Organizational Communication-Final Exam (Hinderaker, TCU) Questions and Answers Fully Solved
Latest Update 2025
Identity is Always Contingent and Ongoing - Answers It is never fixed or finalized. our identities change
and adapt to the shifting social contexts in which we find ourselves. Indeed, multiple identities can be
performed in a single day- even in a single conversation.
Organizational Assimilation - Answers How members experience membership cycles in organizations.
Phasic View of Assimilation - Answers 1. Anticipatory Socialization
2. Encounter
3. Metamorphosis
4. Exit
Anticipatory Socialization - Answers Occurs before you become a member.
-You spend time researching, learning, and building expectations about what it would be like to be a
member.
Encounter - Answers Entry phase of assimilation
-You are now a new member and reconcile the reality met with expectation built in anticipatory
socialization
-Figuring out the new role
-Negotiate how to behave
-Information seeking (asking peers/authority)
Metamorphosis - Answers Fully identified with the organization (Full Member)
-Internalized values and ideals of the organization.
Exit - Answers Leaving the organization can be voluntary or involuntary.
Three Phases of Exit - Answers 1. Pre-Exit
2. Announcement and Exit
3. Post-Exit Sensemaking
Pre-Exit - Answers The decision phase of exit, figuring out if you should leave, usually (not always)
involves information seeking, talking to peers or family and friends.
, Announcement and Exit - Answers Announcing to the organization and members that they are leaving,
then leave.
Ex: Employees giving their two-weeks notice to leave.
Post-Exit Sensemaking - Answers Two-Part Process
a) Ex-member makes sense of life being without the organization
b) Members left behind make sense of the organization without the former member.
Vocational Socialization - Answers This occurs long before org-specific anticipatory socialization.
-Most often this happens in childhood learning how and why things are done from parents, school,
media, entertainment, etc.
Ex: A parent paying their child an allowance for doing chores around the house.
Organizational Osmosis - Answers Quick and easy encounter phase, and move into metamorphosis:
clear expectations from indoctrination at dinner table.
Individualization - Answers Usually occurs during encounter phase of assimilations, and sometimes the
exit phase. This is when the member tries to make the organization fit them.
-Ex: Decorating a dorm room at college to make the room fit you.
-In Exit: inability to individualize often leads to exit.
Cyclic View of Assimilation - Answers There are small things that can make you slide forward or
backward into different phases of assimilation.
Indoctrination at the Dinner Table - Answers Vocational socialization SPECIFIC to one organization.
-EX: Parents teaching kids to work in THEIR workplace
Identification as a Product - Answers Examines artifacts of companies (ads, marketing, employee
manuals, websites, press conferences, etc.) to see how the company gets people to buy into the brand
and organization.
Identification as a Process - Answers Examines how people go through the process of identifying with
the organization through Org Identifications Questionnaires (OIQs), almost always pertains to Org
members, not customers.
Resistance - Answers Inactive, passive, not voiced, covert.
-Ex: Pretending like you are working hard when you actually are not.
Types of Dissent - Answers 1. Upward
Latest Update 2025
Identity is Always Contingent and Ongoing - Answers It is never fixed or finalized. our identities change
and adapt to the shifting social contexts in which we find ourselves. Indeed, multiple identities can be
performed in a single day- even in a single conversation.
Organizational Assimilation - Answers How members experience membership cycles in organizations.
Phasic View of Assimilation - Answers 1. Anticipatory Socialization
2. Encounter
3. Metamorphosis
4. Exit
Anticipatory Socialization - Answers Occurs before you become a member.
-You spend time researching, learning, and building expectations about what it would be like to be a
member.
Encounter - Answers Entry phase of assimilation
-You are now a new member and reconcile the reality met with expectation built in anticipatory
socialization
-Figuring out the new role
-Negotiate how to behave
-Information seeking (asking peers/authority)
Metamorphosis - Answers Fully identified with the organization (Full Member)
-Internalized values and ideals of the organization.
Exit - Answers Leaving the organization can be voluntary or involuntary.
Three Phases of Exit - Answers 1. Pre-Exit
2. Announcement and Exit
3. Post-Exit Sensemaking
Pre-Exit - Answers The decision phase of exit, figuring out if you should leave, usually (not always)
involves information seeking, talking to peers or family and friends.
, Announcement and Exit - Answers Announcing to the organization and members that they are leaving,
then leave.
Ex: Employees giving their two-weeks notice to leave.
Post-Exit Sensemaking - Answers Two-Part Process
a) Ex-member makes sense of life being without the organization
b) Members left behind make sense of the organization without the former member.
Vocational Socialization - Answers This occurs long before org-specific anticipatory socialization.
-Most often this happens in childhood learning how and why things are done from parents, school,
media, entertainment, etc.
Ex: A parent paying their child an allowance for doing chores around the house.
Organizational Osmosis - Answers Quick and easy encounter phase, and move into metamorphosis:
clear expectations from indoctrination at dinner table.
Individualization - Answers Usually occurs during encounter phase of assimilations, and sometimes the
exit phase. This is when the member tries to make the organization fit them.
-Ex: Decorating a dorm room at college to make the room fit you.
-In Exit: inability to individualize often leads to exit.
Cyclic View of Assimilation - Answers There are small things that can make you slide forward or
backward into different phases of assimilation.
Indoctrination at the Dinner Table - Answers Vocational socialization SPECIFIC to one organization.
-EX: Parents teaching kids to work in THEIR workplace
Identification as a Product - Answers Examines artifacts of companies (ads, marketing, employee
manuals, websites, press conferences, etc.) to see how the company gets people to buy into the brand
and organization.
Identification as a Process - Answers Examines how people go through the process of identifying with
the organization through Org Identifications Questionnaires (OIQs), almost always pertains to Org
members, not customers.
Resistance - Answers Inactive, passive, not voiced, covert.
-Ex: Pretending like you are working hard when you actually are not.
Types of Dissent - Answers 1. Upward
