TACO BELL MIC CERTIFICATION
EXAM 2025 QUESTIONS AND
ANSWERS
Ensures the right number of people are scheduled and adjusts as needed. -
....ANSWER ...-MIC reviews the daily schedule and evalutes customer service
needs vs. scheduled; confirms prep cycles. Determines if or where adjustments are
needed.
Use deployment chart to assign Team Memebers specific tasks - ....ANSWER ...-
Ensure MIC posts and assigns secondary or cleaning tasks to Team Members
throughout the day.
Communicate goals for the shift - ....ANSWER ...-MIC communicates shift goals,
focuses on customers, and exuctes secondary tasks.
Uses HME Timer or dashboard display to track and post day part results. -
....ANSWER ...-MIC communicates results to the team and records results on SWS
tracking.
Turns restaurant alarm system on and off. - ....ANSWER ...-Have MIC teach you
to activate and deactivate alarm.
...©️ 2025, ALL RIGHTS RESERVED 1
, Conducts Pest walk. - ....ANSWER ...-Completes a pest walk. Knowledge of pest
escalation procedure.
Correctly accesses Answer System as needed. - ....ANSWER ...-Ask MIC to locate
amswer system.
Correctly accesses and uses learning zone. - ....ANSWER ...-MIC can demonstarte
how to check for training completion, reset password, and run team matrix report.
Executes the customer satisfaction walk. - ....ANSWER ...-MIC completes all
customer satisfaction walk details using MIC Card as a guideline.
Adjusts people or ingredients if sales are trending above or below plan. -
....ANSWER ...-Per adjusting to the Business Job Aid
Completes end-of-day inventory count. - ....ANSWER ...-Two items for MIC to
inventory.
Directs Team Members to do their tasks by using Ask, Explain, Check, and Thank. -
....ANSWER ...-Ensure MIC can ask Team Members to do a task, explain
expectations and check understanding. Thank them for agreeing to do the task.
Reviews daily/weekly count sheet. - ....ANSWER ...-Pick two items to compare
acutal results to ICOS target.
Correctly completes a shift change - ....ANSWER ...-Check ingredient prep levels
prior to shift change, audit and settle drawers, completes shift change in bacl of house
system, and reviews Mangers Log and dicusses any issues with incoming manager.
...©️ 2025, ALL RIGHTS RESERVED 2
EXAM 2025 QUESTIONS AND
ANSWERS
Ensures the right number of people are scheduled and adjusts as needed. -
....ANSWER ...-MIC reviews the daily schedule and evalutes customer service
needs vs. scheduled; confirms prep cycles. Determines if or where adjustments are
needed.
Use deployment chart to assign Team Memebers specific tasks - ....ANSWER ...-
Ensure MIC posts and assigns secondary or cleaning tasks to Team Members
throughout the day.
Communicate goals for the shift - ....ANSWER ...-MIC communicates shift goals,
focuses on customers, and exuctes secondary tasks.
Uses HME Timer or dashboard display to track and post day part results. -
....ANSWER ...-MIC communicates results to the team and records results on SWS
tracking.
Turns restaurant alarm system on and off. - ....ANSWER ...-Have MIC teach you
to activate and deactivate alarm.
...©️ 2025, ALL RIGHTS RESERVED 1
, Conducts Pest walk. - ....ANSWER ...-Completes a pest walk. Knowledge of pest
escalation procedure.
Correctly accesses Answer System as needed. - ....ANSWER ...-Ask MIC to locate
amswer system.
Correctly accesses and uses learning zone. - ....ANSWER ...-MIC can demonstarte
how to check for training completion, reset password, and run team matrix report.
Executes the customer satisfaction walk. - ....ANSWER ...-MIC completes all
customer satisfaction walk details using MIC Card as a guideline.
Adjusts people or ingredients if sales are trending above or below plan. -
....ANSWER ...-Per adjusting to the Business Job Aid
Completes end-of-day inventory count. - ....ANSWER ...-Two items for MIC to
inventory.
Directs Team Members to do their tasks by using Ask, Explain, Check, and Thank. -
....ANSWER ...-Ensure MIC can ask Team Members to do a task, explain
expectations and check understanding. Thank them for agreeing to do the task.
Reviews daily/weekly count sheet. - ....ANSWER ...-Pick two items to compare
acutal results to ICOS target.
Correctly completes a shift change - ....ANSWER ...-Check ingredient prep levels
prior to shift change, audit and settle drawers, completes shift change in bacl of house
system, and reviews Mangers Log and dicusses any issues with incoming manager.
...©️ 2025, ALL RIGHTS RESERVED 2
