ServiceNow CSA PRACTICE TEST STUDY GUIDE 2025/2026 COMPLETE QUESTIONS WITH CORRECT DETAILED ANSWERS || 100% GUARANTEED PASS <BRAND NEW VERSION>

ServiceNow CSA PRACTICE TEST STUDY GUIDE 2025/2026 COMPLETE QUESTIONS WITH CORRECT DETAILED ANSWERS || 100% GUARANTEED PASS &lt;BRAND NEW VERSION&gt; 1. What would you do, on a list, if you wanted to show records in groups, based on the column category? a. On list Context Menu, select Group By &gt; Category b. On the Filter Menu, select Group By &gt; Category c. Click Group On icon, select Category d. On Navigator Filter, type ory and press enter. e. On the Category column table, click Context menu &gt; Group By Category - ANSWER a. On list Context Menu, select Group By &gt; Category f. On the Category column table, click Context menu &gt; Group By Category 2. When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table? a. Run Transform b. Run Import c. Import Dataset d. Execute Transform e. Schedule Transform - ANSWER a. Run Transform 3. What are the steps for applying an update set to an instance? a. Retrieve, Preview, Commit b. Specify, Transform, Apply c. Retrieve, Assess, Apply d. Get, Test, Push e. Pull, Review, Push - ANSWER a. Retrieve, Preview, Commit 4. A department manager asks an analyst to build some reports. Where do you recommend the analyst start? a. Report Dashboard &gt; Create New b. Reports &gt; Getting Started c. Performance Analytics &gt; Reports d. Reports &gt; Create New - ANSWER d. Reports &gt; Create New 5. If a knowledge base has no access details specified what users are able to read articles in that knowledge base? a. itil user b. Any user with an article's permalink c. Any active user d. No users e. Users with kb_user role - ANSWER c. Any active user 6. Which application is used primarily to load data into ServiceNow a. Import Hub b. System Import Sets c. Data Import Configure d. Import Management - ANSWER b. System Import Sets 7. On what part of the ServiceNow instance would you find the option to Impersonate User? a. Module b. Content Frame c. Application d. Banner - ANSWER d. Banner 8. What is the best practice related to using the Default Update Set for moving customizations between instances? a. Merge Default update sets before moving between instances b. Submit Default update set to application repository c. You should not use the Default Update sets for moving between instances d. Keep Default update set to maximum of 20 records, for troubleshooting purposes. - ANSWER c. You should not use the Default Update sets for moving between instances 9. Where in Flow Designer can users access information about actions that are added to the flow? A. Virtual Agent Help B. Local Action Help C. Help Panel D. Flow Assistant - ANSWER C. Help Panel 10. Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages? A. Localization Framework plugin(ization_framework) B. Translation Framework plugin (lation_framework) C. Multiple Language Framework plugin (age_framework) D. Language Al Framework plugin (com .g I id e. _framework) - ANSWER A. Localization Framework plugin(ization_framework) 11. Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? (Select all that apply) Select 2 Answers from the below options A. Extended Validation Access (EVA) B. Organization Verification Card (OVC) C. Common Access Card (CAC) D. DDomain Authentication Card (DAC) E. Personal Identify Verification (PIV) - ANSWER C. Common Access Card (CAC) F. Personal Identify Verification (PIV) 12. How can administrators utilize the same content for different notification channels? A. Configure Default notification content B. Enable Actionable notification content C. Provide Common notification content D. Set up Related notification content - ANSWER C. Provide Common notification content 13. Which plugin allows users to install multiple applications, application customizations. or plugins at once? A. Application Integration and Plugin Delivery (A1PD) SpokeBatch Install B. Continuous Integration and Continuous Delivery (CICD) SpokeBatch Install C. Multiple Integration and Process Delivery (MIPD) SpokeBatch Install D. Quick Integration and Multiple Delivery (QIMD) SpokeBatch Install - ANSWER B. Continuous Integration and Continuous Delivery (CICD) SpokeBatch Install 14. The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents? A. Incident Auto-Resolution B. Ticket Resolver C. Virtual Agent Helper D. Web Intelligence - ANSWER A. Incident Auto-Resolution 15. Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length? A. Sourcing fields B. Function fields C. Computational fields D. Calculation fields - ANSWER B. Function fields 16. When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability? A. Long-term signals B. Non-signals C. Anti-signals D. Stability signals - ANSWER C. Anti-signals 17. New records, new groups, and modified configuration Items (Cls): what do they have in common? A. They are included in an Update Set B. They are not captured in an Update Set C. They are customizations D. They do not have anything in common - ANSWER B. They are not captured in an Update Set 18. When does the Submit button appear on a form? A. When saving an old record B. When creating a new record C. When changing the reference field in an existing record D. When updating an existing record - ANSWER B. When creating a new record 19. What are the three permission requirements that must evaluate to true for an access control rule to apply? Choose 3 answers A. Conditions B. table. C. Roles D. Script E. table.' F. - ANSWER A. Conditions C. Roles D. Script 20. How would you add an item to a choice list? - ANSWER Navigate to the desired list. Then open a record &gt; Right-click on a choice field label and select Show Choice List &gt; select New 21. How would you configure the Choice List? - ANSWER Open a record &gt; Right-click on a choice field &gt; Select Configure Choices 22. How would you delete a choice list? - ANSWER Right clicking on a choice field and selecting Configure Dictionary 23. How can you identify a reference field? - ANSWER magnifying glass 24. What is the Tables