Lean Six Sigma Certification ACTUAL
UPDATED Exam Questions and
CORRECT Answers
purpose of lean - CORRECT ANSWER - create value for customer by minimizing waste
purpose of six-sigma - CORRECT ANSWER - reducing defects by conducting root cause
analysis
product of lean - CORRECT ANSWER - faster, more efficient and economical,
satisfactory quality
six-sigma's room for defect (DPMO) - CORRECT ANSWER - 3.4 defects per million
opportunities (DPMO)
origin of lean six-sigma - CORRECT ANSWER - lean came from ford but perfected by
Toyota. six-sigma came from Motorola
phases included in yellow belt exam - CORRECT ANSWER - define, measure, control
4 crucial benefits of lean six-sigma for organizations - CORRECT ANSWER - increase
revenue, decrease cost, increase efficiency, develop effective people and teams
which belts are part time and which are full time? - CORRECT ANSWER - yellow and
green belts are part time whereas black belts are full time
what are the 7 elements of waste - CORRECT ANSWER - TIM WOOD transportation,
inventory, motion, waiting, overproduction, over processing, extra-processing, defects
,4 ways to handle waste - CORRECT ANSWER - ESSM: eliminate, simplify, streamline,
minimize
DMAIC stands for - CORRECT ANSWER - define, measure, analyze, improve, control
modules included in define stage - CORRECT ANSWER - project charter, voice of
customer, SIPOC
modules included in measure stage - CORRECT ANSWER - select measures, data
collection planning, operational definitions, baseline data
modules included in analyze stage - CORRECT ANSWER - process analysis, brainstorm
root causes, pareto charts, develop hypothesis
modules included in improve stage - CORRECT ANSWER - create flow, mistake
proofing, visual management and 5s
modules included in control stage - CORRECT ANSWER - process monitoring and
response plan, documentation and story board
deliverables in define phase - CORRECT ANSWER - fully prepared team is formed and
committed to work, customers identified and critical to quality characteristics CTQs defined,
team charter developed, business process mapped.
deliverables in measure phase - CORRECT ANSWER - Key measures identified, data
collection planned and executed, process variation displayed and communicated, performance
baselined, sigma level variance calculated.
deliverables in control phase - CORRECT ANSWER - Documented and implemented
monitoring plan, standardized process, documented procedures, response plan established and
deployed, transfer of ownership project closure.
,The Problem Solving Strategy Y = f(x) - CORRECT ANSWER - illustrates the idea that
the important process outcomes Ys are a result of the drivers x's within processes
what is a project charter? - CORRECT ANSWER - contract between organizations
leadership and project team that outlines the problem/objectives, emphasizes senior management
expectations, and establishes timeline and team member roles
business case - CORRECT ANSWER - a document that uses the problem and the goal
statements and converts it into a statement of business value
a good problem statement should address these issues - CORRECT ANSWER - what,
when, where, magnitude, impact
a good goal statement should address these issues - CORRECT ANSWER - when, what,
how, relevance
types of project metrics - CORRECT ANSWER - operational - turnaround time,
production time, number of defects and financial - profitability ratios, sales figures
primary vs secondary metrics - CORRECT ANSWER - primary metrics are usually the
most important critical to quality characteristic that measures what is desired, and secondary
metrics are required to measure what is not desired or errors
what is CTQ? - CORRECT ANSWER - critical to Quality factor is the quality of a product
or service that is derived from the voice of the customer. A good CTQ should be measurable and
include operational definitions and specific performance standards.
cost of poor quality (COPQ) - CORRECT ANSWER - quantifies the negative outcomes -
costs- due to waste, inefficiencies, and defects in a process; does not include detection and
prevention cost.
, Financial Evaluation & Benefits Capture - CORRECT ANSWER - revenue, costs, market
share, net present value -NPV-, Return on investment (ROI)
net present value (NPV) - CORRECT ANSWER - (future amount to be received)*(1+
annual interest rate)^(number of years)
Return on investment (ROI) - CORRECT ANSWER - Income divided by cost times 100%
importance in the voice of the customer - CORRECT ANSWER - important in guiding
where to focus improvement efforts
importance in the voice of the business - CORRECT ANSWER - provides clarity in
identifying revenue growth areas, economic value added and market value.
importance in the voice of the employee - CORRECT ANSWER - carries out the message
and mission of the company
six sigma hierarchy - CORRECT ANSWER - CEO, Champion, Master Black Belt, Black
Belt, Green Belt, Yellow Belt
yellow belt responsibilities - CORRECT ANSWER - A Yellow Belt typically has a basic
knowledge of Six Sigma, but does not lead projects on their own. They are often responsible for
the development of process
maps
green belt responsibilities - CORRECT ANSWER - work on small, carefully defined Six
Sigma projects, requiring less than a Black Belt's full-time commitment.
black belt responsibilities - CORRECT ANSWER - project team leader, allowing them to
be directly responsible for projects within their organization. They are
held accountable for the results.
