INFO 360 FINAL EXAM QUESTIONS AND ANSWERS
During the economic downturn, UPS: - Answers - Increased shipping volume due to
customers trying to respond rapidly to changing demands
With E-commerce and the Internet, which of the following depicts a trend in advertising?
- Answers - E-commerce and Internet advertising have grown while traditional
advertising and commerce have remained flat
Firms trying to comply with federal regulations is an example of which driver, or
objective, for investing in information systems and technology? - Answers - Survival
A(n) __________ describes how a company creates, sells, delivers, and supports its
products or services to create wealth. - Answers - Business model
The set of technology services used by a firm--including hardware, networking, and
people--establish a platform known as __________. - Answers - Information
technology infrastructure
Which of the following most accurately describes an information system? - Answers -
A set of components that gather, analyze, store, and utilize information for making
better decisions for a firm
Which of the following is false pertaining to problem identification within the problem
solving process? - Answers - Typically, a problem is easy to see and to identify within
a company.
Which of the following does not fall under the organizational dimension of business
problems? - Answers - Having indecisive management
__________ is when a company transfers tasks of the firm to other firms that operate in
low-wage countries, possibly reducing job opportunities within the U.S. - Answers -
Offshoring
Which field has undergone the most technology-driven change in the past five years? -
Answers - Marketing
Compared to other data centers, Google claims to have reduced its energy
consumption by: - Answers - 50%
The ICT sector of the U.S. economy accounts for about what percentage of green
house gases? - Answers - 2%
What does PUE measure? - Answers - The total power of the facility divided by the
total IT equipment energy use
,Which of the following is not among the five methods recommended by Google for
reducing power consumption? - Answers - Decrease power demands of processors
How often should you measure PUE in order to get a meaningful estimate of power
efficiency? - Answers - Once a year to get an overall perspective on power efficiency
Which of the following statements is NOT a way in which mobile handheld devices are
helping PepsiCo run its worldwide business? - Answers - They help analyze customer
data posted in social media sites.
Which of the following is FALSE about the information systems occupations through
2020? - Answers - Offshore outsourcing will decrease demand in the U.S. for
managerial IS positions.
Among the following list of general skills, which one will NOT optimize employment
opportunities? - Answers - Being able to work with offshore personnel
Which of the following is NOT one of the ways that the San Francisco Giants are using
information systems to enhance their fans' experience? - Answers - Preventing illegal
ticket scalping by deactivating the bar codes on tickets so that they can't be resold
The six important business objectives of information technology are new products,
services, and business models; customer and supplier intimacy; survival; competitive
advantage; operational excellence; and improved __________. - Answers - Decision
making
Which of the following is NOT a business driver of investment in information systems? -
Answers - Global workforce development
Which is an example of a business using information systems to create new products
and services? - Answers - Apple Inc.'s iPod
An information system can be defined technically as a set of interrelated components
that collect, process, store, and distribute information to support which of the following?
- Answers - Decision making and control in an organization
What is the name for the field that deals with behavioral issues as well as technical
issues surrounding the development, use, and impact of information systems used by
managers and employees in the firm? - Answers - Management information systems
Which of the following statements is NOT a characteristic of cloud-computing platforms?
- Answers - Firms rely on their employees more than the market to build value.
Which of the following is FALSE about the United States information systems
technology market in 2013? - Answers - The United States IT market constitutes more
than half of the global IT market.
,Which of the following is NOT a way that Mandarin Oriental in Manhattan and other
high-end hotels are using information systems to achieve customer intimacy? -
Answers - Providing faster check-in and check-out
Which of the following is NOT an element of critical thinking? - Answers - Providing
iterative feedback
Which of the following is NOT considered a business problem in the organizational
dimension? - Answers - Work environment
The fundamental set of assumptions, values, and ways of doing things that has been
accepted by most of a company's members is called its __________. - Answers -
Culture
Accountants rely heavily on information systems to do all of the following EXCEPT
__________. - Answers - Manage financial investments
Which of the following is NOT a step in the problem-solving process? - Answers -
Solution analysis
Which of the following statements is NOT true about the impact of outsourcing? -
Answers - High-level skills acquired through education and on-the-job experience can
be outsourced.
