Six Sigma Black Belt Study Guide
UPDATED ACTUAL Exam Questions and
CORRECT Answers
What's Contained on the Charter? - CORRECT ANSWER - Problem Description, Scope,
Project Goals, Customer Benefits, Ownership/Team, Stakeholder Approval, Schedule
What are the Three Pillars of PE? - CORRECT ANSWER - Lean, DMAIIC, DMADV
What is used to set Specification Limits? - CORRECT ANSWER - Customer requirements
What is the difference between an Activity Flowchart and a Deployment Flowchart? -
CORRECT ANSWER - Activity Flowchart: displays complexity & decision points in a
process done by 1 person.
Deployment Flowchart: highlights handoff areas in processes between people or functions.
Clarifies roles and dependencies.
Describe the 5 Phases of the Roadmap and list the purpose of each and the likely outcome or
deliverables from each phase. - CORRECT ANSWER - Define: Business case/problem to
be addressed and how, Measure: Establish a baseline, Analyze: Identify root cause and confirm
with data, Improve/Innovate: Develop & implement solutions,
Control: Maintain the gains by standardizing processes for on-going improvement.
What is Market Segmentation? - CORRECT ANSWER - Marketing strategy that divides
broad target market into subsets that have common needs and priorities.
What's the difference between proactive and reactive VOC? - CORRECT ANSWER -
Reactive: Information comes to you whether you take it or not (complaints, returns).
Proactive: Self-initiated to gather information (market research, customer interviews, surveys).
,CTQ's are derived from what? - CORRECT ANSWER - Customer
specifications/requirements used to create a CTQ tree to translate broad requirements into
specific requirements.
VOC.
What's a Stakeholder's Analysis? - CORRECT ANSWER - Identification of
individuals/groups that affect or are affected by a proposed action, and sorting them according to
their impact on the action and the impact the action will have on them.
What's the difference between a SIPOC and a Process Flow Map? - CORRECT
ANSWER - A SIPOC is high level process map which takes suppliers, inputs, outputs, and
customers into account. A Process Flow Map is detailed flow diagram of the process that drills
further detail.
What's an Affinity Diagram? - CORRECT ANSWER - A tool that gathers large amounts
of language data (ideas, opinions, issues) and organizes them into groups based on their natural
relationships. Often used to group ideas generated by brainstorming.
What do Lean Principles focus on? - CORRECT ANSWER - Eliminating waste
Why do we need a Charter? - CORRECT ANSWER - Clarify expectations of team, Keep
team aligned with organization, Keep team within scope- "scope creep", Gives authorization to
work on project
What's the Kano Model? - CORRECT ANSWER - Method of obtaining VOC. It charts
customer satisfaction vs presence of a characteristic or other item.
What's the filter for evaluating proper Process Excellence project? - CORRECT
ANSWER - OO'SMART (owned by you, output, specific, measurable, attainable, relevant,
time-bound)
, What's Six Sigma? - CORRECT ANSWER - Methodology used to attack process
variability in order to eliminate defects. Ruthless/relentless identification and elimination of
sources of variation for positive business impact.
What are the objectives during the Define Phase? - CORRECT ANSWER - Develop the
business case, scope, and charter
How do I calculate Sigma? - CORRECT ANSWER - Method 1 is DPMO
Method 2 is using standard deviation and spec limits
Which tool is best used to illustrate X's in a process? - CORRECT ANSWER - Fishbone
diagram (cause and effect, Ishikawa)
What are considered Funneling Tools for X's up front? - CORRECT ANSWER - Fishbone
diagram (cause and effect, Ishikawa)
What are the 6 Sources of Variation? - CORRECT ANSWER - 1. Within Unit- Different
measurements at different points on same part
2. Unit to Unit- One part to the next
3. Sub Group to Sub group
4. Stream to Stream- Supplier to supplier, line to line, machine to machine
5. Time- Short term to long term
6. Measurement- Gage R&R
What are the 4 Capability Indices and what do they tell you? - CORRECT ANSWER -
Cp/Cpk: Process Potential
Pp/Ppk: Current Performance
What's the difference between Cp and Pp? What's the difference between Cp and Cpk? -
CORRECT ANSWER - Cp: measures potential process capability against specification
UPDATED ACTUAL Exam Questions and
CORRECT Answers
What's Contained on the Charter? - CORRECT ANSWER - Problem Description, Scope,
Project Goals, Customer Benefits, Ownership/Team, Stakeholder Approval, Schedule
What are the Three Pillars of PE? - CORRECT ANSWER - Lean, DMAIIC, DMADV
What is used to set Specification Limits? - CORRECT ANSWER - Customer requirements
What is the difference between an Activity Flowchart and a Deployment Flowchart? -
CORRECT ANSWER - Activity Flowchart: displays complexity & decision points in a
process done by 1 person.