module? - ANSWER Provides a list of all tables in the database 25. What is a Tables & Column Module? - ANSWER A list of all existing tables with columns and column attributes, and indexes 26. What is the Schema Map? - ANSWER Provides a graphical representation of the relationships between tables 27. What is the Data dictionary tables? - ANSWER Contains additional information that defines database elements 28. What identifies records? - ANSWER Globally unique ID called a sys_id 29. Where would you go to format the Record numbering system? - ANSWER All&gt;System Definition&gt;Number Maintenance 30. What are the 3 Key attributes that every field has? - ANSWER Field Label, Field Name, Field Data 31. What is the difference between Field label and Field Name? - ANSWER Field label is a user-friendly term and Field name is a system friendly unique term that the system uses to identify the field 32. Do the field name and field label have to be the same? - ANSWER No the field name is a unique term that does NOT always match the fields label 33. What are examples of One-to-Many relationship fields? - ANSWER Reference fields, Glide list, Document ID fields 34. What is an example of a Many-to-Many - ANSWER Two or more fields can be related in a bi-directional relationship. EX. A student can register for many classes and a class can have many students 35. What is a Database view and give an example of it. - ANSWER A database view defines table joins for reporting purposes. EX. A database view can join the Incident table to the Metric definition and Metric Instance tables. This view can be used to report on incident metrics and may include fields from any of these three tables. The data in the virtual table created by database view is read only 36. What is an extended table? - ANSWER Unique fields plus all of the fields and their properties from the parent table 37. What is an example of an extended table? - ANSWER Task table is the parent and Change, Request, Incident, and Problem are child tables 38. What does an extended table do? - ANSWER Links the new table to the extending table. Creates system fields in the new new table. Creates one or more database tables to store the parent and child classes. The number of tables the system creates depends upon the extension model selected during the table creation 39. What is a Parent Class that is not an extension of another table? - ANSWER Base table 40. What is a table that exists in the ServiceNow base system? - ANSWER Core table 41. What is the prefix for a global application? - ANSWER u_ 42. What is the prefix for a scoped application? - ANSWER x_ 43. Where would you go to access the schema map? - ANSWER All &gt; System Definition&gt; Tables and check the related links section and select Show Schema Map 44. What are the 3 security modules typically used by the system admin? - ANSWER 1. All&gt;System Properties&gt; Security 2. All&gt;System Properties&gt; Access Control (ACL) 3. All&gt;System Security&gt; High Security Setttings 45. How would a base admin elevate their role? - ANSWER Open the user menu and select elevate role 46. How do you get rid of your elevated privilege? - ANSWER Logout. Only lasts the duration of your user session 47. What are the 2 levels that an access control can be set at? - ANSWER Row level and Column level 48. What does an ACL contain? - ANSWER Instance's Access Control rules 49. What role do you need to modify ACLs? - ANSWER security_admin 50. How do you view the Access Controls associated with a table? - ANSWER In the Filter Navigator type: &lt;&gt;.CONFIG then select the Access Controls tab 51. What are the 4 default access control rules created when a custom table is created? - ANSWER CRUD and a role is also created by default and associated with the access control rules. 52. What does a table.-None- access control rule apply to? - ANSWER The whole table 53. What does a access control rule apply to? - ANSWER One field on a record 54. What does a table.* access control rule apply to? - ANSWER Every field on a record without a rule 55. What are the two Access Control decision types? - ANSWER Deny unless and Allow if 56. Which decision type applies fist? - ANSWER Deny Rules first and Allow rules second 57. What happens when a session request data in reference to Record ACLs? - ANSWER 1. Match the object against table ACL rules - most specific to most general 2. Match the object against field ACL rules- most specific to most general 58. What is the flow for Importing data? - ANSWER Data Sources&gt;Import Set Table&gt; Transform&gt; Target table 59. What are examples of Data sources? - ANSWER XML, CSV, or Excel file or LDAP or Java Database Connectivity(JDBC) connection 60. What does the Import Set table do? - ANSWER Acts as a staging area for records imported 61. What are Transform Maps? - ANSWER A set of field maps. They provide a guide for moving data from Import Set tables to "Target" tables. Field mapping provides direct field-to-field data moves 62. What is the Target Table? - ANSWER An existing table where the data will be placed, post-transformation 63. What is Automatic Mapping Utility? - ANSWER The simplest mapping method where all of the field names of the Import Set match the name of the fields on the target table where they will be transformed 64. What is Mapping Assist Utility? - ANSWER Provides a visually intuitive environment for specifying mapping between import set fields and target table fields 65. What does Coalescing a field mean? - ANSWER the field will be used as a unique key during imports -if a match is found, existing record will be updated with the info being imported -if a match isn't found, a new record will be inserted into the DB 66. What are some possible configurations to use when coalescing data? - ANSWER Single field coalesce, Multiple field coalesce, Conditional coalesce 67. What is Single field coalesce? - ANSWER If a target table record exists with the same value in the coalesce field as the import table record, the target table record is updated rather than added using the Import Set record values