TEST BANK For Information Technology Project Management 9th Edition Kathy Schwalbe, Verified Chapters Page 1 of 416

TEST BANK For Information Technology Project Management 9th Edition Kathy Schwalbe, Verified Chapters Page 1 of 416 True / False 1. Until the 1980s, project management primarily focused on providing schedule and resource data to top management in the military, computer, and construction industries. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: True Feedback: Until the 1980s, project management primarily focused on providing schedule and resource data to top management in the military, computer, and construction industries. Today’s project management involves much more, and people in every industry and every country manage projects. 1 Difficulty: Easy p.2 LEARNING OBJECTIVES: INFO.SCHW.14.1 - LO: 1-1 NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Introduction KEYWORDS: Bloom's: Knowledge 2. A difference between operations and projects is that operations end when their objectives have been reached, whereas projects do not. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: False Feedback: Projects are different from operations in that they end when their objectives have been reached or the project has been terminated. 1 Difficulty: Moderate p.4 LEARNING OBJECTIVES: INFO.SCHW.14.2 - LO: 1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is a Project? KEYWORDS: Bloom's: Comprehension 3. Every project should have a well-defined objective. a. True Page 2 of 416 2 b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: True Feedback: A project has a unique purpose. Every project should have a well-defined objective. 1 Difficulty: Easy p.6 LEARNING OBJECTIVES: INFO.SCHW.14.2 - LO: 1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is a Project? KEYWORDS: Bloom's: Knowledge 4. Projects should be developed in increments. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: True Feedback: A project is developed using progressive elaboration. Projects are often defined broadly when they begin, and as time passes, the specific details of the project become clearer. Therefore, projects should be developed in increments. 1 Difficulty: Moderate p.6 LEARNING OBJECTIVES: INFO.SCHW.14.2 - LO: 1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is a Project? KEYWORDS: Bloom's: Comprehension 5. Resources in a project should be used effectively because they are limited. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: True Feedback: A project requires resources, often from various areas. Resources, however, are limited and must be used effectively to meet project and other corporate goals. 1 Difficulty: Moderate p. 7 LEARNING OBJECTIVES: INFO.SCHW.14.2 - LO: 1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is a Project? KEYWORDS: Bloom's: Comprehension Page 3 of 416 3 6. A project manager’s primary role is to provide the funding for a project. a. True b. False ANSWER: False RATIONALE: POINTS: DIFFICULTY: REFERENCES: Feedback: A project sponsor usually provides the direction and funding for a project. 1 Difficulty: Easy p.7 LEARNING OBJECTIVES: INFO.SCHW.14.2 - LO: 1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is a Project? KEYWORDS: Bloom's: Knowledge 7. One of the main reasons why project management is challenging is because of the factor of uncertainty. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: True Feedback: A project involves uncertainty. Every project is unique and thus it is sometimes difficult to define its objectives clearly, estimate how long it will take to complete, or determine how much it will cost. This uncertainty is one of the main reasons project management is so challenging. 1 Difficulty: Moderate p.7 LEARNING OBJECTIVES: INFO.SCHW.14.2 - LO: 1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is a Project? KEYWORDS: Bloom's: Comprehension 8. Questions about how a team will track schedule performance is related to a project’s scope. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: False Feedback: Project scope deals with questions such as, “What work will be done as part of the project?”, “What unique product, service, or result does the customer or sponsor expect from the project?”, or “How will the scope be verified?” 1 Difficulty: Moderate p.7 LEARNING OBJECTIVES: INFO.SCHW.14.2 - LO: 1-2 NATIONAL STANDARDS: United States - BUSPROG: Technology Page 3 of 416 4 TOPICS: KEYWORDS: What is a Project? Bloom's: Comprehension 9. In order to be realistic, a project manager should always set discrete goals instead of a range of objectives. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: False Feedback: Projects involve uncertainty and limited resources. Thus they rarely finish according to their original scope, time, and cost goals. Instead of discrete target goals, it is often more realistic to set a range of goals. 1 Difficulty: Moderate p.8 LEARNING OBJECTIVES: INFO.SCHW.14.2 - LO: 1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is a Project? KEYWORDS: Bloom's: Comprehension 10. Managing the triple constraint primarily involves making trade-offs between resources and quality. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: False Feedback: Managing the triple constraint involves making trade-offs between scope, time, and cost goals for a project. Experienced project managers know that one must decide which aspect of the triple constraint is most important. 1 Difficulty: Easy p.9 LEARNING OBJECTIVES: INFO.SCHW.14.2 - LO: 1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is a Project? KEYWORDS: Bloom's: Knowledge 11. The only responsibility of a project manager is to meet the specific scope, time, and cost goals of a project. a. True b. False ANSWER: False Page 4 of 416 5 RATIONALE: POINTS: DIFFICULTY: REFERENCES: Feedback: Project managers must strive not only to meet specific scope, time, cost, and quality goals of projects but also facilitate the entire process to meet the needs and expectations of people involved in project activities or affected by them. 1 Difficulty: Moderate p.9 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: KEYWORDS: What is Project Management? Bloom's: Comprehension 12. A project’s stakeholders includes its customers, users, and suppliers. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: True Feedback: Stakeholders are the people involved in or affected by project activities, and include the project sponsor, project team, support staff, customers, users, suppliers, and even opponents of a project. 1 Difficulty: Moderate p.10 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is Project Management? KEYWORDS: Bloom's: Comprehension 13. Opponents of a project do not belong to the category of stakeholders. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: False Feedback: Stakeholders are the people involved in or affected by project activities, and include the project sponsor, project team, support staff, customers, users, suppliers, and even opponents of a project. 