TEST BANK FOR we we
Operations and Supply Chain Management 16th Edition By F. Robert Jacobs
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Chapter 1-22 we
Chapter 01 Test Bank Static we we we we
1. Efficiency means doing the right things to create the most value for the company.
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FALSE
Efficiency means doing something at the lowest possible cost.
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2. Effectiveness means doing the right things to create the most value for the company.
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TRUE
Effectiveness means doing the right things to create the most value for the company.
we we we we we we we we we we we we we
AACSB: weAnalyticalweThinking
Blooms: weRemembe
rw e Difficulty: we1 we
Easy
Learning weObjective:we01-
04 weEvaluatewetheweefficiencyweofwea wefirm.w e
Topic: weEfficiency, weEffectiveness,weand weVal
ue
3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management t
we we we we we we we we we we we we we we we we we we
erms, we could refer to this doctor as being efficient but not effective.
we we we we we we we we we we we we
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value
we we we we we we we we we we we we we we we we we we we
. The doctor performed the surgery without error. Because the patient died, no value was created.
we we we we we we we we we we we we we we we
AACSB: weAnalyticalweThinking
Blooms: weAnalyz
ew e Difficulty: we2 weMe
dium
Learning weObjective:we01-
04 weEvaluatewetheweefficiencyweofwea wefirm.w e
Topic: weEfficiency, weEffectiveness,weand weVal
ue
4. A worker can be efficient without being effective.
we we we we we we we
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most
we we we we we we we we we we we we we we we we we we we
value. These are different things.
we we we we
AACSB: weAnalyticalweThinkin
g w e Blooms: weUnders
tand w e Difficulty: we2 w
eMedium
1-1
Copyrightwe©2021weMcGraw-
HillweEducation.weAllwerights w ereserved.weNowereproductionweorwedistribution wewithout wethe weprior wewrittenw econsent weof weMcGraw-Hill we Education.
, Learning weObjective: we01-
04 weEvaluatewetheweefficiencyweofwea wefirm.w e
Topic: weEfficiency, weEffectiveness, weand weVal
ue
1-2
Copyrightwe©2021weMcGraw-
HillweEducation.weAllwerights w ereserved.weNowereproductionweorwedistribution wewithout wethe weprior wewrittenw econsent weof weMcGraw-Hill we Education.
,5. A process can be effective without being efficient.
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TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at
we we we we we we we we we we we we we we we we we w
the customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Bein
e we we we we we we we we we we we we we we we we we we we we we
g effective, though, means minimizing the amount of time customers need to wait in line.
we we we we we we we we we we we we we we
AACSB: weAnalyticalweThinkin
g w e Blooms: weUnders
tand w e Difficulty: we2 w
eMedium
Learning weObjective: we01-
04 weEvaluatewetheweefficiencyweofwea wefirm.w e
Topic: weEfficiency, weEffectiveness, weand weVal
ue
6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that cr
we we we we we we we we we we we we we we we we we
eate and deliver the firm's primary products and services.
we we we we we we we we
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create an
we we we we we we we we we we we we we we we we we we
d deliver the firm's primary products and services.
we we we we we we we
AACSB: weAnalyticalweThinking
Blooms: weRemembe
rw e Difficulty: we1 we
Easy
Learning weObjective: we01-01weIdentifywetheweelementsweofweoperationsweand wesupplywechainwemanagement. we(OSCM)
Topic: weWhatweIsweOperationsweand weSupplyweChainweManagement?
7. The term "value" refers to the relationship between quality and the price paid by the consumer.
we we we we we we we we we we we we we we we
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
we we we we we we we we we we we we we we we we we we we
AACSB: weAnalyticalweThinking
Blooms: weRemembe
rw e Difficulty: we1 we
Easy
Learning weObjective:we01-
04 weEvaluatewetheweefficiencyweofwea wefirm.w e
Topic: weEfficiency, weEffectiveness,weand weVal
ue
8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict
we we we we we we we we we we we we we we we we we w
between the two goals.
e we we we
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
we we we we we we we we we we we we we we
AACSB: weAnalyticalweThinking
Blooms: weAnalyz
ew e Difficulty: we1 w
eEasy
Learning weObjective:we01-
04 weEvaluatewetheweefficiencyweofwea wefirm.w e
Topic: weEfficiency, weEffectiveness, weand weVal
ue
1-3
Copyrightwe©2021weMcGraw-
HillweEducation.weAllwerights w ereserved.weNowereproductionweorwedistribution wewithout wethe weprior wewrittenw econsent weof weMcGraw-Hill we Education.
, 9. Central to the concept of operations strategy are the notions of operations focus and trade-offs.
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TRUE
Central to this thinking was the notion of factory focus and manufacturing trade-
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offs. Because a factory cannot excel on all performance measures, its management must devise a focused strategy, to perfor
we we we we we we we we we we we we we we we we we we
m a limited set of tasks extremely well. This requires trade-offs.
we we we we we we we we we we
AACSB: weAnalyticalweThinking
Blooms: weRemembe
rw e Difficulty: we1 we
Easy
Learning weObjective: we01-03weRecognizewethewemajorweconceptswethatwedefinewetheweoperationsweand wesupplywechain wemanagementwefield.
