UPDATED ACTUAL Exam Questions and
CORRECT Answers
Steps of LSS - CORRECT ANSWER - Define
Measure
Analyze
Improve
Control
What is a Sigma level? - CORRECT ANSWER - A metric measuring success rate of a
process
What is DPMO? - CORRECT ANSWER - Defects per Million Opportunities
What are the highest and lowest Sigma Levels? - CORRECT ANSWER - Lowest = 0
Highest = 6
Do all processes need to reach Sigma Level 6? - CORRECT ANSWER - No. Level to
reach depends on context
Flavors of Six Sigma - CORRECT ANSWER - Metric
Continuous Improvement Methodology
Breakthrough Improvement Technique
Set of Proven quality tools
Structured Problem Solving Method
Powerful Statistical Analytical Approach
Change Management and Motivation Tool
, Lean or Lean Management - CORRECT ANSWER - Method to optimize processes by
removing waste and non value-added activities
Lean Six Sigma - CORRECT ANSWER - Combination of Lean and Six Sigma
Types of LSS Methodologies - CORRECT ANSWER - DMAIC
DFSS (new processes)
Most important phase of DMAIC - CORRECT ANSWER - Analyze
Roles on a LSS team - CORRECT ANSWER - Sponsor
Champion
Project Lead
Project Mentor
Steps of Define Phase - CORRECT ANSWER - Form the Team
Gather VOS
Finalize Project
Create Project Charter
VOS - CORRECT ANSWER - Voice of Stakeholders
Sources of input for VOS - CORRECT ANSWER - Inputs from senior management
Voice of external and internal customers
Internal reviews
Internal surveys
Focus group discussions