HCC MAN1021 Final exam

HCC MAN1021 Final examQuestion Question 1 1. Which of the following statements about the importance of communication is true? a. Many of the basic management processes cannot be performed without effective communication. b. Oral communication is the most important skill for college graduates who are entering the work force. c. Poor communication skill is the single most important reason that people do not advance in their careers. d. Communication is especially important for top managers. e. All of these statements about the importance of communication are true. 2 points Question 2 Which of the following statements about what makes a successful leader is true? a. Successful leaders have the same traits that nonleaders have. b. Successful leaders have drive, which is defined as the ability to attract and retain the best employees. c. Successful leaders are confident about their ability to make long-term strategic decisions even if the decisions seem risky to others. d. Successful leaders believe in individual reciprocity. e. None of these statements about what makes a successful leader is true. 2 points Question 3 Conscientiousness is ____. a. the degree to which someone is organized, hardworking, responsible, and achievementoriented b. the degree to which someone is curious c. the degree to which someone is active and gregarious d. the degree to which someone is cooperative, flexible, good-natured, tolerant, and trusting e. defined by none of these 2 points Question 4 Of all types of departmentalization, ____ departmentalization requires the highest level of management skill for successful implementation. a. functional Page 2 of 15 b. product c. matrix d. geographic e. customer 2 points Question 5 As a class project, Senora is working with other classmates to create a company that would market NASCAR memorabilia. Senora’s teacher has instructed her to use the traditional approach to create the organization’s structure. What should Senora do? a. create a virtual organization b. create an organizational structure with vertical and horizontal configurations c. use an organizational process to create a matrix design d. create a matrix structure that will adhere to the unity of command principle e. use the organizational structure to control creativity 2 points Question 6 Marketers often appeal to consumers' needs as defined by Maslow's hierarchy. Schlage, a lock manufacturer, shows how much protection its locks provide. Clorox developed several types of wipes to eliminate concerns about infectious germs. Both marketers are appealing to which need as defined by Maslow? a. achievement b. physiological needs c. safety d. achievement e. belongingness 2 points Question 7 The term ____ refers to the degree to which someone is cooperative, polite, flexible, forgiving, good natured, tolerant, and trusting. a. self-reliance b. emotional stability c. conscientiousness d. agreeableness e. locus of control 2 points Question 8 Page 3 of 15 ____ is a technique of assuming half the responsibility for successful communication by actively giving the speaker nonjudgmental feedback that shows you've accurately heard what he or she said. a. Active listening b. Hearing c. Synergistic communication d. Dyadic communication e. Empathetic listening 2 points Question 9 Two of the most important results of a job analysis are ____. a. recruiting guidelines and selection boundaries b. employee-needs assessment and job mapping c. job descriptions and job specifications d. rater training and selection validation e. employee-needs assessment and performance appraisal evaluation 2 points Question 10 Hot Topic is a fast-growing clothing chain targeted to the alternative teen demographic. Hot Topic’s CEO is Betsy McLaughlin, who relies on her employees to locate new trends. McLaughlin almost daily consults with her employees for suggestions on what the stores should carry. After attending an Insane Clown Posse concert, an employee suggested that the stores should carry Faygo soda (the kind the band sprays on audience members during a concert). The employee’s suggestion was an example of ____ communication. a. horizontal b. functional c. upward d. downward e. dyadic 2 points Question 11 The ____ states that people will be motivated to the extent to which they believe that their efforts will lead to good performance, that good performance will be rewarded, and that they are offered attractive rewards. a. equity theory b. theory of motivational instrumentality