BCOR 370 STUDY GUIDE 2025/2026 QUESTIONS AND
ANSWERS RATED A+
✔✔Stages of Team Development - ✔✔Forming- uncertainty
Storming- conflict
Norming- cohesiveness
Performing- functionality
✔✔Types of Work Teams - ✔✔1. Problem Solving- intentionally and non-intentionally
formed groups.
2. Functional- People within an organization function lumped together
3. Self-Managed- selecting their own tasks, members, not good at conflict resolution or
self-accountability.
4. Cross-Functional- composed composed of members from other functional
departments within the organization.
✔✔Negotiation should always what? - ✔✔1. Produce a wise agreement, if agreement is
possible.
2. Be efficient.
3. Not damage the relationships of the parties involved.
✔✔How do we usually negotiate? - ✔✔1. Positive bargaining
2. "Win, lose" Bargaining
3. Distributive Bargaining
4. Zero-Sum Game
✔✔Positive Bargaining - ✔✔1. Produces unwise agreements; egos become identified
with position; compromise solution often fails to meet the need of everyone involved.
2. inefficient; the more extreme the positions and smaller the concession the more time
wasted.
3. Damages Relationships; Becomes a contest of wills that can harm or destroy
relationship.
✔✔Principal Negotiating - ✔✔1. Separate people from the problem; attack the problem,
not the other person; unite and face the issue together.
2. Focus on interests, not positions; objective is to satisfy underlying interests; positions
only hinder progress; identify interests and work toward a solution that satisfies all.
3. Generate a variety of possibilities; better chance of finding the best one; adversarial
situations limit vision.
4. Insist on some fair standard.
, ✔✔Team Self-Leadership - ✔✔-Self leadership strategies are effective in teams.
-Balance the "me" with the "we"--not too individualistic nor too cohesive.
-Practice Teamthink and avoid Groupthink
✔✔Control - ✔✔The process of monitoring activities and correcting deviations from
standards.
✔✔Defining acceptable range of variation: - ✔✔Upper and lower limit of variance should
be around the standard.
✔✔Three types of control: - ✔✔1. Input- Feed forward; anticipates problems
2. Processes- Concurrent control; corrects problems as they happen.
3. Output- Feedback control; correct problems after they occur.
✔✔Quality - ✔✔Consistent conformance to customer expectations.
✔✔Quality Management - ✔✔-Intense focus on the customer- both internal and external
users.
-Concern for continual improvement toward a goal of 100% quality.
-Focus on improving the quality of everything the organization does...not just the final
product.
-Empowerment of employees-all employees are involved in finding and solving
problems.
✔✔Sources of Quality Losses (per Deming) - ✔✔-85% System faults (management
correctible)
-15% Special causes (worker correctible)
✔✔Entrepreneurship - ✔✔The process of initiating a business venture, organizing the
necessary resources, and assuming the associated risks and rewards.
✔✔Entrepreneur - ✔✔Someone who recognizes a viable idea for a business product of
service and carries it out.
✔✔Walt Disney - ✔✔Lost Oswald the Lucky Rabbit, all employees but one, created
Mickey Mouse while on the train back to California.
✔✔What are the six characteristics of Entrepreneurs? - ✔✔1) Internal Locus of Control
2) High energy level
3) Need to achieve
4) Self-confidence
5) Time sensitive and impatient
6) High tolerance for ambiguity
ANSWERS RATED A+
✔✔Stages of Team Development - ✔✔Forming- uncertainty
Storming- conflict
Norming- cohesiveness
Performing- functionality
✔✔Types of Work Teams - ✔✔1. Problem Solving- intentionally and non-intentionally
formed groups.
2. Functional- People within an organization function lumped together
3. Self-Managed- selecting their own tasks, members, not good at conflict resolution or
self-accountability.
4. Cross-Functional- composed composed of members from other functional
departments within the organization.
✔✔Negotiation should always what? - ✔✔1. Produce a wise agreement, if agreement is
possible.
2. Be efficient.
3. Not damage the relationships of the parties involved.
✔✔How do we usually negotiate? - ✔✔1. Positive bargaining
2. "Win, lose" Bargaining
3. Distributive Bargaining
4. Zero-Sum Game
✔✔Positive Bargaining - ✔✔1. Produces unwise agreements; egos become identified
with position; compromise solution often fails to meet the need of everyone involved.
2. inefficient; the more extreme the positions and smaller the concession the more time
wasted.
3. Damages Relationships; Becomes a contest of wills that can harm or destroy
relationship.
✔✔Principal Negotiating - ✔✔1. Separate people from the problem; attack the problem,
not the other person; unite and face the issue together.
2. Focus on interests, not positions; objective is to satisfy underlying interests; positions
only hinder progress; identify interests and work toward a solution that satisfies all.
3. Generate a variety of possibilities; better chance of finding the best one; adversarial
situations limit vision.
4. Insist on some fair standard.
, ✔✔Team Self-Leadership - ✔✔-Self leadership strategies are effective in teams.
-Balance the "me" with the "we"--not too individualistic nor too cohesive.
-Practice Teamthink and avoid Groupthink
✔✔Control - ✔✔The process of monitoring activities and correcting deviations from
standards.
✔✔Defining acceptable range of variation: - ✔✔Upper and lower limit of variance should
be around the standard.
✔✔Three types of control: - ✔✔1. Input- Feed forward; anticipates problems
2. Processes- Concurrent control; corrects problems as they happen.
3. Output- Feedback control; correct problems after they occur.
✔✔Quality - ✔✔Consistent conformance to customer expectations.
✔✔Quality Management - ✔✔-Intense focus on the customer- both internal and external
users.
-Concern for continual improvement toward a goal of 100% quality.
-Focus on improving the quality of everything the organization does...not just the final
product.
-Empowerment of employees-all employees are involved in finding and solving
problems.
✔✔Sources of Quality Losses (per Deming) - ✔✔-85% System faults (management
correctible)
-15% Special causes (worker correctible)
✔✔Entrepreneurship - ✔✔The process of initiating a business venture, organizing the
necessary resources, and assuming the associated risks and rewards.
✔✔Entrepreneur - ✔✔Someone who recognizes a viable idea for a business product of
service and carries it out.
✔✔Walt Disney - ✔✔Lost Oswald the Lucky Rabbit, all employees but one, created
Mickey Mouse while on the train back to California.
✔✔What are the six characteristics of Entrepreneurs? - ✔✔1) Internal Locus of Control
2) High energy level
3) Need to achieve
4) Self-confidence
5) Time sensitive and impatient
6) High tolerance for ambiguity
