FSM Exam 1 2025 COMPLETE EXAM QUESTIONS AND VERIFIED
FSM Exam 1
ANSWERS |RECENTLY TESTING REAL EXAM QUESTIONS| 100%
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SOLVED!!
1. Quality in food service is an Approach
approach or a program?
2. ______ ______ ________ is a Total quality management (TQM)
management philosophy in
which processes are refined
with the goal of improving
performance in response to
customer needs and expec-
tations.
3. ________ has a direct relation Quality
with:
•Financial success
•Customer satisfaction
•Employee satisfaction & re-
tention
•Higher market share
4. Components of TQM: §Intense focus on the customer: Internal customer & External
Intense focus on the cus- Customer
tomer: _______ customer & §Concern for continual change
_______ customer §Focus on process: change processes, not people
Concern for __________ §Accurate Measurement: feedback
change §Empowerment of Employees
Focus on process: change
processes not ________
Accurate measurement:
feedback
Empowerment to _________
5.
, FSM Exam 1
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____ _______ :A disciplined, Six Sigma
data-driven approach for Six Sigma = < 3.4 defects per million opportunities.
improving quality by remov-
ing defects and their caus-
es. Statistical analysis using
DMAIC
(Define - Measure - Ana-
lyze - Improve - Control) ap-
proach.
____ _______ = < ____ defects
per million opportunities
6. In Six Sigma, statistical Define
analysis uses DMAIC ap- Measure
proach. What does DMAIC Analyze
stand for? Improve
Control
7. Six Sigma focuses on remov- Six Sigma focuses on removing defects and their causes
ing _____ and their ______.
8. ________ _______ _________: A Kaizen "Good Change"
Japanese philosophy em-
phasizing incremental and
continuous improvement in
every aspect of daily life. 5S's
focus on clean and efficient
workspaces and standard-
ized practice
9. Kaizen "Good Change" 5S' Sort
stand for? Set in order
Shine
, FSM Exam 1
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Standardize
Sustain
10. Kaizen "Good Change" Kaizen "Good Change" A Japanese philosophy emphasizing in-
philosophy emphasizes cremental and continuous improvement in every aspect of daily
_________ and _______ im- life.
provement.
11. Radical redesign of business Reengineering
processes for dramatic im-
provement.
Guess the approach to im-
prove performance.
12. Using less human effort, Lean
less space, less capital, and
less time to make prod-
ucts exactly as the customer
wants with fewer defects
than occur in mass produc-
tion. Focus on value stream.
Guess the approach to im-
prove performance.
13. Process Improvement Tools Benchmarking
help assist in identifying
problems and guiding deci-
sions on changes needed.
One of which is ________
where you compare to a like
market.
, FSM Exam 1
Study online at https://quizlet.com/_dq6jr9
14. ____ Cause Analysis: The con- Prerto
cept is based on the ob-
servation that in many sit-
uations, a small number of
causes (roughly 20%) are re-
sponsible for the majority
of the effects (approximate-
ly 80%)
15. PDCA, which stands for Plan, Do, Check, Act
___________ (or sometimes
Plan, Do, Check, Adjust), is
a widely used methodology
for project planning and im-
plementation, as well as for
continuous improvement in
various processes.
16. A ________ chart is a popular Gantt
project management tool
that provides a visual repre-
sentation of a project's im-
plementation schedule and
progress. It consists of a
bar chart with tasks or ac-
tivities plotted on the hor-
izontal axis (timeline) and
the vertical axis showing the
project team or resources.
17. True
FSM Exam 1
ANSWERS |RECENTLY TESTING REAL EXAM QUESTIONS| 100%
Study online at https://quizlet.com/_dq6jr9
SOLVED!!
1. Quality in food service is an Approach
approach or a program?
2. ______ ______ ________ is a Total quality management (TQM)
management philosophy in
which processes are refined
with the goal of improving
performance in response to
customer needs and expec-
tations.
3. ________ has a direct relation Quality
with:
•Financial success
•Customer satisfaction
•Employee satisfaction & re-
tention
•Higher market share
4. Components of TQM: §Intense focus on the customer: Internal customer & External
Intense focus on the cus- Customer
tomer: _______ customer & §Concern for continual change
_______ customer §Focus on process: change processes, not people
Concern for __________ §Accurate Measurement: feedback
change §Empowerment of Employees
Focus on process: change
processes not ________
Accurate measurement:
feedback
Empowerment to _________
5.
, FSM Exam 1
Study online at https://quizlet.com/_dq6jr9
____ _______ :A disciplined, Six Sigma
data-driven approach for Six Sigma = < 3.4 defects per million opportunities.
improving quality by remov-
ing defects and their caus-
es. Statistical analysis using
DMAIC
(Define - Measure - Ana-
lyze - Improve - Control) ap-
proach.
____ _______ = < ____ defects
per million opportunities
6. In Six Sigma, statistical Define
analysis uses DMAIC ap- Measure
proach. What does DMAIC Analyze
stand for? Improve
Control
7. Six Sigma focuses on remov- Six Sigma focuses on removing defects and their causes
ing _____ and their ______.
8. ________ _______ _________: A Kaizen "Good Change"
Japanese philosophy em-
phasizing incremental and
continuous improvement in
every aspect of daily life. 5S's
focus on clean and efficient
workspaces and standard-
ized practice
9. Kaizen "Good Change" 5S' Sort
stand for? Set in order
Shine
, FSM Exam 1
Study online at https://quizlet.com/_dq6jr9
Standardize
Sustain
10. Kaizen "Good Change" Kaizen "Good Change" A Japanese philosophy emphasizing in-
philosophy emphasizes cremental and continuous improvement in every aspect of daily
_________ and _______ im- life.
provement.
11. Radical redesign of business Reengineering
processes for dramatic im-
provement.
Guess the approach to im-
prove performance.
12. Using less human effort, Lean
less space, less capital, and
less time to make prod-
ucts exactly as the customer
wants with fewer defects
than occur in mass produc-
tion. Focus on value stream.
Guess the approach to im-
prove performance.
13. Process Improvement Tools Benchmarking
help assist in identifying
problems and guiding deci-
sions on changes needed.
One of which is ________
where you compare to a like
market.
, FSM Exam 1
Study online at https://quizlet.com/_dq6jr9
14. ____ Cause Analysis: The con- Prerto
cept is based on the ob-
servation that in many sit-
uations, a small number of
causes (roughly 20%) are re-
sponsible for the majority
of the effects (approximate-
ly 80%)
15. PDCA, which stands for Plan, Do, Check, Act
___________ (or sometimes
Plan, Do, Check, Adjust), is
a widely used methodology
for project planning and im-
plementation, as well as for
continuous improvement in
various processes.
16. A ________ chart is a popular Gantt
project management tool
that provides a visual repre-
sentation of a project's im-
plementation schedule and
progress. It consists of a
bar chart with tasks or ac-
tivities plotted on the hor-
izontal axis (timeline) and
the vertical axis showing the
project team or resources.
17. True
