2.09 QUESTIONS AND ANSWERS
Closebn-bnanswers--Obtainingbnanbnagreementbntobnbuy
SuggestionbnSellingbn-bnanswers--Sellingbnadditionalbngoodsbntobnenhancebnthebnoriginalbnpurchase
Open-EndedbnQuestionsbn-bnanswers--
designedbntobnencouragebnabnfull,bnmeaningfulbnanswerbnusingbnthebnsubject'sbnownbnknowledgebnand
/orbnfeelings
BuyingbnMotivebn-bnanswers--thebnreasonbntheybnarebnbuyingbnthebngood/service
AssumptivebnQuestionsbn-bnanswers--
Leadingbnquestionsbneitherbnincludebnthebnanswer,bnpointbnthebnlistenerbninbnthebnrightbndirectionbnorb
nincludebnsomebnformbnorbncarrotbnorbnstickbntobnsendbnthembntobnthebn'right'bnanswer
InterpretivebnQuestionsbn-bnanswers--
canbnhavebnmorebnthanbnonebnanswer;bnsometimesbnyoubnhavebntobn"readbnbetweenbnthebnlines"
ServicebnApproachbn-bnanswers--
Asksbncustomerbnifbntheybnneedbnhelp,bnMostbneffectivebnwhenbnroutinebnorbninbnhurry
GreetingbnApproachbn-bnanswers--Greetbnorbnwelcomebntobnstore,bnBebnupbeatbnandbnfriendly
MerchandisebnApproachbn-bnanswers--Commentsbnonbnproduct,bnFeaturesbn/
bnBenefits,bnUsebnwhenbncustomerbnisbnlookingbnatbnitem
CombinationbnApproachbn-bnanswers--Usebnorbn2bnorbnmorebnapproaches
Closebn-bnanswers--Obtainingbnanbnagreementbntobnbuy
SuggestionbnSellingbn-bnanswers--Sellingbnadditionalbngoodsbntobnenhancebnthebnoriginalbnpurchase
Open-EndedbnQuestionsbn-bnanswers--
designedbntobnencouragebnabnfull,bnmeaningfulbnanswerbnusingbnthebnsubject'sbnownbnknowledgebnand
/orbnfeelings
BuyingbnMotivebn-bnanswers--thebnreasonbntheybnarebnbuyingbnthebngood/service
AssumptivebnQuestionsbn-bnanswers--
Leadingbnquestionsbneitherbnincludebnthebnanswer,bnpointbnthebnlistenerbninbnthebnrightbndirectionbnorb
nincludebnsomebnformbnorbncarrotbnorbnstickbntobnsendbnthembntobnthebn'right'bnanswer
InterpretivebnQuestionsbn-bnanswers--
canbnhavebnmorebnthanbnonebnanswer;bnsometimesbnyoubnhavebntobn"readbnbetweenbnthebnlines"
ServicebnApproachbn-bnanswers--
Asksbncustomerbnifbntheybnneedbnhelp,bnMostbneffectivebnwhenbnroutinebnorbninbnhurry
GreetingbnApproachbn-bnanswers--Greetbnorbnwelcomebntobnstore,bnBebnupbeatbnandbnfriendly
MerchandisebnApproachbn-bnanswers--Commentsbnonbnproduct,bnFeaturesbn/
bnBenefits,bnUsebnwhenbncustomerbnisbnlookingbnatbnitem
CombinationbnApproachbn-bnanswers--Usebnorbn2bnorbnmorebnapproaches