Deployment Flowchart: highlights handoff areas in processes between people or functions.
Clarifies roles and dependencies.
Describe the 5 Phases of the Roadmap and list the purpose of each and the likely outcome or
deliverables from each phase. - CORRECT ANSWER - Define: Business case/problem to
be addressed and how, Measure: Establish a baseline, Analyze: Identify root cause and confirm
with data, Improve/Innovate: Develop & implement solutions,
Control: Maintain the gains by standardizing processes for on-going improvement.
What is Market Segmentation? - CORRECT ANSWER - Marketing strategy that divides
broad target market into subsets that have common needs and priorities.
What's the difference between proactive and reactive VOC? - CORRECT ANSWER -
Reactive: Information comes to you whether you take it or not (complaints, returns).
Proactive: Self-initiated to gather information (market research, customer interviews, surveys).
,CTQ's are derived from what? - CORRECT ANSWER - Customer
specifications/requirements used to create a CTQ tree to translate broad requirements into
specific requirements.
VOC.
What's a Stakeholder's Analysis? - CORRECT ANSWER - Identification of
individuals/groups that affect or are affected by a proposed action, and sorting them according to
their impact on the action and the impact the action will have on them.
What's the difference between a SIPOC and a Process Flow Map? - CORRECT
ANSWER - A SIPOC is high level process map which takes suppliers, inputs, outputs, and
customers into account. A Process Flow Map is detailed flow diagram of the process that drills
further detail.
What's an Affinity Diagram? - CORRECT ANSWER - A tool that gathers large amounts
of language data (ideas, opinions, issues) and organizes them into groups based on their natural
relationships. Often used to group ideas generated by brainstorming.
What do Lean Principles focus on? - CORRECT ANSWER - Eliminating waste
Why do we need a Charter? - CORRECT ANSWER - Clarify expectations of team, Keep
team aligned with organization, Keep team within scope- "scope creep", Gives authorization to
work on project
What's the Kano Model? - CORRECT ANSWER - Method of obtaining VOC. It charts
customer satisfaction vs presence of a characteristic or other item.
What's the filter for evaluating proper Process Excellence project? - CORRECT
ANSWER - OO'SMART (owned by you, output, specific, measurable, attainable, relevant,
time-bound)
, What's Six Sigma? - CORRECT ANSWER - Methodology used to attack process
variability in order to eliminate defects. Ruthless/relentless identification and elimination of
sources of variation for positive business impact.
What are the objectives during the Define Phase? - CORRECT ANSWER - Develop the
business case, scope, and charter
How do I calculate Sigma? - CORRECT ANSWER - Method 1 is DPMO
Method 2 is using standard deviation and spec limits
Which tool is best used to illustrate X's in a process? - CORRECT ANSWER - Fishbone
diagram (cause and effect, Ishikawa)
What are considered Funneling Tools for X's up front? - CORRECT ANSWER - Fishbone
diagram (cause and effect, Ishikawa)
What are the 6 Sources of Variation? - CORRECT ANSWER - 1. Within Unit- Different
measurements at different points on same part
2. Unit to Unit- One part to the next
3. Sub Group to Sub group
4. Stream to Stream- Supplier to supplier, line to line, machine to machine
5. Time- Short term to long term
6. Measurement- Gage R&R
What are the 4 Capability Indices and what do they tell you? - CORRECT ANSWER -
Cp/Cpk: Process Potential
Pp/Ppk: Current Performance
What's the difference between Cp and Pp? What's the difference between Cp and Cpk? -
CORRECT ANSWER - Cp: measures potential process capability against specification