1 Difficulty: Moderate p.10 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is Project Management? KEYWORDS: Bloom's: Comprehension 14. The importance of stakeholders’ needs and expectations is limited to the beginning of a project. Page 5 of 416 6 a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: False Feedback: Stakeholders’ needs and expectations are important in the beginning and throughout the life of a project. Successful project managers develop good relationships with project stakeholders to understand and meet their needs and expectations. 1 Difficulty: Moderate p.11 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: KEYWORDS: What is Project Management? Bloom's: Comprehension 15. Project procurement management primarily involves identifying stakeholder needs while managing their engagement throughout the life of the project. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: False Feedback: Project management knowledge areas describe the key competencies that project managers must develop. Project procurement management involves acquiring or procuring goods and services for a project from outside the performing organization. 1 Difficulty: Moderate p.12 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: What is Project Management? KEYWORDS: Bloom's: Comprehension 16. The primary role of project stakeholder management is to ensure that the project will satisfy the stated needs for which it was undertaken. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: False Feedback: Project management knowledge areas describe the key competencies that project managers must develop. Project stakeholder management includes identifying and analyzing stakeholder needs while managing and controlling their engagement throughout the life of the project. 1 Difficulty: Moderate Page 6 of 416 7 REFERENCES: p.12 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: KEYWORDS: What is Project Management? Bloom's: Comprehension 17. Project human resource management is concerned with making effective use of the people involved with a project. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: True Feedback: Project management knowledge areas describe the key competencies that project managers must develop. Project human resource management is concerned with making effective use of the people involved with the project. 1 Difficulty: Moderate p.12 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is Project Management? KEYWORDS: Bloom's: Comprehension 18. Stakeholder analyses, work requests, and project charters are tools used in integration management. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: True Feedback: Project selection methods, project management methodologies, stakeholder analyses, work requests, and project charters are some of the tools used in integration management. 1 Difficulty: Easy p.13 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: What is Project Management? KEYWORDS: Bloom's: Knowledge 19. Earned value management is a tool primarily used in human resource management. a. True b. False ANSWER: False Page 7 of 416 8 RATIONALE: POINTS: DIFFICULTY: REFERENCES: Feedback: Project budgets, net present value, return on investment, payback analysis, and earned value management are tools used in cost management. 1 Difficulty: Easy p.13 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: What is Project Management? KEYWORDS: Bloom's: Knowledge 20. Responsibility assignment matrices and project organizational charts are examples of tools used in procurement management. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: False Feedback: Motivation techniques, empathic listening, responsibility assignment matrices, project organizational charts, and team building exercises are tools used in human resource management. 1 Difficulty: Easy p.13 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: What is Project Management? KEYWORDS: Bloom's: Knowledge 21. Maturity models, statistical methods, and test plans are examples of tools used in quality management. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: True Feedback: Quality metrics, maturity models, statistical methods, and test plans are some of the tools used in quality management. 1 Difficulty: Easy p.13 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: What is Project Management? KEYWORDS: Bloom's: Knowledge 22. According to a 2013 CHAOS study, user involvement is the most important factor that contributes to the success of IT projects. Page 8 of 416 9 a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: False Feedback: Executive support is the most important factor, followed by user involvement. 1 Difficulty: Easy p.16 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: What is Project Management? KEYWORDS: Bloom's: Knowledge 23. Project managers work with the project sponsors to define success for particular projects. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: True Feedback: Project managers work with the project sponsors, the project team, and other stakeholders to meet project goals. They also work with sponsors to define success for particular projects. 1 Difficulty: Easy p.17 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is Project Management? KEYWORDS: Bloom's: Knowledge 24. Good project managers assume that their definition of success is the same as the sponsors. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: False Feedback: Good project managers do not assume that their definition of success is the same as the sponsors. They take the time to understand their sponsors’ expectations and then track project performance based on important success criteria. 1 Difficulty: Moderate p.17 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic Page 9 of 416 10 TOPICS: KEYWORDS: What is Project Management? Bloom's: Comprehension 25. Program managers are change agents. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: True Feedback: Program managers are responsible for more than the delivery of project results. They are change agents responsible for the success of products and processes developed by these projects. 1 Difficulty: Moderate p.18 LEARNING OBJECTIVES: INFO.SCHW.14.4 - LO: 1-4 NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Program and Project Portfolio Management KEYWORDS: Bloom's: Comprehension 26. Effective program managers recognize that managing a project is much more complex than managing a program. a. True b. False ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES: False Feedback: Effective program managers recognize that managing a program is much more complex than managing a single project. 1 Difficulty: Moderate p.18 LEARNING OBJECTIVES: INFO.SCHW.14.4 - LO: 1-4 NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Program and Project Portfolio Management KEYWORDS: Bloom's: Comprehension 27. Individual projects always address strategic goals whereas portfolio management addresses tactical goals. a. True b. False ANSWER: RATIONALE: False Feedback: Tactical goals are generally more specific and short-term than strategic goals, which emphasize long-term goals for an organizati