Quality Engineering ACTUAL UPDATED
Exam Questions and CORRECT Answers
Define quality - CORRECT ANSWER - One of the major salable attributes of products.
The totality of features and characteristics of a product or service that bear on its ability to satisfy
a given need
What are the dimensions of quality? - CORRECT ANSWER - Performance, feature, time,
reliability, durability, uniformity, consistency, serviceability, aesthetics, personal interface,
harmlessness, perceived quality.
Explain performance - CORRECT ANSWER - Will the product do its intended job?
Explain feature - CORRECT ANSWER - What else does the product do?
Explain time - CORRECT ANSWER - How long will it take for waiting, production, or
service?
Explain reliability - CORRECT ANSWER - How often does the product fail?
Explain durability - CORRECT ANSWER - How long does the product last?
Explain uniformity - CORRECT ANSWER - Is it repeatable?
Explain consistency - CORRECT ANSWER - Is the product made exactly as the designer
intended?
Explain serviceability - CORRECT ANSWER - How easy is it to repair the product?
, Explain aethetics - CORRECT ANSWER - What does the product look like?
Explain personal interface - CORRECT ANSWER - Is it user friendly?
Explain harmlessness - CORRECT ANSWER - Is it safe and healthy?
Explain perceived quality - CORRECT ANSWER - What is the reputation of the product
or company?
What are the quality costs? - CORRECT ANSWER - Prevention costs, appraisal costs,
internal failure, external failure
Explain prevention costs - CORRECT ANSWER - Activities involving quality planning
and engineering, new product review, product and process design, process control, training, and
quality data acquisition and analysis. It's making a product right the first time
Define appraisal costs - CORRECT ANSWER - Inspection and test of incoming materials,
products, services consumed, and maintaining accuracy of test equipment
Define internal failure costs - CORRECT ANSWER - Failure analysis, scrap, repair,
retest, downtime, yield losses, and downgrading of usual specs.
Define external failure costs - CORRECT ANSWER - Complaint adjustment and dealing
with returned products, warranty charges, and liability costs, loss of market share
What is Taguchi's three phase program? - CORRECT ANSWER - System design,
parameter design, tolerance design
Define Taguchi loss function - CORRECT ANSWER - It quantifies the variability
presented in a process, an effective measure for evaluating the effect of quality improvements,
Exam Questions and CORRECT Answers
Define quality - CORRECT ANSWER - One of the major salable attributes of products.
The totality of features and characteristics of a product or service that bear on its ability to satisfy
a given need
What are the dimensions of quality? - CORRECT ANSWER - Performance, feature, time,
reliability, durability, uniformity, consistency, serviceability, aesthetics, personal interface,
harmlessness, perceived quality.
Explain performance - CORRECT ANSWER - Will the product do its intended job?
Explain feature - CORRECT ANSWER - What else does the product do?
Explain time - CORRECT ANSWER - How long will it take for waiting, production, or
service?
Explain reliability - CORRECT ANSWER - How often does the product fail?
Explain durability - CORRECT ANSWER - How long does the product last?
Explain uniformity - CORRECT ANSWER - Is it repeatable?
Explain consistency - CORRECT ANSWER - Is the product made exactly as the designer
intended?
Explain serviceability - CORRECT ANSWER - How easy is it to repair the product?
, Explain aethetics - CORRECT ANSWER - What does the product look like?
Explain personal interface - CORRECT ANSWER - Is it user friendly?
Explain harmlessness - CORRECT ANSWER - Is it safe and healthy?
Explain perceived quality - CORRECT ANSWER - What is the reputation of the product
or company?
What are the quality costs? - CORRECT ANSWER - Prevention costs, appraisal costs,
internal failure, external failure
Explain prevention costs - CORRECT ANSWER - Activities involving quality planning
and engineering, new product review, product and process design, process control, training, and
quality data acquisition and analysis. It's making a product right the first time
Define appraisal costs - CORRECT ANSWER - Inspection and test of incoming materials,
products, services consumed, and maintaining accuracy of test equipment
Define internal failure costs - CORRECT ANSWER - Failure analysis, scrap, repair,
retest, downtime, yield losses, and downgrading of usual specs.
Define external failure costs - CORRECT ANSWER - Complaint adjustment and dealing
with returned products, warranty charges, and liability costs, loss of market share
What is Taguchi's three phase program? - CORRECT ANSWER - System design,
parameter design, tolerance design
Define Taguchi loss function - CORRECT ANSWER - It quantifies the variability
presented in a process, an effective measure for evaluating the effect of quality improvements,