UPDATED Exam Questions and
CORRECT Answers
purpose of lean - CORRECT ANSWER - create value for customer by minimizing waste
purpose of six-sigma - CORRECT ANSWER - reducing defects by conducting root cause
analysis
product of lean - CORRECT ANSWER - faster, more efficient and economical,
satisfactory quality
six-sigma's room for defect (DPMO) - CORRECT ANSWER - 3.4 defects per million
opportunities (DPMO)
origin of lean six-sigma - CORRECT ANSWER - lean came from ford but perfected by
Toyota. six-sigma came from Motorola
phases included in yellow belt exam - CORRECT ANSWER - define, measure, control
4 crucial benefits of lean six-sigma for organizations - CORRECT ANSWER - increase
revenue, decrease cost, increase efficiency, develop effective people and teams
which belts are part time and which are full time? - CORRECT ANSWER - yellow and
green belts are part time whereas black belts are full time
what are the 7 elements of waste - CORRECT ANSWER - TIM WOOD transportation,
inventory, motion, waiting, overproduction, over processing, extra-processing, defects
,4 ways to handle waste - CORRECT ANSWER - ESSM: eliminate, simplify, streamline,
minimize
DMAIC stands for - CORRECT ANSWER - define, measure, analyze, improve, control
modules included in define stage - CORRECT ANSWER - project charter, voice of
customer, SIPOC
modules included in measure stage - CORRECT ANSWER - select measures, data
collection planning, operational definitions, baseline data
modules included in analyze stage - CORRECT ANSWER - process analysis, brainstorm
root causes, pareto charts, develop hypothesis
modules included in improve stage - CORRECT ANSWER - create flow, mistake
proofing, visual management and 5s
modules included in control stage - CORRECT ANSWER - process monitoring and
response plan, documentation and story board
deliverables in define phase - CORRECT ANSWER - fully prepared team is formed and
committed to work, customers identified and critical to quality characteristics CTQs defined,
team charter developed, business process mapped.
deliverables in measure phase - CORRECT ANSWER - Key measures identified, data
collection planned and executed, process variation displayed and communicated, performance
baselined, sigma level variance calculated.
deliverables in control phase - CORRECT ANSWER - Documented and implemented
monitoring plan, standardized process, documented procedures, response plan established and
deployed, transfer of ownership project closure.
,The Problem Solving Strategy Y = f(x) - CORRECT ANSWER - illustrates the idea that
the important process outcomes Ys are a result of the drivers x's within processes
what is a project charter? - CORRECT ANSWER - contract between organizations
leadership and project team that outlines the problem/objectives, emphasizes senior management
expectations, and establishes timeline and team member roles
business case - CORRECT ANSWER - a document that uses the problem and the goal
statements and converts it into a statement of business value
a good problem statement should address these issues - CORRECT ANSWER - what,
when, where, magnitude, impact
a good goal statement should address these issues - CORRECT ANSWER - when, what,
how, relevance
types of project metrics - CORRECT ANSWER - operational - turnaround time,
production time, number of defects and financial - profitability ratios, sales figures
primary vs secondary metrics - CORRECT ANSWER - primary metrics are usually the
most important critical to quality characteristic that measures what is desired, and secondary
metrics are required to measure what is not desired or errors
what is CTQ? - CORRECT ANSWER - critical to Quality factor is the quality of a product
or service that is derived from the voice of the customer. A good CTQ should be measurable and
include operational definitions and specific performance standards.
cost of poor quality (COPQ) - CORRECT ANSWER - quantifies the negative outcomes -
costs- due to waste, inefficiencies, and defects in a process; does not include detection and
prevention cost.
, Financial Evaluation & Benefits Capture - CORRECT ANSWER - revenue, costs, market
share, net present value -NPV-, Return on investment (ROI)
net present value (NPV) - CORRECT ANSWER - (future amount to be received)*(1+
annual interest rate)^(number of years)
Return on investment (ROI) - CORRECT ANSWER - Income divided by cost times 100%
importance in the voice of the customer - CORRECT ANSWER - important in guiding
where to focus improvement efforts
importance in the voice of the business - CORRECT ANSWER - provides clarity in
identifying revenue growth areas, economic value added and market value.
importance in the voice of the employee - CORRECT ANSWER - carries out the message
and mission of the company
six sigma hierarchy - CORRECT ANSWER - CEO, Champion, Master Black Belt, Black
Belt, Green Belt, Yellow Belt
yellow belt responsibilities - CORRECT ANSWER - A Yellow Belt typically has a basic
knowledge of Six Sigma, but does not lead projects on their own. They are often responsible for
the development of process
maps
green belt responsibilities - CORRECT ANSWER - work on small, carefully defined Six
Sigma projects, requiring less than a Black Belt's full-time commitment.
black belt responsibilities - CORRECT ANSWER - project team leader, allowing them to
be directly responsible for projects within their organization. They are
held accountable for the results.
