VIVINT QUESTIONS WITH CORRECT
ANSWERS
A past due customer will not qualify for finance upgrade - CORRECT ANSWER -True
What is the installation fee for smart home equipment - CORRECT ANSWER -$129
A customer buys out their loan what else do they need in order to cancel their service -
CORRECT ANSWER -Pay 50 percent of their remaining service agreement
Per vivint policy, which customer has a 30 Cala fee day ROR period - CORRECT ANSWER -70+
year old customer
How long is vivint equipment warranty - CORRECT ANSWER -For as long as they are an active
customer
End of term applies to customer who has 24 months or less left on their agreement - CORRECT
ANSWER -True
WWIT is a last effort save if a customer declines your save offers from Retention Manager -
CORRECT ANSWER -True
Which camera have the two way voice feature? Select all that applies - CORRECT ANSWER -DBC
Pro, ODC Pro, Ping Camera, DBC V2,
What is qualifying metric for commission - CORRECT ANSWER -Referral
PSA stands for Purchase Sale Agreement - CORRECT ANSWER -False
ANSWERS
A past due customer will not qualify for finance upgrade - CORRECT ANSWER -True
What is the installation fee for smart home equipment - CORRECT ANSWER -$129
A customer buys out their loan what else do they need in order to cancel their service -
CORRECT ANSWER -Pay 50 percent of their remaining service agreement
Per vivint policy, which customer has a 30 Cala fee day ROR period - CORRECT ANSWER -70+
year old customer
How long is vivint equipment warranty - CORRECT ANSWER -For as long as they are an active
customer
End of term applies to customer who has 24 months or less left on their agreement - CORRECT
ANSWER -True
WWIT is a last effort save if a customer declines your save offers from Retention Manager -
CORRECT ANSWER -True
Which camera have the two way voice feature? Select all that applies - CORRECT ANSWER -DBC
Pro, ODC Pro, Ping Camera, DBC V2,
What is qualifying metric for commission - CORRECT ANSWER -Referral
PSA stands for Purchase Sale Agreement - CORRECT ANSWER -False