Topic: weHistoricalweDevelopmentweofweOperationsweand weSupplyweChain weManagement
10. OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service.
we we we we we we we we we we we we we we we we we we we
FALSE
OSCM is concerned with the management of the entire system that produces a good or delivers a service.
we we we we we we we we we we we we we we we we we
AACSB: weAnalyticalweThinking
Blooms: weRemembe
rw e Difficulty: we1 we
Easy
Learning weObjective: we01-01weIdentifywetheweelementsweofweoperationsweand wesupplywechain wemanagementwe(OSCM).
Topic: weWhatweIsweOperationsweand weSupplyweChainweManagement?
11. OSCM is a functional field of business with clear line management responsibilities.
we we we we we we we we we we we
TRUE
OSCM is a functional field of business with clear line management responsibilities.
we we we we we we we we we we we
AACSB: weAnalyticalweThinking
Blooms: weRemembe
rw e Difficulty: we1 we
Easy
Learning weObjective: we01-02weKnowwethewepotentialwecareerweopportunitiesweinweoperationsweand wesupplywechain wemanagement.
Topic: weWhatweIsweOperationsweand weSupplyweChainweManagement?
12. The supply network can be thought of as a pipeline through which cash, material, and information flow.
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FALSE
Think of the supply network as a pipeline through which material and information flow.
we we we we we we we we we we we we we
AACSB: weAnalyticalweThinkin
g w e Blooms: weUnders
tand w e Difficulty:we1w
eEasy
Learning weObjective: we01-01weIdentifywetheweelementsweofweoperationsweand wesupplywechain wemanagementwe(OSCM).
Topic: weWhatweIsweOperationsweand weSupplyweChainweManagement?
13. Supply networks cannot be constructed for every product or service.
we we we we we we we we we
FALSE
Networks such as this can be constructed for any product or service.
we we we we we we we we we we we
AACSB: weAnalyticalweThinkin
g w e Blooms: weUnders
1-4
Copyrightwe©2021weMcGraw-
HillweEducation.weAllwerights w ereserved.weNowereproductionweorwedistribution wewithout wethe weprior wewrittenw econsent weof weMcGraw-Hill we Education.
Operations and Supply Chain Management 16th Edition By F. Robert Jacobs
we we we we we we we we we we
Chapter 1-22 we
Chapter 01 Test Bank Static we we we we
1. Efficiency means doing the right things to create the most value for the company.
we we we we we we we we we we we we we
FALSE
Efficiency means doing something at the lowest possible cost.
we we we we we we we we
2. Effectiveness means doing the right things to create the most value for the company.
we we we we we we we we we we we we we
TRUE
Effectiveness means doing the right things to create the most value for the company.
we we we we we we we we we we we we we
AACSB: weAnalyticalweThinking
Blooms: weRemembe
rw e Difficulty: we1 we
Easy
Learning weObjective:we01-
04 weEvaluatewetheweefficiencyweofwea wefirm.w e
Topic: weEfficiency, weEffectiveness,weand weVal
ue
3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management t
we we we we we we we we we we we we we we we we we we
erms, we could refer to this doctor as being efficient but not effective.
we we we we we we we we we we we we
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value
we we we we we we we we we we we we we we we we we we we
. The doctor performed the surgery without error. Because the patient died, no value was created.
we we we we we we we we we we we we we we we
AACSB: weAnalyticalweThinking
Blooms: weAnalyz
ew e Difficulty: we2 weMe
dium
Learning weObjective:we01-
04 weEvaluatewetheweefficiencyweofwea wefirm.w e
Topic: weEfficiency, weEffectiveness,weand weVal
ue
4. A worker can be efficient without being effective.
we we we we we we we
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most
we we we we we we we we we we we we we we we we we we we
value. These are different things.
we we we we
AACSB: weAnalyticalweThinkin
g w e Blooms: weUnders
tand w e Difficulty: we2 w
eMedium
1-1
Copyrightwe©2021weMcGraw-
HillweEducation.weAllwerights w ereserved.weNowereproductionweorwedistribution wewithout wethe weprior wewrittenw econsent weof weMcGraw-Hill we Education.
, Learning weObjective: we01-
04 weEvaluatewetheweefficiencyweofwea wefirm.w e
Topic: weEfficiency, weEffectiveness, weand weVal
ue
1-2
Copyrightwe©2021weMcGraw-
HillweEducation.weAllwerights w ereserved.weNowereproductionweorwedistribution wewithout wethe weprior wewrittenw econsent weof weMcGraw-Hill we Education.
