APICS CSCP Practice Test Questions With Complete
Solutions
A business is attempting to create more powerful bonds with its
customers by delivering greater customer satisfaction and
mutual dependence. This business is pursuing a strategy of:
Correct Answers creating lifetime customers.
A business plan would typically include which of the following?
Correct Answers Long-term guidance for developing tactical
production plans
A chain of children's clothing stores has implemented a frequent
shopper reward program. The company has also implemented
point-of-sale (POS) computer systems in each store, and the
sales data from each store are transmitted to headquarters. The
data for all stores are analyzed weekly by headquarters staff to
determine the most popular styles and colors. This analysis of
the data is an example of which of the following computer
applications? Correct Answers Data mining
A chain of grocery stores has implemented a customer loyalty
program that includes sending customers coupons four times per
year. The coupons are for items each customer has frequently
purchased in the past but has not purchased in the past three
months. This program would typically be considered an element
of: Correct Answers customer relationship management.
A check cashing company has developed a strategic supply plan
for opening a number of new stores. If a risk assessment shows
,that many organizations are considering converting from
paychecks to providing payroll cards, avoiding the need for their
service, the supply plan developer should: Correct Answers
call out this risk to decision makers.
A company has stated in its annual business report that its
management philosophy is based on the principles of total
quality management (TQM). In order to ensure that TQM is
effectively implemented, the company should focus on: Correct
Answers meeting customer wants and needs.
A company is beginning the process of defining market
segments for its products and services. The most appropriate
objective for this undertaking would be to identify groups of
customers with similar: Correct Answers service requirements.
A company is most likely to achieve which of the following
benefits when implementing time fence policies? Correct
Answers Reducing the number of schedule changes
A company keeps running out of several inexpensive items that
are critical to production. The best solution for this problem is
to: Correct Answers increase the minimum inventory levels for
the items.
A company manufactures a wide range of industrial and
commercial cleaning supplies that it sells to independent
distributors that in turn sell to the end users. The market in
which the company operates demands a variety of package sizes
and short delivery times. The action by the company that is most
consistent with its strategy and the demands of the marketplace
, in which it operates would be to: Correct Answers convince
key distributors to share demand data.
A company seeking improvement in its supply chain financial
performance should concentrate on which of the following
metrics? Correct Answers Inventory turns
A company that has a main product that is a standard
commodity would select which of the following competitive
strategies to be most effective? Correct Answers Low-cost
leader
A company that provides consulting and educational services to
government agencies is planning to reduce its supplier base
significantly. Which of the following actions would be most
appropriate to take as part of the supplier base reduction?
Correct Answers Implement a certification program for the
remaining suppliers.
A company wants to reduce the lead time of components and
increase the on-time delivery performance of suppliers. Which
of the following processes needs to be implemented? Correct
Answers Collaborative planning, forecasting, and replenishment
(CPFR)
A customer buys a significant percentage of your spare parts for
now obsolete product lines. The customer is not interested in
upgrades to the new lines. Which would be an appropriate
strategy for dealing with this customer? Correct Answers Get
the customer to commit to buying enough spare parts right now
to cover the expected remaining life of its products.
Solutions
A business is attempting to create more powerful bonds with its
customers by delivering greater customer satisfaction and
mutual dependence. This business is pursuing a strategy of:
Correct Answers creating lifetime customers.
A business plan would typically include which of the following?
Correct Answers Long-term guidance for developing tactical
production plans
A chain of children's clothing stores has implemented a frequent
shopper reward program. The company has also implemented
point-of-sale (POS) computer systems in each store, and the
sales data from each store are transmitted to headquarters. The
data for all stores are analyzed weekly by headquarters staff to
determine the most popular styles and colors. This analysis of
the data is an example of which of the following computer
applications? Correct Answers Data mining
A chain of grocery stores has implemented a customer loyalty
program that includes sending customers coupons four times per
year. The coupons are for items each customer has frequently
purchased in the past but has not purchased in the past three
months. This program would typically be considered an element
of: Correct Answers customer relationship management.
A check cashing company has developed a strategic supply plan
for opening a number of new stores. If a risk assessment shows
,that many organizations are considering converting from
paychecks to providing payroll cards, avoiding the need for their
service, the supply plan developer should: Correct Answers
call out this risk to decision makers.
A company has stated in its annual business report that its
management philosophy is based on the principles of total
quality management (TQM). In order to ensure that TQM is
effectively implemented, the company should focus on: Correct
Answers meeting customer wants and needs.
A company is beginning the process of defining market
segments for its products and services. The most appropriate
objective for this undertaking would be to identify groups of
customers with similar: Correct Answers service requirements.
A company is most likely to achieve which of the following
benefits when implementing time fence policies? Correct
Answers Reducing the number of schedule changes
A company keeps running out of several inexpensive items that
are critical to production. The best solution for this problem is
to: Correct Answers increase the minimum inventory levels for
the items.
A company manufactures a wide range of industrial and
commercial cleaning supplies that it sells to independent
distributors that in turn sell to the end users. The market in
which the company operates demands a variety of package sizes
and short delivery times. The action by the company that is most
consistent with its strategy and the demands of the marketplace
, in which it operates would be to: Correct Answers convince
key distributors to share demand data.
A company seeking improvement in its supply chain financial
performance should concentrate on which of the following
metrics? Correct Answers Inventory turns
A company that has a main product that is a standard
commodity would select which of the following competitive
strategies to be most effective? Correct Answers Low-cost
leader
A company that provides consulting and educational services to
government agencies is planning to reduce its supplier base
significantly. Which of the following actions would be most
appropriate to take as part of the supplier base reduction?
Correct Answers Implement a certification program for the
remaining suppliers.
A company wants to reduce the lead time of components and
increase the on-time delivery performance of suppliers. Which
of the following processes needs to be implemented? Correct
Answers Collaborative planning, forecasting, and replenishment
(CPFR)
A customer buys a significant percentage of your spare parts for
now obsolete product lines. The customer is not interested in
upgrades to the new lines. Which would be an appropriate
strategy for dealing with this customer? Correct Answers Get
the customer to commit to buying enough spare parts right now
to cover the expected remaining life of its products.
