COMMUNICATION AND COLLABORATION IN
HEALTHCARE 2025 UPDATED QUESTIONS 100%
SOLVED CORRECT!
What is the communication process?
The process by which information is transferred from one person to another, involving the
sharing of information between sender and receiver through verbal connection, body language,
emotions, and technology.
What are the six concepts of the Shannon-Weaver Communication Model?
Sender, encoder, channel, decoder, receiver, and noise.
How does Schramm's Model of Communication differ from other models?
It suggests that communication is an engaged process where the sender and receiver exchange
messages back and forth and receive feedback.
What does Berlo's Model of Communication (S-M-C-R) stand for?
Sender, Message, Channel, Receiver.
What are the minimum components of any communication model?
At least a sender, receiver, and message.
Why is feedback important in communication?
Feedback allows the sender and receiver to confirm that the message was properly understood.
What are the two main types of communication?
, Verbal communication (what is said) and nonverbal communication (physical gestures, body
language).
List some forms of nonverbal communication.
Facial expressions, touch, eye contact, posture, gait, gestures, general physical appearance,
mode of dress and grooming, sounds, silence.
What are the four modes of communication?
Verbal, Nonverbal, Electronic, Written.
What guidelines have the ANA and NCSBN issued regarding electronic communication?
They have issued guidelines for registered nurses regarding the use of social media.
What risks are associated with electronic communication in healthcare?
The risk of violating patient privacy and confidentiality exists any time a message is sent
electronically.
What factors can influence communication effectiveness?
Clients' psychosocial and physiological factors, as well as those of the nursing staff.
What is motivational interviewing?
A form of therapeutic communication that allows the nurse and client to develop plans to
promote the client's well-being using several techniques.
What does the mnemonic OARS stand for in motivational interviewing?
HEALTHCARE 2025 UPDATED QUESTIONS 100%
SOLVED CORRECT!
What is the communication process?
The process by which information is transferred from one person to another, involving the
sharing of information between sender and receiver through verbal connection, body language,
emotions, and technology.
What are the six concepts of the Shannon-Weaver Communication Model?
Sender, encoder, channel, decoder, receiver, and noise.
How does Schramm's Model of Communication differ from other models?
It suggests that communication is an engaged process where the sender and receiver exchange
messages back and forth and receive feedback.
What does Berlo's Model of Communication (S-M-C-R) stand for?
Sender, Message, Channel, Receiver.
What are the minimum components of any communication model?
At least a sender, receiver, and message.
Why is feedback important in communication?
Feedback allows the sender and receiver to confirm that the message was properly understood.
What are the two main types of communication?
, Verbal communication (what is said) and nonverbal communication (physical gestures, body
language).
List some forms of nonverbal communication.
Facial expressions, touch, eye contact, posture, gait, gestures, general physical appearance,
mode of dress and grooming, sounds, silence.
What are the four modes of communication?
Verbal, Nonverbal, Electronic, Written.
What guidelines have the ANA and NCSBN issued regarding electronic communication?
They have issued guidelines for registered nurses regarding the use of social media.
What risks are associated with electronic communication in healthcare?
The risk of violating patient privacy and confidentiality exists any time a message is sent
electronically.
What factors can influence communication effectiveness?
Clients' psychosocial and physiological factors, as well as those of the nursing staff.
What is motivational interviewing?
A form of therapeutic communication that allows the nurse and client to develop plans to
promote the client's well-being using several techniques.
What does the mnemonic OARS stand for in motivational interviewing?
