USPS SSA Exam 2025 UPDATE Verified Questions And Answers |
USPS SSA
Guaranteed Success!!
Study online at https://quizlet.com/_5wvsf0
1. Postal service employees operate under a man- Custody
date to protect and preserve the mail place in
its.
2. A violation of security and sanctity of the mail Failing to deliver the mail
is.
3. The first opportunity for a sales and service Deliver a first impression
associate to start the customer experience on
a positive note is too.
4. The type of communication that can enhance Non-verbal communication
or contradict messages is
5. The approach a sales and service associate GIST
(SSA) can use to engage our customers and
ensure their needs are met.
6. For a mail piece to be considered a flat-sized Flexibility test
mail pied it must pass the.
7. Why is maintaining the security and sanctity of Installs customer confidence
the mail one is the core responsibilities of the
postal service.
8. Successful sales transactions occur when the Make and informed mutual decision
sales and service associate. with the customer on products/ser-
vices.
9. What is the most positive way to impact cus- Provide excellent customer service
tomer perception of the post office.
10. The US postal service is the only delivery service Every address in the nation
that reaches
1/7
, USPS SSA
Study online at https://quizlet.com/_5wvsf0
11. An organized workstation creates a more ______ Efficient
workplace
12. How a sales and service (SSA) conducts them- Postal brand
selves on the job effect the
13. An active listening technique used to create a Clarifying
successful transaction is called.
14. One of the first things a customer notices about Personal appearance
a Sales and Service associate (SSA) is their.
15. The primary law enforcement for the United Postal inspection service
States postal service is.
16. Preferred services that usually offer the cus- Priority mail express and priority mail
tomer the best value are.
17. A customer wants to mail fewer than 5,000 Every door direct mail (EDDM)
flat-sized mail pieces to everyone in a specific
area. The SSA may offer this service
18. First class mail consists of greeting cards, state- Business documents
ments,bills and....
19. Any mailable item weighing _____ or less can be 13oz
sent First Class Mail
20. A priority Mail Express customer is entitled to a Delivered to the recipient late.
refund if the item was.
21. Regardless of weight up to 70lbs the price Oversized pricing
that applies to USPS retail ground parcels over
2/7
USPS SSA
Guaranteed Success!!
Study online at https://quizlet.com/_5wvsf0
1. Postal service employees operate under a man- Custody
date to protect and preserve the mail place in
its.
2. A violation of security and sanctity of the mail Failing to deliver the mail
is.
3. The first opportunity for a sales and service Deliver a first impression
associate to start the customer experience on
a positive note is too.
4. The type of communication that can enhance Non-verbal communication
or contradict messages is
5. The approach a sales and service associate GIST
(SSA) can use to engage our customers and
ensure their needs are met.
6. For a mail piece to be considered a flat-sized Flexibility test
mail pied it must pass the.
7. Why is maintaining the security and sanctity of Installs customer confidence
the mail one is the core responsibilities of the
postal service.
8. Successful sales transactions occur when the Make and informed mutual decision
sales and service associate. with the customer on products/ser-
vices.
9. What is the most positive way to impact cus- Provide excellent customer service
tomer perception of the post office.
10. The US postal service is the only delivery service Every address in the nation
that reaches
1/7
, USPS SSA
Study online at https://quizlet.com/_5wvsf0
11. An organized workstation creates a more ______ Efficient
workplace
12. How a sales and service (SSA) conducts them- Postal brand
selves on the job effect the
13. An active listening technique used to create a Clarifying
successful transaction is called.
14. One of the first things a customer notices about Personal appearance
a Sales and Service associate (SSA) is their.
15. The primary law enforcement for the United Postal inspection service
States postal service is.
16. Preferred services that usually offer the cus- Priority mail express and priority mail
tomer the best value are.
17. A customer wants to mail fewer than 5,000 Every door direct mail (EDDM)
flat-sized mail pieces to everyone in a specific
area. The SSA may offer this service
18. First class mail consists of greeting cards, state- Business documents
ments,bills and....
19. Any mailable item weighing _____ or less can be 13oz
sent First Class Mail
20. A priority Mail Express customer is entitled to a Delivered to the recipient late.
refund if the item was.
21. Regardless of weight up to 70lbs the price Oversized pricing
that applies to USPS retail ground parcels over
2/7
