Chapter 19 leadership and management
Study online at https://quizlet.com/_cvb767
1. A nurse-manager is communicating with a subordi- c. The culture of the orga-
nate. What component of this nization
communication would be considered as part of the
external climate?
a. The clarity of the message
b. The subordinate's personality
c. The culture of the organization
d. The manager's stress level
2. What strategy best increases the likelihood that a a. Using more than one
nurse-manager's communication will be mode of communication
accurately interpreted?
a. Using more than one mode of communication
b. Using face-to-face communication
c. Producing clear, simple, written communication
d. Repeating the message as often as possible
3. Which principle should guide the nurse-manager's use b. It supersedes verbal
of nonverbal communication? communication when the
a. It is generally consistent across cultures, unlike ver- two are incongruent.
bal communication.
b. It supersedes verbal communication when the two
are incongruent.
c. Nonverbal communication should be minimized be-
cause it confuses the receiver
regarding the true intent of the message.
d. Nonverbal communication is a significant part of the
communication exchange
only when it is not congruent with the verbal ex-
change.
4.
, Chapter 19 leadership and management
Study online at https://quizlet.com/_cvb767
An RN is a team leader for a small module of clients. c. Ask the team member
While listening to a recorded report on how this information re-
a client, one of the team members remarks, "My moth- lates to the client's care.
er lives near him, and she says his
home life is in chaos." How should the RN best re-
spond?
a. Politely ask the team member to be quiet.
b. Include the information in report for the next shift.
c. Ask the team member how this information relates
to the client's care.
d. Ignore the team member's comment.
5. A hospital is downsizing, but the RNs have been as- b. Hold a meeting for
sured that everyone on the unit will keep all staff members and tell
their jobs and that downsizing will occur through nor- them that the rumor is not
mal attrition. Today, the evening true.
charge nurse reported to the manager that the staff
was discussing rumors about mass
layoffs. What is the best approach to take?
a. Tell an informal leader the truth and let the leader
spread the news informally.
b. Hold a meeting for all staff members and tell them
that the rumor is not true.
c. Ignore the rumor because it will soon pass.
d. Find out who started the rumor and correct the
information.
6. A nurse-manager has recently established a "best a. Members attempt to im-
practice committee" at the clinic. Which press each other with their
behavior by the committee members suggests that it credentials.
is in the "storming" stage?
a. Members attempt to impress each other with their
Study online at https://quizlet.com/_cvb767
1. A nurse-manager is communicating with a subordi- c. The culture of the orga-
nate. What component of this nization
communication would be considered as part of the
external climate?
a. The clarity of the message
b. The subordinate's personality
c. The culture of the organization
d. The manager's stress level
2. What strategy best increases the likelihood that a a. Using more than one
nurse-manager's communication will be mode of communication
accurately interpreted?
a. Using more than one mode of communication
b. Using face-to-face communication
c. Producing clear, simple, written communication
d. Repeating the message as often as possible
3. Which principle should guide the nurse-manager's use b. It supersedes verbal
of nonverbal communication? communication when the
a. It is generally consistent across cultures, unlike ver- two are incongruent.
bal communication.
b. It supersedes verbal communication when the two
are incongruent.
c. Nonverbal communication should be minimized be-
cause it confuses the receiver
regarding the true intent of the message.
d. Nonverbal communication is a significant part of the
communication exchange
only when it is not congruent with the verbal ex-
change.
4.
, Chapter 19 leadership and management
Study online at https://quizlet.com/_cvb767
An RN is a team leader for a small module of clients. c. Ask the team member
While listening to a recorded report on how this information re-
a client, one of the team members remarks, "My moth- lates to the client's care.
er lives near him, and she says his
home life is in chaos." How should the RN best re-
spond?
a. Politely ask the team member to be quiet.
b. Include the information in report for the next shift.
c. Ask the team member how this information relates
to the client's care.
d. Ignore the team member's comment.
5. A hospital is downsizing, but the RNs have been as- b. Hold a meeting for
sured that everyone on the unit will keep all staff members and tell
their jobs and that downsizing will occur through nor- them that the rumor is not
mal attrition. Today, the evening true.
charge nurse reported to the manager that the staff
was discussing rumors about mass
layoffs. What is the best approach to take?
a. Tell an informal leader the truth and let the leader
spread the news informally.
b. Hold a meeting for all staff members and tell them
that the rumor is not true.
c. Ignore the rumor because it will soon pass.
d. Find out who started the rumor and correct the
information.
6. A nurse-manager has recently established a "best a. Members attempt to im-
practice committee" at the clinic. Which press each other with their
behavior by the committee members suggests that it credentials.
is in the "storming" stage?
a. Members attempt to impress each other with their
