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Exam (elaborations)

: NSG 310 Topic 5 – QSEN Safety and Communication: Exam Questions with Accurate Answers (Handoff Tools, Fatigue, Just Culture)

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This document provides a full set of accurately answered questions from NSG 310 Topic 5, focusing on QSEN’s definition of safety and the role of effective communication in healthcare. Covered topics include fatigue and nurse error risk, the SHARE and SBAR handoff tools, the "two-challenge rule," Crew Resource Management (CRM), just culture systems, and safety data from organizations like WHO, IOM, and TJC. It also includes applied communication models such as TeamSTEPPS and electronic solutions like EHRs and RFID use, supporting both theoretical knowledge and real-world application.

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NSG 310 Topic 5: Safety and Quality – QSEN
questions with accurate answers
According to QSEN and the American Association of Colleges of
Nursing, how is safety defined with a broader perspective?


a) Safety is the maximization of risk for harm to patients
b) Safety is the minimization of risk for harm to providers
c) Safety is the minimization of risk for harm to patients and providers
d) Safety is the promotion of system effectiveness Ans🗸🗸🗸 QSEN and
the American Association of Colleges of Nursing offer a broader
definition: safety is the minimization of risk for harm to patients and to
providers through both system effectiveness and individual performance


According to the Institute of Medicine (IOM), how is safety defined in
healthcare?


a) Prevention of errors
b) Prevention of patient discomfort
c) Prevention of harm to the patient
d) Prevention of healthcare costs Ans🗸🗸🗸 c) Prevention of harm to the
patient


Safety is defined by the Institute of Medicine (IOM) as "prevention of
harm to the patient."

,According to The Joint Commission (TJC), what percentage of reported
cases of errors in healthcare result from miscommunication?


a) 10%-20%
b) 30%-40%
c) 60%-70%
d) 80%-90% Ans🗸🗸🗸 c) 60%-70%


According to the World Health Organization (WHO), what is the global
rate of patients harmed while receiving healthcare?


a) 1 in 4 patients
b) 1 in 2 patients
c) 1 in 10 patients
d) 1 in 20 patients Ans🗸🗸🗸 c) 1 in 10 patients


Globally, the World Health Organization (WHO) reports 1 in 10 patients
are harmed while receiving healthcare


In the United States, 1 in 4 hospitalized patients suffers some level of
harm.


By how much does the risk of error nearly double when nurses work
more than 12 consecutive hours?

, a) It doesn't change the risk of error
b) It increases the risk of error by 25%
c) It increases the risk of error by 50%
d) It nearly doubles the risk of error Ans🗸🗸🗸 d) It nearly doubles the
risk of error


Errors are more likely to occur during long shifts with little rest or
nutrition. The risk of error nearly doubles when nurses work more than
12 consecutive hours.


Crew Resource Management-Based Tools:


What is the primary focus of Crew Resource Management-Based Tools
in healthcare?


a) Managing patient schedules
b) Providing detailed patient care
c) Establishing rules of conduct for communication, especially during
handoff care transitions
d) Enhancing patient billing processes Ans🗸🗸🗸 c) Establishing rules of
conduct for communication, especially during handoff care transitions


CRM is another communication tool similar to SBAR, which was
adapted from the field of aviation. This tool provides rules of conduct
for communication, especially during handoff care transitions

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