HRIR 3021 FINAL EXAM QUESTIONS AND ANSWERS
Be able to identify and explain the four steps approaches to employee development -
Answers - 1) Interpersonal Relationships
2) Formal Education
3) Job Experiences
4) Assessment
Know MBTI concepts from class exercise and text - Answers - Myers-Briggs Type
Indicator
Energy (Extrovert or Introvert)
Information Gathering (Sensing or Intuitive)
Decision Making (Thinking or Feeling)
Lifestyle (Judging or Perceiving)
Know the strategies of job experience used in employee development. - Answers - Job
Enlargement
Job Rotation
Transfers, Promotions, Downward moves
Temporary Assignments
Know the basic assessment tools. - Answers - Psychological Profiles
Assessment Centers
Performance Appraisals and 360 Feedback
Understand the role of development and strategies used to develop employees -
Answers - Development different than training - meant to continue teaching employees
to reach their full potential
Data Gathering - Feedback - Goal Setting - Action Planning and Follow Up
Glass Ceiling and Dysfunctional Manager - Answers - Glass Ceiling - an invisible
barrier keeping women and minorities from reaching top level jobs bc white men suck
haha
Dysfunctional Manager - a manager who is otherwise competent but engages in
behaviors that are "toxic" or ineffective
Know the elements of HP work systems. - Answers - Organization's Goal -->
-Organizational Structure
-Information Systems
-Reward Systems
-People (selection, training, development)
-Task Design
, --> Performance
Know the outcome / benefits of HP work systems. - Answers - -Interesting Jobs, low
absenteeism, satisfied workers, lower costs, low turnover
-High quality, satisfied customers, higher sales, higher profit, innovation, greater
productivity, and knowledge sharing
Conditions needed to develop and maintain HP. - Answers - -Teamwork and
empowerment
-Knowledge sharing
-Job satisfaction and employee engagement
-Ethics
Know key measures/analytics to measure effectiveness. (Audits) - Answers - -Staffing
-Compensations
-Benefits
-Training
-Performance Appraisal and Development
-Overall Effectiveness
What is the definition of performance management and what is its purpose? - Answers
- Performance Management - the process through which managers ensure that
employees activities and outputs contribute to the organizations goals
What are the steps in the performance management process? How is this different from
the traditional model? - Answers - Step 1: Define performance outcomes for company
division and department
Step 2: Develop employee goals, behaviors, and actions to achieve outcomes
Step 3: Provide support and ongoing performance discussions
Step 4: Evaluate performance
Step 5: Identify improvements needed
Step 6: Provide consequences for performance results
Be able to identify the five criteria to evaluate an effective performance evaluation
system. - Answers - 1) Fit with Strategy
2) Validity
3) Reliability
4) Acceptability
5) Specific Feedback
Be able to identify and explain the four steps approaches to employee development -
Answers - 1) Interpersonal Relationships
2) Formal Education
3) Job Experiences
4) Assessment
Know MBTI concepts from class exercise and text - Answers - Myers-Briggs Type
Indicator
Energy (Extrovert or Introvert)
Information Gathering (Sensing or Intuitive)
Decision Making (Thinking or Feeling)
Lifestyle (Judging or Perceiving)
Know the strategies of job experience used in employee development. - Answers - Job
Enlargement
Job Rotation
Transfers, Promotions, Downward moves
Temporary Assignments
Know the basic assessment tools. - Answers - Psychological Profiles
Assessment Centers
Performance Appraisals and 360 Feedback
Understand the role of development and strategies used to develop employees -
Answers - Development different than training - meant to continue teaching employees
to reach their full potential
Data Gathering - Feedback - Goal Setting - Action Planning and Follow Up
Glass Ceiling and Dysfunctional Manager - Answers - Glass Ceiling - an invisible
barrier keeping women and minorities from reaching top level jobs bc white men suck
haha
Dysfunctional Manager - a manager who is otherwise competent but engages in
behaviors that are "toxic" or ineffective
Know the elements of HP work systems. - Answers - Organization's Goal -->
-Organizational Structure
-Information Systems
-Reward Systems
-People (selection, training, development)
-Task Design
, --> Performance
Know the outcome / benefits of HP work systems. - Answers - -Interesting Jobs, low
absenteeism, satisfied workers, lower costs, low turnover
-High quality, satisfied customers, higher sales, higher profit, innovation, greater
productivity, and knowledge sharing
Conditions needed to develop and maintain HP. - Answers - -Teamwork and
empowerment
-Knowledge sharing
-Job satisfaction and employee engagement
-Ethics
Know key measures/analytics to measure effectiveness. (Audits) - Answers - -Staffing
-Compensations
-Benefits
-Training
-Performance Appraisal and Development
-Overall Effectiveness
What is the definition of performance management and what is its purpose? - Answers
- Performance Management - the process through which managers ensure that
employees activities and outputs contribute to the organizations goals
What are the steps in the performance management process? How is this different from
the traditional model? - Answers - Step 1: Define performance outcomes for company
division and department
Step 2: Develop employee goals, behaviors, and actions to achieve outcomes
Step 3: Provide support and ongoing performance discussions
Step 4: Evaluate performance
Step 5: Identify improvements needed
Step 6: Provide consequences for performance results
Be able to identify the five criteria to evaluate an effective performance evaluation
system. - Answers - 1) Fit with Strategy
2) Validity
3) Reliability
4) Acceptability
5) Specific Feedback
