FUNDAMENTALS OF NURSING - EXAM
#1 QUESTIONS WITH CORRECT
ANSWERS
What are forms of Nonverbal Communication? - ANSWER-Personal Appearance
Posture and gait
Facial Expression
Eye Contact
Gestures
Sounds - sighs, moans, groans...
Territoriality & Space
What are the four phases of the Helping (Nurse-Patient) Relationship? - ANSWER-
Pre-interaction
Orientation
Working
Termination
Describe the PRE-INTERACTION phase of the Helping Relationship. - ANSWER-
This takes place before meeting the patient:
- Review available data, history
- Talk to other caregivers who have info about patient
- Anticipate health concerns or issues that arise
- Identify a location or setting that fosters comfortable, private interaction
- Plan enough time for initial interaction
Describe the ORIENTATION phase of the Helping Relationship. - ANSWER-When
nurse and patient first meet and get to know one another:
- Set the tone for the relationship by adopting a warm, empathetic, caring manner
- Recognize relationship is tentative
- Expect patient to test your competence and commitment
- Closely observe
- Begin to make inference and form judgements about messages and behaviors
- ASSESS PATIENT HEALTH STATUS
Describe the WORKING phase of the Helping Relationship. - ANSWER-When nurse
and patient work together to solve problems and accomplish goals. TEACHING
occurs.
- Encourage pt. to express feelings about health
- encourage pt. w/ self exploration
- Provide information
,- Help pt. set goals
- Take action to meet said goals
- Use therapeutic comm
- Use appropriate self-disclosure & confrontation
Describe the TERMINATION phase of the Helping Relationship. - ANSWER-Ending
of the relationship
- Remind pt. that termination is near
- Evaluate goal achievement with pt.
- Reminisce about relationship with pt.
- Separate from the pt. by relinquishing responsibility for care
- Achieve a smooth transition for pt. to other caregivers
Acronym used for successful communication in the workplace to promote teamwork
and safety. - ANSWER-S - situation
B - background
A - assessment
R - Recommendation
Characteristics of communication within Caring/Working Relationships: - ANSWER-
Professionalism - appearance, demeanor, behavior
Courtesy - hello, good-bye, knock on doors, please, thank you...
Use of Names - Always introduce yourself
Confidentiality - HIPPA
Trust - always honest!
Acceptance & Respect - Non-judgmental attitudes
Availability - "Anything else I can get you?
Socializing - don't socialize with pt. and don't socialize with colleagues where pt's
can hear
What is therapeutic communication techniques? - ANSWER-Specific responses that
encourage the expression of feeling and ideas and convey acceptance and respect.
Define the therapeutic communication technique of:
Active Listening - ANSWER-Being attentive to what patient is saying both verbally
and nonverbally.
** Use SOLER to facilitate attentive listening
Define acronym SOLER - ANSWER-S - Sit facing the patient
O - Open posture
, L - Lean toward the patient
E - Establish & maintain eye contact
R - Relax
Define the therapeutic communication technique of:
Sharing Observations - ANSWER-Observations/perceptions can help start a
conversation, but need to be careful not to anger patient or make assumptions.
Define the therapeutic communication technique of:
Sharing Humor - ANSWER-Important but often underused resource in nursing
interactions. It is a coping strategy that adds perspective and helps adjust to stress.
Define the therapeutic communication technique of:
Using Silence - ANSWER-Allow patient to break the silence, particularly when
he/she has initiated it.
Particularly useful when people are confronted with decisions that require thought.
Define the therapeutic communication technique of:
Providing Information - ANSWER-To help patient understand, but do not preach
Define the therapeutic communication technique of:
Clarifying - ANSWER-Check that understanding is accurate
Restate an unclear message
Rephrase to clarify
Define the therapeutic communication technique of:
Focusing - ANSWER-Centers on key elements of concepts of message
Helpful when patient is vague or rambles
Define the therapeutic communication technique of:
Restating - ANSWER-or Paraphrasing
this sends feedback that lets the patient know nurse is actively involved
Define the therapeutic communication technique of:
Open-ended Questions - ANSWER-Asking relevant questions allows patient to fully
respond
Define the therapeutic communication technique of:
Reflection - ANSWER-Summarizing a concise review of key aspects of interaction.
Especially helpful in termination phase
Define SENDER in communication - ANSWER-The person who encodes and
delivers the message.
