Page |1
Therapeutic Communication for
healthcare Questions and Correct
Answers/ Latest Update / Already Graded
Therapeutic communication involves both ______________ and
___________________ skills.
Ans: professional, technical
What does it mean to be a servant in the health care profession?
Ans: Servant does not imply slave, but you must genuinely
enjoy serving the needs of others.
What is the Sender?
Ans: the one who creates or encodes
What is the Message?
Ans: content to be communicated
What is the Transmission?
Ans: the message is actually sent
All rights reserved © 2025/ 2026 |
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What is the Receiver?
Ans: The person who decodes
What is the Feedback?
Ans: verify their perception of the message.
What are the five C's?
Ans: complete, clear, concise, cohesive, and courteous
What does complete message mean?
Ans: with all the necessary information given
What does it mean by a clear message?
Ans: must be presented in terms understand to both parties.
What does a concise message mean?
Ans: one that does not include unnecessary information.
What does cohesive message mean?
All rights reserved © 2025/ 2026 |
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Ans: logical and in order
What does courteous message mean?
Ans: if it is to be theraputic
What percentage of the message is actually communicated in what is
said?
Ans: 7%
What is clustering?
Ans: The grouping of gestures, facial expressions, and postures
into nonverbal statements.
What is the protocol on touching patients?
Ans: Most clients will understand and accept the touching
behavior as it is related to the medical setting. But some are
not comfortable.
What does touching mean in communication?
Ans: often known as a synonymous with reassurance,
understanding and caring.
All rights reserved © 2025/ 2026 |
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What is personal space?
Ans: the distance at which individuals are comfortable with
others.
What is listening in communication?
Ans: often identified as the passive aspect of communication.
however, if done well, listening is very active.
What are some ways to communicate with doctors and other health
care professionals?
Ans: Emails, fax messaging, teleconferencing, satellite video,
social media, even blogs.
What is the key thing that every group of team employees need?
Ans: Trust
What are genetic factors?
Ans: inherited traits, such as height, body structure , and skin
color, are defined and established by the genes passed on
during fertilization.
All rights reserved © 2025/ 2026 |
Therapeutic Communication for
healthcare Questions and Correct
Answers/ Latest Update / Already Graded
Therapeutic communication involves both ______________ and
___________________ skills.
Ans: professional, technical
What does it mean to be a servant in the health care profession?
Ans: Servant does not imply slave, but you must genuinely
enjoy serving the needs of others.
What is the Sender?
Ans: the one who creates or encodes
What is the Message?
Ans: content to be communicated
What is the Transmission?
Ans: the message is actually sent
All rights reserved © 2025/ 2026 |
, Page |2
What is the Receiver?
Ans: The person who decodes
What is the Feedback?
Ans: verify their perception of the message.
What are the five C's?
Ans: complete, clear, concise, cohesive, and courteous
What does complete message mean?
Ans: with all the necessary information given
What does it mean by a clear message?
Ans: must be presented in terms understand to both parties.
What does a concise message mean?
Ans: one that does not include unnecessary information.
What does cohesive message mean?
All rights reserved © 2025/ 2026 |
, Page |3
Ans: logical and in order
What does courteous message mean?
Ans: if it is to be theraputic
What percentage of the message is actually communicated in what is
said?
Ans: 7%
What is clustering?
Ans: The grouping of gestures, facial expressions, and postures
into nonverbal statements.
What is the protocol on touching patients?
Ans: Most clients will understand and accept the touching
behavior as it is related to the medical setting. But some are
not comfortable.
What does touching mean in communication?
Ans: often known as a synonymous with reassurance,
understanding and caring.
All rights reserved © 2025/ 2026 |
, Page |4
What is personal space?
Ans: the distance at which individuals are comfortable with
others.
What is listening in communication?
Ans: often identified as the passive aspect of communication.
however, if done well, listening is very active.
What are some ways to communicate with doctors and other health
care professionals?
Ans: Emails, fax messaging, teleconferencing, satellite video,
social media, even blogs.
What is the key thing that every group of team employees need?
Ans: Trust
What are genetic factors?
Ans: inherited traits, such as height, body structure , and skin
color, are defined and established by the genes passed on
during fertilization.
All rights reserved © 2025/ 2026 |
