COPE Health Scholars Study Guide
Overview UPDATED ACTUAL Exam
Questions and CORRECT Answers
TKO - CORRECT ANSWER - to keep just enough flow through IV to keep vein open
BM - CORRECT ANSWER - bowel movement
NPO - CORRECT ANSWER - nothing by mouth; must withhold all oral food and liquid from
patient
HIPAA - CORRECT ANSWER - established to protect the privacy and security of health
information and provide individuals with certain rights to their health info
PHI - CORRECT ANSWER - includes info about a person's physical health, mental health,
provided care, and payment for that care
PPE - CORRECT ANSWER - equipment used to reduce exposure to, and protect against,
infections
HCAHPS - CORRECT ANSWER - patient experience survey, determines 25% of value-
based incentive payments back to hospitals to reward quality
TJC - CORRECT ANSWER - accredits and certifies over 21000 healthcare organizations and
programs
OSHA - CORRECT ANSWER - creates and regulates standards for practices within the
workplace
, POLST - CORRECT ANSWER - an approach to end-of-life planning based on conversations
had between patients, loved ones, and healthcare providers
Rotation - CORRECT ANSWER - may be done >48 hours in advance
Excused Missed Shift - CORRECT ANSWER - when scholar emails DC and/or uses CORE
to drop the shift w/i 48 hours of the shift
Unexcused Missed Shift - CORRECT ANSWER - when scholar fails to email DC and/or use
CORE w/i 48 hours of the shift
Training - CORRECT ANSWER - Types of program hours
Floor - CORRECT ANSWER - Types of program hours
Meeting - CORRECT ANSWER - Types of program hours
Recruitment, Projects - CORRECT ANSWER - Types of program hours
Records Compliance - CORRECT ANSWER - 2 years
Administrative Overview - CORRECT ANSWER - 1 year
Patient Satisfaction and Service Excellence - CORRECT ANSWER - List the 11 HCAHPS
Measures
AIDET - CORRECT ANSWER - For Service Excellence
Overview UPDATED ACTUAL Exam
Questions and CORRECT Answers
TKO - CORRECT ANSWER - to keep just enough flow through IV to keep vein open
BM - CORRECT ANSWER - bowel movement
NPO - CORRECT ANSWER - nothing by mouth; must withhold all oral food and liquid from
patient
HIPAA - CORRECT ANSWER - established to protect the privacy and security of health
information and provide individuals with certain rights to their health info
PHI - CORRECT ANSWER - includes info about a person's physical health, mental health,
provided care, and payment for that care
PPE - CORRECT ANSWER - equipment used to reduce exposure to, and protect against,
infections
HCAHPS - CORRECT ANSWER - patient experience survey, determines 25% of value-
based incentive payments back to hospitals to reward quality
TJC - CORRECT ANSWER - accredits and certifies over 21000 healthcare organizations and
programs
OSHA - CORRECT ANSWER - creates and regulates standards for practices within the
workplace
, POLST - CORRECT ANSWER - an approach to end-of-life planning based on conversations
had between patients, loved ones, and healthcare providers
Rotation - CORRECT ANSWER - may be done >48 hours in advance
Excused Missed Shift - CORRECT ANSWER - when scholar emails DC and/or uses CORE
to drop the shift w/i 48 hours of the shift
Unexcused Missed Shift - CORRECT ANSWER - when scholar fails to email DC and/or use
CORE w/i 48 hours of the shift
Training - CORRECT ANSWER - Types of program hours
Floor - CORRECT ANSWER - Types of program hours
Meeting - CORRECT ANSWER - Types of program hours
Recruitment, Projects - CORRECT ANSWER - Types of program hours
Records Compliance - CORRECT ANSWER - 2 years
Administrative Overview - CORRECT ANSWER - 1 year
Patient Satisfaction and Service Excellence - CORRECT ANSWER - List the 11 HCAHPS
Measures
AIDET - CORRECT ANSWER - For Service Excellence
