Operations Management Pearson -
Introduction to Operations Management
Chapter 1 Questions and Answers with
Verified Solutions
Why is operations management important to businesses?
✔✔ It directly affects productivity, cost control, and customer satisfaction
What is the key function of the operations department in a company?
✔✔ Managing resources and processes to produce goods or services
What are inputs in an operations system?
✔✔ Resources like labor, materials, equipment, and information
What are outputs in operations management?
✔✔ Finished goods or services delivered to customers
What is meant by the term “value creation” in operations?
✔✔ Enhancing the usefulness of a product or service to the customer
1
, How does technology impact operations management?
✔✔ It improves efficiency, speed, and flexibility in processes
What is a core decision made by operations managers?
✔✔ Deciding how to design, run, and improve production processes
Why is quality important in operations management?
✔✔ It builds customer trust and reduces waste or rework
What is the relationship between operations and supply chain management?
✔✔ Operations is a part of the larger supply chain system
Why must operations managers understand customer needs?
✔✔ To align production with customer expectations and market demand
What is the transformation process in operations management?
✔✔ Converting raw materials and resources into finished goods or services
2
Introduction to Operations Management
Chapter 1 Questions and Answers with
Verified Solutions
Why is operations management important to businesses?
✔✔ It directly affects productivity, cost control, and customer satisfaction
What is the key function of the operations department in a company?
✔✔ Managing resources and processes to produce goods or services
What are inputs in an operations system?
✔✔ Resources like labor, materials, equipment, and information
What are outputs in operations management?
✔✔ Finished goods or services delivered to customers
What is meant by the term “value creation” in operations?
✔✔ Enhancing the usefulness of a product or service to the customer
1
, How does technology impact operations management?
✔✔ It improves efficiency, speed, and flexibility in processes
What is a core decision made by operations managers?
✔✔ Deciding how to design, run, and improve production processes
Why is quality important in operations management?
✔✔ It builds customer trust and reduces waste or rework
What is the relationship between operations and supply chain management?
✔✔ Operations is a part of the larger supply chain system
Why must operations managers understand customer needs?
✔✔ To align production with customer expectations and market demand
What is the transformation process in operations management?
✔✔ Converting raw materials and resources into finished goods or services
2