#1 QUESTIONS WITH CORRECT
ANSWERS
What are forms of Nonverbal Communication? - ANSWER-Personal Appearance
Posture and gait
Facial Expression
Eye Contact
Gestures
Sounds - sighs, moans, groans...
Territoriality & Space
What are the four phases of the Helping (Nurse-Patient) Relationship? - ANSWER-
Pre-interaction
Orientation
Working
Termination
Describe the PRE-INTERACTION phase of the Helping Relationship. - ANSWER-
This takes place before meeting the patient:
- Review available data, history
- Talk to other caregivers who have info about patient
- Anticipate health concerns or issues that arise
- Identify a location or setting that fosters comfortable, private interaction
- Plan enough time for initial interaction
Describe the ORIENTATION phase of the Helping Relationship. - ANSWER-When
nurse and patient first meet and get to know one another:
- Set the tone for the relationship by adopting a warm, empathetic, caring manner
- Recognize relationship is tentative
- Expect patient to test your competence and commitment
- Closely observe
- Begin to make inference and form judgements about messages and behaviors
- ASSESS PATIENT HEALTH STATUS
Describe the WORKING phase of the Helping Relationship. - ANSWER-When nurse
and patient work together to solve problems and accomplish goals. TEACHING
occurs.
- Encourage pt. to express feelings about health
- encourage pt. w/ self exploration
- Provide information
,- Help pt. set goals
- Take action to meet said goals
- Use therapeutic comm
- Use appropriate self-disclosure & confrontation
Describe the TERMINATION phase of the Helping Relationship. - ANSWER-Ending
of the relationship
- Remind pt. that termination is near
- Evaluate goal achievement with pt.
- Reminisce about relationship with pt.
- Separate from the pt. by relinquishing responsibility for care
- Achieve a smooth transition for pt. to other caregivers
Acronym used for successful communication in the workplace to promote teamwork
and safety. - ANSWER-S - situation
B - background
A - assessment
R - Recommendation
Characteristics of communication within Caring/Working Relationships: - ANSWER-
Professionalism - appearance, demeanor, behavior
Courtesy - hello, good-bye, knock on doors, please, thank you...
Use of Names - Always introduce yourself
Confidentiality - HIPPA
Trust - always honest!
Acceptance & Respect - Non-judgmental attitudes
Availability - "Anything else I can get you?
Socializing - don't socialize with pt. and don't socialize with colleagues where pt's
can hear
What is therapeutic communication techniques? - ANSWER-Specific responses that
encourage the expression of feeling and ideas and convey acceptance and respect.
Define the therapeutic communication technique of:
Active Listening - ANSWER-Being attentive to what patient is saying both verbally
and nonverbally.
** Use SOLER to facilitate attentive listening
Define acronym SOLER - ANSWER-S - Sit facing the patient
O - Open posture
, L - Lean toward the patient
E - Establish & maintain eye contact
R - Relax
Define the therapeutic communication technique of:
Sharing Observations - ANSWER-Observations/perceptions can help start a
conversation, but need to be careful not to anger patient or make assumptions.
Define the therapeutic communication technique of:
Sharing Humor - ANSWER-Important but often underused resource in nursing
interactions. It is a coping strategy that adds perspective and helps adjust to stress.
Define the therapeutic communication technique of:
Using Silence - ANSWER-Allow patient to break the silence, particularly when
he/she has initiated it.
Particularly useful when people are confronted with decisions that require thought.
Define the therapeutic communication technique of:
Providing Information - ANSWER-To help patient understand, but do not preach
Define the therapeutic communication technique of:
Clarifying - ANSWER-Check that understanding is accurate
Restate an unclear message
Rephrase to clarify
Define the therapeutic communication technique of:
Focusing - ANSWER-Centers on key elements of concepts of message
Helpful when patient is vague or rambles
Define the therapeutic communication technique of:
Restating - ANSWER-or Paraphrasing
this sends feedback that lets the patient know nurse is actively involved
Define the therapeutic communication technique of:
Open-ended Questions - ANSWER-Asking relevant questions allows patient to fully
respond
Define the therapeutic communication technique of:
Reflection - ANSWER-Summarizing a concise review of key aspects of interaction.
Especially helpful in termination phase
Define SENDER in communication - ANSWER-The person who encodes and
delivers the message.
