS stand for? -
Answer✓✓
center for medicare and medicaid services
_____________Quiz____________?
Who administers the medicare program and contracts with private health care companies to
offer medicaid plans? -
1
, Answer✓✓
CMS
_____________Quiz____________?
Who holds the authority to approve or disaprove plans that can be sold, and is the regulating
agency that also monitors our progresses? -
Answer✓✓
CMS
_____________Quiz____________?
Who regulates MA's and PDP's -
Answer✓✓
CMS
_____________Quiz____________?
Enrolling a customer in a plan when you are not certified in the product is non-compliant and
considered____? -
Answer✓✓
an unqualified sale
_____________Quiz____________?
Agents who are not qualified to sell the product will not be? -
Answer✓✓
2
,compensated and may receive corrective and or disciplinary action up to an including
termination
_____________Quiz____________?
What is the purpose of an educational event? -
Answer✓✓
its designed to inform medicare consumers about original medicare, medicare advantage,
prescription drug and other medicare programs.
_____________Quiz____________?
Where must educational events be conducted? -
Answer✓✓
in a public venue
_____________Quiz____________?
Are the educational events unbiased so that it doesn't steer the consumer towards a specific
plan or limited number of plans? -
Answer✓✓
yes
_____________Quiz____________?
WHat is a marketing/sales event? -
Answer✓✓
3
, an event designed to steer or attempt to steer, consumers toward a plan or limited set of
plans. Agents may discuss plan specific information and collect applications.
_____________Quiz____________?
Can marketing/sales be formal or informal? -
Answer✓✓
both
_____________Quiz____________?
What describes a formal marketing/sales event? -
Answer✓✓
a full plan presentation, given in a presenter-audience format.
_____________Quiz____________?
What is an inform marketing/sales event? -
Answer✓✓
they're passive in nature where the consumer approaches the agent to engage in conversation.
a booth, table, or kiosk is typically used
_____________Quiz____________?
What are marketing appointments? -
Answer✓✓
4
Certification / Comprehensive Study
Guide – Expert Strategies, Review of
Key Quizzes, and Practice Questions
for Guaranteed Success
_____________Quiz____________?
What is a servicing agent? -
Answer✓✓
an inactive, nonemployee who has signed a servicing agreement in order to receive renewal
commisions on medicare advantage and prescription drug plan enrollments on or after 1-1-
2014. the agent must maintain an active resident license and appointment and pass medicare
basics and ethics compliance assessments on an annual basis
_____________Quiz____________?
What does CMS stand for? -
Answer✓✓
center for medicare and medicaid services
_____________Quiz____________?
Who administers the medicare program and contracts with private health care companies to
offer medicaid plans? -
1
, Answer✓✓
CMS
_____________Quiz____________?
Who holds the authority to approve or disaprove plans that can be sold, and is the regulating
agency that also monitors our progresses? -
Answer✓✓
CMS
_____________Quiz____________?
Who regulates MA's and PDP's -
Answer✓✓
CMS
_____________Quiz____________?
Enrolling a customer in a plan when you are not certified in the product is non-compliant and
considered____? -
Answer✓✓
an unqualified sale
_____________Quiz____________?
Agents who are not qualified to sell the product will not be? -
Answer✓✓
2
,compensated and may receive corrective and or disciplinary action up to an including
termination
_____________Quiz____________?
What is the purpose of an educational event? -
Answer✓✓
its designed to inform medicare consumers about original medicare, medicare advantage,
prescription drug and other medicare programs.
_____________Quiz____________?
Where must educational events be conducted? -
Answer✓✓
in a public venue
_____________Quiz____________?
Are the educational events unbiased so that it doesn't steer the consumer towards a specific
plan or limited number of plans? -
Answer✓✓
yes
_____________Quiz____________?
WHat is a marketing/sales event? -
Answer✓✓
3
, an event designed to steer or attempt to steer, consumers toward a plan or limited set of
plans. Agents may discuss plan specific information and collect applications.
_____________Quiz____________?
Can marketing/sales be formal or informal? -
Answer✓✓
both
_____________Quiz____________?
What describes a formal marketing/sales event? -
Answer✓✓
a full plan presentation, given in a presenter-audience format.
_____________Quiz____________?
What is an inform marketing/sales event? -
Answer✓✓
they're passive in nature where the consumer approaches the agent to engage in conversation.
a booth, table, or kiosk is typically used
_____________Quiz____________?
What are marketing appointments? -
Answer✓✓
4
