Ace Your CVS Training: Verified Q&A with KPI and Target Breakdown| 2025 UPDATES.
About This Guide:
This study set is designed for CVS team members and trainees preparing for performance evaluations,
training modules, or internal assessments. It covers key metrics like MyCustomer scores, KPM,
Community Responsibility, TIL/DOS, and more — with verified questions, correct benchmarks, and
clear explanations to help you hit your targets and succeed in your role.
% and target : community responsibility - ✔✔-10% and 99-100
% and target : KPM - ✔✔-20% and 92-100
% and target : my costomer - ✔✔-20% and 88
% and target : satisfied with time to fill Rx - ✔✔-10% and 87
% and target : TIL and DOS> TIL - ✔✔-10% and >20% below target/<14
% and target Acknowledge immediately - ✔✔-20%^^ and 95
% and target Address by name - ✔✔-10% and 79
% and target Courteous /professional - ✔✔-20%^^ and 86
% and target of in stock - ✔✔-20% and 95
% and target Satisfied with drive thru wait time - ✔✔-10% and 77
% and target Satisfied with time to fill Rx - ✔✔-20% and 85
, % and target scripts to budget - ✔✔-20% and >4%
% and target: MCP - ✔✔-10% and >5%
Caculate patient contact accuracy - ✔✔-= number of patients sucessfully contacted/ all attempt reaches
Calculate prescriber follow-up - ✔✔-= # of phone calls made to prescriber before promise time/ total
number of calls
Calculate prescriber voicemail retrival rate - ✔✔-= number of voicemails within 15 mins/ total number of
voicemails
calculation for properly set waiter expectation - ✔✔-= # of waiters <15 mins/ total # of waiters
Calculation for ready when promised - ✔✔-= # of prescriptions verified by promise time/total number of
prescriptions filled
Challenge threshold - ✔✔-<75%
Excellent Treshold - ✔✔->88%
Excellent/chanllenge threshold is based on what metric? - ✔✔-YTD mycostumer
How can action by triage time be improved? - ✔✔-1. Optimizing wecare workflow
2. Everyone knowing their primary and secondary tasks
3. Sending someone to help drop off
4. using the "N" key to select the next high priority item
5. Drive-thru queue types in prescriptions in between cars
How do you improve ready when promised? - ✔✔-1. Optimize wecare flowchart
About This Guide:
This study set is designed for CVS team members and trainees preparing for performance evaluations,
training modules, or internal assessments. It covers key metrics like MyCustomer scores, KPM,
Community Responsibility, TIL/DOS, and more — with verified questions, correct benchmarks, and
clear explanations to help you hit your targets and succeed in your role.
% and target : community responsibility - ✔✔-10% and 99-100
% and target : KPM - ✔✔-20% and 92-100
% and target : my costomer - ✔✔-20% and 88
% and target : satisfied with time to fill Rx - ✔✔-10% and 87
% and target : TIL and DOS> TIL - ✔✔-10% and >20% below target/<14
% and target Acknowledge immediately - ✔✔-20%^^ and 95
% and target Address by name - ✔✔-10% and 79
% and target Courteous /professional - ✔✔-20%^^ and 86
% and target of in stock - ✔✔-20% and 95
% and target Satisfied with drive thru wait time - ✔✔-10% and 77
% and target Satisfied with time to fill Rx - ✔✔-20% and 85
, % and target scripts to budget - ✔✔-20% and >4%
% and target: MCP - ✔✔-10% and >5%
Caculate patient contact accuracy - ✔✔-= number of patients sucessfully contacted/ all attempt reaches
Calculate prescriber follow-up - ✔✔-= # of phone calls made to prescriber before promise time/ total
number of calls
Calculate prescriber voicemail retrival rate - ✔✔-= number of voicemails within 15 mins/ total number of
voicemails
calculation for properly set waiter expectation - ✔✔-= # of waiters <15 mins/ total # of waiters
Calculation for ready when promised - ✔✔-= # of prescriptions verified by promise time/total number of
prescriptions filled
Challenge threshold - ✔✔-<75%
Excellent Treshold - ✔✔->88%
Excellent/chanllenge threshold is based on what metric? - ✔✔-YTD mycostumer
How can action by triage time be improved? - ✔✔-1. Optimizing wecare workflow
2. Everyone knowing their primary and secondary tasks
3. Sending someone to help drop off
4. using the "N" key to select the next high priority item
5. Drive-thru queue types in prescriptions in between cars
How do you improve ready when promised? - ✔✔-1. Optimize wecare flowchart