,5. A process can be effective without being efficient.
we we we we we we we
TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at
we we we we we we we we we we we we we we we we we w
the customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Bein
e we we we we we we we we we we we we we we we we we we we we we
g effective, though, means minimizing the amount of time customers need to wait in line.
we we we we we we we we we we we we we we
AACSB: weAnalyticalweThinkin
g w e Blooms: weUnders
tand w e Difficulty: we2 w
eMedium
Learning weObjective: we01-
04 weEvaluatewetheweefficiencyweofwea wefirm.w e
Topic: weEfficiency, weEffectiveness, weand weVal
ue
6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that cr
we we we we we we we we we we we we we we we we we
eate and deliver the firm's primary products and services.
we we we we we we we we
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create an
we we we we we we we we we we we we we we we we we we
d deliver the firm's primary products and services.
we we we we we we we
AACSB: weAnalyticalweThinking
Blooms: weRemembe
rw e Difficulty: we1 we
Easy
Learning weObjective: we01-01weIdentifywetheweelementsweofweoperationsweand wesupplywechainwemanagement. we(OSCM)
Topic: weWhatweIsweOperationsweand weSupplyweChainweManagement?
7. The term "value" refers to the relationship between quality and the price paid by the consumer.
we we we we we we we we we we we we we we we
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
we we we we we we we we we we we we we we we we we we we
AACSB: weAnalyticalweThinking
Blooms: weRemembe
rw e Difficulty: we1 we
Easy
Learning weObjective:we01-
04 weEvaluatewetheweefficiencyweofwea wefirm.w e
Topic: weEfficiency, weEffectiveness,weand weVal
ue
8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict
we we we we we we we we we we we we we we we we we w
between the two goals.
e we we we
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
we we we we we we we we we we we we we we
AACSB: weAnalyticalweThinking
Blooms: weAnalyz
ew e Difficulty: we1 w
eEasy
Learning weObjective:we01-
04 weEvaluatewetheweefficiencyweofwea wefirm.w e
Topic: weEfficiency, weEffectiveness, weand weVal
ue
1-3
Copyrightwe©2021weMcGraw-
HillweEducation.weAllwerights w ereserved.weNowereproductionweorwedistribution wewithout wethe weprior wewrittenw econsent weof weMcGraw-Hill we Education.
, 9. Central to the concept of operations strategy are the notions of operations focus and trade-offs.
we we we we we we we we we we we we we we
TRUE
Central to this thinking was the notion of factory focus and manufacturing trade-
we we we we we we we we we we we we
offs. Because a factory cannot excel on all performance measures, its management must devise a focused strategy, to perfor
we we we we we we we we we we we we we we we we we we
m a limited set of tasks extremely well. This requires trade-offs.
we we we we we we we we we we
AACSB: weAnalyticalweThinking
Blooms: weRemembe
rw e Difficulty: we1 we
Easy
Learning weObjective: we01-03weRecognizewethewemajorweconceptswethatwedefinewetheweoperationsweand wesupplywechain wemanagementwefield.
Topic: weHistoricalweDevelopmentweofweOperationsweand weSupplyweChain weManagement
10. OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service.
we we we we we we we we we we we we we we we we we we we
FALSE
OSCM is concerned with the management of the entire system that produces a good or delivers a service.
we we we we we we we we we we we we we we we we we
AACSB: weAnalyticalweThinking
Blooms: weRemembe
rw e Difficulty: we1 we
Easy
Learning weObjective: we01-01weIdentifywetheweelementsweofweoperationsweand wesupplywechain wemanagementwe(OSCM).
Topic: weWhatweIsweOperationsweand weSupplyweChainweManagement?
11. OSCM is a functional field of business with clear line management responsibilities.
we we we we we we we we we we we
TRUE
OSCM is a functional field of business with clear line management responsibilities.
we we we we we we we we we we we
AACSB: weAnalyticalweThinking
Blooms: weRemembe
rw e Difficulty: we1 we
Easy
Learning weObjective: we01-02weKnowwethewepotentialwecareerweopportunitiesweinweoperationsweand wesupplywechain wemanagement.
Topic: weWhatweIsweOperationsweand weSupplyweChainweManagement?
12. The supply network can be thought of as a pipeline through which cash, material, and information flow.
we we we we we we we we we we we we we we we we
FALSE
Think of the supply network as a pipeline through which material and information flow.
we we we we we we we we we we we we we
AACSB: weAnalyticalweThinkin
g w e Blooms: weUnders
tand w e Difficulty:we1w
eEasy
Learning weObjective: we01-01weIdentifywetheweelementsweofweoperationsweand wesupplywechain wemanagementwe(OSCM).
Topic: weWhatweIsweOperationsweand weSupplyweChainweManagement?
13. Supply networks cannot be constructed for every product or service.
we we we we we we we we we
FALSE
Networks such as this can be constructed for any product or service.
we we we we we we we we we we we
AACSB: weAnalyticalweThinkin
g w e Blooms: weUnders
1-4
Copyrightwe©2021weMcGraw-
HillweEducation.weAllwerights w ereserved.weNowereproductionweorwedistribution wewithout wethe weprior wewrittenw econsent weof weMcGraw-Hill we Education.