Business firms expect their managerial employees to do all of the following EXCEPT
__________. - Answers - to use the information in a system to achieve business
objectives
Which are the three activities in an information system that produce the information
organizations use to control operations? - Answers - Input, processing, and output
Which of the following statements is NOT a way in which information systems are
transforming the environment for business? - Answers - Customers in the United
States continue to rely on printed media more than online forums for product
information.
Which of the following is NOT considered to be a typical people problem? - Answers -
Political conflict
Which of the following business problems is NOT a problem in the technology
dimension? - Answers - Complexity of task
Which is an example of a business using information systems for customer intimacy? -
Answers - Mandarin Oriental hotel's customer-preference tracking system
, What is the name for the process of converting raw data into a more meaningful form? -
Answers - Processing
Checking for quality and paying creditors would fall within which two functional areas? -
Answers - Manufacturing and production, and finance and accounting
While some business processes are typically handled within one business unit, other
processes cross several business units. Which of the following would be the best
example of a process that crosses several business units? - Answers - Fill a
customer's order
ESS, DSS, and MIS systems all fall under the generic term of __________ systems as
they help with the decision making process. - Answers - business intelligence
A TPS within a firm would most likely be primarily and most often used by which level of
manager? - Answers - Operational managers
Which of the following is not one of the four major enterprise applications? - Answers -
Business intelligence systems
Which of the following is false? - Answers - Intranets use separate technology and
communication techniques than does the Internet.
__________ refers to the use of social networking to extend a business' collaboration
efforts in order to engage and connect better with their employees, suppliers, and/or
their customers. - Answers - Social business
Which of the following is not one of the driving reasons that collaboration and teamwork
is more important than ever before? - Answers - Stabilization of professional roles
__________ typically coordinates communication between information systems groups
and the rest of the employees and groups in the organization. - Answers - Systems
analysts
Many companies have social networks that gather and use information from customers
and employees thus creating an important role for the __________ to coordinate the
protection of all data. - Answers - chief privacy officer
What triggers Walmart's Retail Link system to shop goods to local Walmart stores? -
Answers - Customer purchases recorded by point-of-purchase cash register data
triggers re-ordering of products
Why is it important that Walmart look for regional and local differences among
Walmart's stores? - Answers - Each store has unique customers and unique local
circumstances
During the economic downturn, UPS: - Answers - Increased shipping volume due to
customers trying to respond rapidly to changing demands
With E-commerce and the Internet, which of the following depicts a trend in advertising?
- Answers - E-commerce and Internet advertising have grown while traditional
advertising and commerce have remained flat
Firms trying to comply with federal regulations is an example of which driver, or
objective, for investing in information systems and technology? - Answers - Survival
A(n) __________ describes how a company creates, sells, delivers, and supports its
products or services to create wealth. - Answers - Business model
The set of technology services used by a firm--including hardware, networking, and
people--establish a platform known as __________. - Answers - Information
technology infrastructure
Which of the following most accurately describes an information system? - Answers -
A set of components that gather, analyze, store, and utilize information for making
better decisions for a firm
Which of the following is false pertaining to problem identification within the problem
solving process? - Answers - Typically, a problem is easy to see and to identify within
a company.
Which of the following does not fall under the organizational dimension of business
problems? - Answers - Having indecisive management
__________ is when a company transfers tasks of the firm to other firms that operate in
low-wage countries, possibly reducing job opportunities within the U.S. - Answers -
Offshoring
Which field has undergone the most technology-driven change in the past five years? -
Answers - Marketing
Compared to other data centers, Google claims to have reduced its energy
consumption by: - Answers - 50%
The ICT sector of the U.S. economy accounts for about what percentage of green
house gases? - Answers - 2%
What does PUE measure? - Answers - The total power of the facility divided by the
total IT equipment energy use
,Which of the following is not among the five methods recommended by Google for
reducing power consumption? - Answers - Decrease power demands of processors
How often should you measure PUE in order to get a meaningful estimate of power
efficiency? - Answers - Once a year to get an overall perspective on power efficiency
Which of the following statements is NOT a way in which mobile handheld devices are
helping PepsiCo run its worldwide business? - Answers - They help analyze customer
data posted in social media sites.
Which of the following is FALSE about the information systems occupations through
2020? - Answers - Offshore outsourcing will decrease demand in the U.S. for
managerial IS positions.
