AirMethods PAC Study Guide UPDATED
ACTUAL Exam Questions and CORRECT
Answers
24/7 telephone # for DPL - CORRECT ANSWER - 402 970 1428
CEO of Airmethods - CORRECT ANSWER - Aaron Todd
President of DPL - CORRECT ANSWER - Wayne Sensor
Manager of Training - CORRECT ANSWER - Lisa Housler
How are breaks handled at DPL - CORRECT ANSWER - workforce will email your
schedule, (2)15min breaks & 30min lunch
how vacation time, sick time, and bereavement leave are handled and how they are accrued &
what happens if you exceed either one - CORRECT ANSWER - vacation is scheduled at least
24hr advanced, sick time (asap), bereavement is 4 consecutive for current immediate family
member, 2 con/days for extended family. Accural= 3.5hrs per paycheck. Sick= 1.8hrs per
paycheck. if you exceed sick hrs, they will use vacation hrs.
What is the T:Drive and why is it important - CORRECT ANSWER - it is a resource
drive/folder. Reference materials/ information for all our hospitals protocols, etc
Understand the chain of command DPL - CORRECT ANSWER - PTF-PAC-OPERATIONS
LEAD- OPERATIONS SUPERVISOR- OPERATIONS MANAGER- OP DIRECTOR-
PRESIDENT
Understand the importance of customer service - CORRECT ANSWER - we are representing
our hospital
, Understand the importance of logging out of instant messenger prior to logging in to citrix -
CORRECT ANSWER - you wont be able to open IM in citrix if its open on your main
desktop
Understand what information you can access on ULTIPRO - CORRECT ANSWER - payroll
website, changer address, password, direct deposit, etc
Be familiar with policies - CORRECT ANSWER - Attendance, Cell Phone, Gossip, Dress
Code, Fire Safety, Tornado Safety, On Call
Understand what HIPAA stands for and what it entails - CORRECT ANSWER - Health
Information Portability Accountability Act
Know what PHI is and understand that all documents with PHI must be shredded - CORRECT
ANSWER - Protected Health Information
Know the difference between and give an example of both Internal and External customer -
CORRECT ANSWER - Internal-air methods contracted entities, External- non air methods
entities (UNMC, Methodist)
Understand why its important to document each and every transfer request - CORRECT
ANSWER - Legal document, provide analytics, supporting documents
Understand why all calls are on a recorded line - CORRECT ANSWER - For quality control
and training purposes, protect employees and hospitals, and legal record
Understand how to fill in the social security field in the database if you don't have proper
information - CORRECT ANSWER - 0000
ACTUAL Exam Questions and CORRECT
Answers
24/7 telephone # for DPL - CORRECT ANSWER - 402 970 1428
CEO of Airmethods - CORRECT ANSWER - Aaron Todd
President of DPL - CORRECT ANSWER - Wayne Sensor
Manager of Training - CORRECT ANSWER - Lisa Housler
How are breaks handled at DPL - CORRECT ANSWER - workforce will email your
schedule, (2)15min breaks & 30min lunch
how vacation time, sick time, and bereavement leave are handled and how they are accrued &
what happens if you exceed either one - CORRECT ANSWER - vacation is scheduled at least
24hr advanced, sick time (asap), bereavement is 4 consecutive for current immediate family
member, 2 con/days for extended family. Accural= 3.5hrs per paycheck. Sick= 1.8hrs per
paycheck. if you exceed sick hrs, they will use vacation hrs.
What is the T:Drive and why is it important - CORRECT ANSWER - it is a resource
drive/folder. Reference materials/ information for all our hospitals protocols, etc
Understand the chain of command DPL - CORRECT ANSWER - PTF-PAC-OPERATIONS
LEAD- OPERATIONS SUPERVISOR- OPERATIONS MANAGER- OP DIRECTOR-
PRESIDENT
Understand the importance of customer service - CORRECT ANSWER - we are representing
our hospital
, Understand the importance of logging out of instant messenger prior to logging in to citrix -
CORRECT ANSWER - you wont be able to open IM in citrix if its open on your main
desktop
Understand what information you can access on ULTIPRO - CORRECT ANSWER - payroll
website, changer address, password, direct deposit, etc
Be familiar with policies - CORRECT ANSWER - Attendance, Cell Phone, Gossip, Dress
Code, Fire Safety, Tornado Safety, On Call
Understand what HIPAA stands for and what it entails - CORRECT ANSWER - Health
Information Portability Accountability Act
Know what PHI is and understand that all documents with PHI must be shredded - CORRECT
ANSWER - Protected Health Information
Know the difference between and give an example of both Internal and External customer -
CORRECT ANSWER - Internal-air methods contracted entities, External- non air methods
entities (UNMC, Methodist)
Understand why its important to document each and every transfer request - CORRECT
ANSWER - Legal document, provide analytics, supporting documents
Understand why all calls are on a recorded line - CORRECT ANSWER - For quality control
and training purposes, protect employees and hospitals, and legal record
Understand how to fill in the social security field in the database if you don't have proper
information - CORRECT ANSWER - 0000
