ISA 235 Chapter 8 questions with verified answers
3D Printing Ans✓✓✓ Builds, layer by layer in an additive process, a
three-dimensional solid object from a digital model.
Accounting and finance ERP component Ans✓✓✓ Manages
accounting data and financial processes within the enterprise with
functions such as general ledger, accounts payable, accounts receivable,
budgeting, and asset management.
Analytical CRM Ans✓✓✓ Supports back-office operations and
strategic analysis and includes all systems that do not deal directly with
the customers.
Application Integration Ans✓✓✓ The integration of a company's
existing management information systems to each other.
Backward integration Ans✓✓✓ Takes information entered into a given
system and sends it automatically to all upstream systems and processes.
Balanced scorecard Ans✓✓✓ A management system, as well as a
measurement system, that a firm uses to translate business strategies into
executable tasks.
Bullwhip effect Ans✓✓✓ Occurs when distorted product-demand
information ripples from one partner to the next throughout the supply
chain.
, Call scripting system Ans✓✓✓ Gathers product details and issue
resolution information that can be automatically generated into a script
for the representative to read to the customer.
Campaign management system Ans✓✓✓ Guides users through
marketing campaigns by performing such tasks as campaign definition,
planning, scheduling, segmentation, and success analysis.
Click-to-talk Ans✓✓✓ Allows customers to click on a button and talk
with a representative via the Internet.
Cloud computing Ans✓✓✓ Stores, manages, and processes data and
applications over the Internet rather than on a personal computer or
server.
Common data repository Ans✓✓✓ Allows every department of a
company to store and retrieve information in real-time allowing
information to be more reliable and accessible.
Computer aided design/computer-aided manufacturing (CAD/CAM)
Ans✓✓✓ Systems are used to create the digital designs and then
manufacture the products.
Contact center or call center Ans✓✓✓ Where customer service
representatives answer customer inquiries and solve problems, usually
by email, chat, or phone.
3D Printing Ans✓✓✓ Builds, layer by layer in an additive process, a
three-dimensional solid object from a digital model.
Accounting and finance ERP component Ans✓✓✓ Manages
accounting data and financial processes within the enterprise with
functions such as general ledger, accounts payable, accounts receivable,
budgeting, and asset management.
Analytical CRM Ans✓✓✓ Supports back-office operations and
strategic analysis and includes all systems that do not deal directly with
the customers.
Application Integration Ans✓✓✓ The integration of a company's
existing management information systems to each other.
Backward integration Ans✓✓✓ Takes information entered into a given
system and sends it automatically to all upstream systems and processes.
Balanced scorecard Ans✓✓✓ A management system, as well as a
measurement system, that a firm uses to translate business strategies into
executable tasks.
Bullwhip effect Ans✓✓✓ Occurs when distorted product-demand
information ripples from one partner to the next throughout the supply
chain.
, Call scripting system Ans✓✓✓ Gathers product details and issue
resolution information that can be automatically generated into a script
for the representative to read to the customer.
Campaign management system Ans✓✓✓ Guides users through
marketing campaigns by performing such tasks as campaign definition,
planning, scheduling, segmentation, and success analysis.
Click-to-talk Ans✓✓✓ Allows customers to click on a button and talk
with a representative via the Internet.
Cloud computing Ans✓✓✓ Stores, manages, and processes data and
applications over the Internet rather than on a personal computer or
server.
Common data repository Ans✓✓✓ Allows every department of a
company to store and retrieve information in real-time allowing
information to be more reliable and accessible.
Computer aided design/computer-aided manufacturing (CAD/CAM)
Ans✓✓✓ Systems are used to create the digital designs and then
manufacture the products.
Contact center or call center Ans✓✓✓ Where customer service
representatives answer customer inquiries and solve problems, usually
by email, chat, or phone.
