AVIXA CTS Sample Questions with accurate answers
Ans✓✓✓ __ is the process of examining methods, techniques, and
principles from peer organizations and facilities. Schematic Design
Punching a system Benchmarking Schematic Design
Ans✓✓✓ A client indicates that they are experiencing video dropouts
in a room. Which of the following is the BEST item for a technician to
use when evaluating the system? Spot photometer SPL meter Tone
generator Test pattern generator/ HDCP generator
Ans✓✓✓ A client needs to add videoconferencing functionality for
high-level, private meetings. Which of following planned space types
should you advise be ruled out? Divisible room Boardroom Conference
room Classroom
Ans✓✓✓ A client requires a front projection system. What drawings
should be requested from the client to select the appropriate lens?
reflected ceiling plans and elevations building section and millwork
details floor plans and wall details structural and electrical plans
Ans✓✓✓ A client requires a new boardroom. The sales person and
engineer are sent to the premises to survey the facility and discuss the
opportunity with the client. This process is best described as a ____ Cost
Analysis Functional Analysis Needs Analysis Control Analysis
Ans✓✓✓ A component fails in the first month after an install. What is
the BEST mechanism for the client to have it replaced? Manufacturers
,warranty System Warranty Service Agreement Purchase a new
component
Ans✓✓✓ A customer indicates that they would like to purchase an
additional warranty of service from the integrator that covers an
extension of the manufacturers' warranties, service visits and preplanned
schedule of preventative maintenance visits. What is the customer
describing? Extended manufacturer's warranty. A service agreement. A
system warranty. A preventative maintenance plan.
Ans✓✓✓ A customer is reporting that a wireless handheld microphone
is not working in a space. You've tested the microphone (including
transmitter), the channel input on the mixer and all associated
connections and the mic still does not work. What is the next logical step
in troubleshooting? Swap the microphone receiver with another known
working unit, making sure the frequency/channel matches. Specify a
new replacement wireless microphone system for the user as the current
system is not operational. Specify a new mixer for the user as the current
system is not operational. Tell the user they'll need to engage the
manufacturer for any further troubleshooting and RMA process as that's
out of your scope.
Ans✓✓✓ A customer reports that they can't log into the web controls
of an AV device. What is the FIRST thing that you should do? Send a
technician onsite to upgrade the device's firmware Tell the customer to
engage their corporate IT department Try PINGing the device Request
an RMA for a defective device
, Ans✓✓✓ A customer reports that, after a water leak in their conference
room, the projector won't turn on. What should the service technician do
FIRST? Replace the projector Replace the projector lamp Update the
firmware on the control system Inspect each system component for
water damage
Ans✓✓✓ A junior level technician observes a senior level technician
occasionally taking a pen like device out of her shirt pocket and laying it
along other cables in the area of where they are working. What might the
senior technician be doing? Recording modulated signals for further
evaluation after work is completed Using a non-contact voltage detector
to verify AC high voltage is not present Making invisible cable markers
so she knows what's already been worked on Charging her USB backup
battery using induction charging technology
Ans✓✓✓ After a new multi-room AV integration project, an owner
should expect what of following in the "close out" documentation
package? Request for information form for proposed equipment
substitution needed to replace originally specified Change order
approval request form for all substituted pieces of equipment As built
drawings that include final specifics (makes/model/etc.) of all equipment
installed Notes from all on-site construction coordination meetings
Ans✓✓✓ After emergency support request to a room the AV
technician quickly determines a complete failure in the video portion of
the presentation system. To minimize impact on the event, which should
they do next? Go to the store room to look for replacement gear that they
think is the problem Advise the presenter/event coordinator need to
continue audio only and offer to setup a backup video system Start
Ans✓✓✓ __ is the process of examining methods, techniques, and
principles from peer organizations and facilities. Schematic Design
Punching a system Benchmarking Schematic Design
Ans✓✓✓ A client indicates that they are experiencing video dropouts
in a room. Which of the following is the BEST item for a technician to
use when evaluating the system? Spot photometer SPL meter Tone
generator Test pattern generator/ HDCP generator
Ans✓✓✓ A client needs to add videoconferencing functionality for
high-level, private meetings. Which of following planned space types
should you advise be ruled out? Divisible room Boardroom Conference
room Classroom
Ans✓✓✓ A client requires a front projection system. What drawings
should be requested from the client to select the appropriate lens?
reflected ceiling plans and elevations building section and millwork
details floor plans and wall details structural and electrical plans
Ans✓✓✓ A client requires a new boardroom. The sales person and
engineer are sent to the premises to survey the facility and discuss the
opportunity with the client. This process is best described as a ____ Cost
Analysis Functional Analysis Needs Analysis Control Analysis
Ans✓✓✓ A component fails in the first month after an install. What is
the BEST mechanism for the client to have it replaced? Manufacturers
,warranty System Warranty Service Agreement Purchase a new
component
Ans✓✓✓ A customer indicates that they would like to purchase an
additional warranty of service from the integrator that covers an
extension of the manufacturers' warranties, service visits and preplanned
schedule of preventative maintenance visits. What is the customer
describing? Extended manufacturer's warranty. A service agreement. A
system warranty. A preventative maintenance plan.
Ans✓✓✓ A customer is reporting that a wireless handheld microphone
is not working in a space. You've tested the microphone (including
transmitter), the channel input on the mixer and all associated
connections and the mic still does not work. What is the next logical step
in troubleshooting? Swap the microphone receiver with another known
working unit, making sure the frequency/channel matches. Specify a
new replacement wireless microphone system for the user as the current
system is not operational. Specify a new mixer for the user as the current
system is not operational. Tell the user they'll need to engage the
manufacturer for any further troubleshooting and RMA process as that's
out of your scope.
Ans✓✓✓ A customer reports that they can't log into the web controls
of an AV device. What is the FIRST thing that you should do? Send a
technician onsite to upgrade the device's firmware Tell the customer to
engage their corporate IT department Try PINGing the device Request
an RMA for a defective device
, Ans✓✓✓ A customer reports that, after a water leak in their conference
room, the projector won't turn on. What should the service technician do
FIRST? Replace the projector Replace the projector lamp Update the
firmware on the control system Inspect each system component for
water damage
Ans✓✓✓ A junior level technician observes a senior level technician
occasionally taking a pen like device out of her shirt pocket and laying it
along other cables in the area of where they are working. What might the
senior technician be doing? Recording modulated signals for further
evaluation after work is completed Using a non-contact voltage detector
to verify AC high voltage is not present Making invisible cable markers
so she knows what's already been worked on Charging her USB backup
battery using induction charging technology
Ans✓✓✓ After a new multi-room AV integration project, an owner
should expect what of following in the "close out" documentation
package? Request for information form for proposed equipment
substitution needed to replace originally specified Change order
approval request form for all substituted pieces of equipment As built
drawings that include final specifics (makes/model/etc.) of all equipment
installed Notes from all on-site construction coordination meetings
Ans✓✓✓ After emergency support request to a room the AV
technician quickly determines a complete failure in the video portion of
the presentation system. To minimize impact on the event, which should
they do next? Go to the store room to look for replacement gear that they
think is the problem Advise the presenter/event coordinator need to
continue audio only and offer to setup a backup video system Start