Among the following list of general skills, which one will NOT optimize employment
opportunities? - Answers - Being able to work with offshore personnel
Which of the following is NOT one of the ways that the San Francisco Giants are using
information systems to enhance their fans' experience? - Answers - Preventing illegal
ticket scalping by deactivating the bar codes on tickets so that they can't be resold
The six important business objectives of information technology are new products,
services, and business models; customer and supplier intimacy; survival; competitive
advantage; operational excellence; and improved __________. - Answers - Decision
making
Which of the following is NOT a business driver of investment in information systems? -
Answers - Global workforce development
Which is an example of a business using information systems to create new products
and services? - Answers - Apple Inc.'s iPod
An information system can be defined technically as a set of interrelated components
that collect, process, store, and distribute information to support which of the following?
- Answers - Decision making and control in an organization
What is the name for the field that deals with behavioral issues as well as technical
issues surrounding the development, use, and impact of information systems used by
managers and employees in the firm? - Answers - Management information systems
Which of the following statements is NOT a characteristic of cloud-computing platforms?
- Answers - Firms rely on their employees more than the market to build value.
Which of the following is FALSE about the United States information systems
technology market in 2013? - Answers - The United States IT market constitutes more
than half of the global IT market.
,Which of the following is NOT a way that Mandarin Oriental in Manhattan and other
high-end hotels are using information systems to achieve customer intimacy? -
Answers - Providing faster check-in and check-out
Which of the following is NOT an element of critical thinking? - Answers - Providing
iterative feedback
Which of the following is NOT considered a business problem in the organizational
dimension? - Answers - Work environment
The fundamental set of assumptions, values, and ways of doing things that has been
accepted by most of a company's members is called its __________. - Answers -
Culture
Accountants rely heavily on information systems to do all of the following EXCEPT
__________. - Answers - Manage financial investments
Which of the following is NOT a step in the problem-solving process? - Answers -
Solution analysis
Which of the following statements is NOT true about the impact of outsourcing? -
Answers - High-level skills acquired through education and on-the-job experience can
be outsourced.
Business firms expect their managerial employees to do all of the following EXCEPT
__________. - Answers - to use the information in a system to achieve business
objectives
Which are the three activities in an information system that produce the information
organizations use to control operations? - Answers - Input, processing, and output
Which of the following statements is NOT a way in which information systems are
transforming the environment for business? - Answers - Customers in the United
States continue to rely on printed media more than online forums for product
information.
Which of the following is NOT considered to be a typical people problem? - Answers -
Political conflict
Which of the following business problems is NOT a problem in the technology
dimension? - Answers - Complexity of task
Which is an example of a business using information systems for customer intimacy? -
Answers - Mandarin Oriental hotel's customer-preference tracking system
, What is the name for the process of converting raw data into a more meaningful form? -
Answers - Processing
Checking for quality and paying creditors would fall within which two functional areas? -
Answers - Manufacturing and production, and finance and accounting
While some business processes are typically handled within one business unit, other
processes cross several business units. Which of the following would be the best
example of a process that crosses several business units? - Answers - Fill a
customer's order
ESS, DSS, and MIS systems all fall under the generic term of __________ systems as
they help with the decision making process. - Answers - business intelligence
A TPS within a firm would most likely be primarily and most often used by which level of
manager? - Answers - Operational managers
Which of the following is not one of the four major enterprise applications? - Answers -
Business intelligence systems
Which of the following is false? - Answers - Intranets use separate technology and
communication techniques than does the Internet.
__________ refers to the use of social networking to extend a business' collaboration
efforts in order to engage and connect better with their employees, suppliers, and/or
their customers. - Answers - Social business
Which of the following is not one of the driving reasons that collaboration and teamwork
is more important than ever before? - Answers - Stabilization of professional roles
__________ typically coordinates communication between information systems groups
and the rest of the employees and groups in the organization. - Answers - Systems
analysts
Many companies have social networks that gather and use information from customers
and employees thus creating an important role for the __________ to coordinate the
protection of all data. - Answers - chief privacy officer
What triggers Walmart's Retail Link system to shop goods to local Walmart stores? -
Answers - Customer purchases recorded by point-of-purchase cash register data
triggers re-ordering of products
Why is it important that Walmart look for regional and local differences among
Walmart's stores? - Answers - Each store has unique customers and unique local
circumstances
