Managing and Using Information Systems: A Strategic Approach
KERI E. PEARLSON, CAROL S. SAUNDERS, DENNIS F. GALLETTA
7th Edition
, 0123456ÿ8ÿ9 46 4 ÿ
ÿ
435ÿ015ÿ
ÿ
ÿ
ÿÿ
!ÿÿ"ÿ#$ÿ"%&!!'ÿ!ÿ(
"ÿ)
#*
!!
+'ÿ"+ÿ
!ÿ,"ÿ,
+#"-ÿ
ÿ
.ÿ/ÿ
(.ÿ0"$#
,#"ÿ
*.ÿ1"#2%
+3
ÿ
+.ÿ4
3*&ÿ
.ÿ5#"
ÿ#$ÿ
ÿ(#6
ÿ
7"!8ÿ(ÿ9:
+,.ÿ
;
!)#"!
8ÿ<
ÿ)3
ÿÿ
ÿ
=ÿ>?@ABÿDEFDÿGFHFIAJBÿKL@@MÿFNN?JOLHIÿD?ÿPLHDQRAJIMÿLHN@SOAÿF@@ÿ?KÿDEAÿ
K?@@?TLHIÿAUNAVDWÿ
ÿ
FXÿYLISJAEAFOÿ
RXÿZLBBAGLHFD?Jÿ
NXÿZLBNLV@LHFJLFHÿ
+.ÿ["
)
"
ÿ
.ÿ;
!#
*
ÿ7%%#*#
ÿ
ÿ
7"!8ÿ*ÿ9\
+.ÿ
;
!)#"!
8ÿ<
ÿ)3
ÿ]ÿ
ÿ
ÿ
^ÿ*ÿ#$ÿ
ÿ$#%%#2"3ÿ!ÿ"#ÿÿ/
*!#"%ÿ
#%
-ÿ
.ÿ["
)
"
ÿ
(.ÿ/!
("*
ÿ"+%
ÿ
, 01ÿ345678976ÿ
1ÿ 4604ÿ960976ÿ
41ÿ6446ÿ
ÿ
ÿ4ÿ481ÿ
464ÿ44ÿ954ÿÿ
ÿ
97ÿ8ÿ6ÿ4ÿ4!84ÿ76ÿ4ÿ9ÿ"8869#ÿ9954$ÿ
91ÿ%6809786ÿ9ÿ&'69786ÿ597
485ÿ
1ÿ(4)8887#ÿ9ÿ04978"87#ÿ
01ÿ9#7809ÿ9ÿ6598*97869ÿ
1ÿÿ6'ÿ7
4ÿ96"4ÿ
41ÿ364ÿ6'ÿ7
4ÿ96"4ÿ
ÿÿ+9#1ÿ
464ÿ44ÿ954ÿ,ÿ
ÿ
ÿ
-
ÿ.4'84ÿ
86ÿ
91ÿ6454ÿ8'4ÿ87
ÿ878786ÿ9ÿ/547ÿ7
97ÿ'90887974ÿ7
4ÿ9887#ÿ76ÿ94ÿ
40886ÿ
1ÿ9ÿ604ÿ
01ÿ9ÿ'6ÿ6'ÿ740
665#ÿ4ÿ76ÿ04974ÿ979ÿ
1ÿ9#7
85ÿ7
97ÿ94ÿ9ÿ46ÿ04"4ÿ
41ÿ6#ÿÿ9ÿÿ
ÿ
ÿ9ÿ+9#1ÿ
464ÿ44ÿ954ÿ01ÿ
ÿ
ÿ
2
ÿ.979ÿ8ÿ
91ÿ8'69786ÿ464ÿ87
ÿ44"904ÿ9ÿ64ÿ
1ÿ47ÿ6'ÿ408'80ÿ6/4078"4ÿ'907ÿ6ÿ64"9786ÿ
01ÿ64ÿ8'69786ÿ
1ÿ9ÿ6'ÿ7
4ÿ96"4ÿ
41ÿ6#ÿ9ÿ9ÿ0ÿ
, ÿ
1234ÿ5ÿ6789 ÿ
832384ÿ88ÿ83ÿÿ
ÿ
ÿ
8
38ÿ
ÿ
ÿ
ÿ2! "2ÿ3#3"8 3ÿ6ÿ283ÿ3$
9ÿ"%"8ÿ2ÿ
ÿ!ÿ"$8ÿ "2"ÿÿ
98%323&ÿ8'82ÿ!ÿ"$38ÿ98%323ÿ9ÿ2"ÿ %"ÿ"$8ÿÿ98"82"
ÿ
ÿ
1234ÿ8ÿ6(3#ÿ
832384ÿ88ÿ8ÿÿ
)
ÿ*+,-./012-+ÿ,-.ÿ1-4ÿ/0+056/6+1ÿ27ÿ878099:ÿ;076<ÿ-+ÿ0ÿ9-+5ÿ12/6ÿ
=-.2>-+?ÿ@21=ÿ5.601ÿ<61029ÿ0+<ÿ=25=ÿ71.8A18.6<+677Bÿ
1234ÿ
38ÿ6789 ÿ
832384ÿ88ÿ8ÿÿ
ÿ
ÿ
ÿ
$"ÿ123C8ÿ
ÿ
ÿ
D
ÿE%2ÿ!ÿ"$23ÿ3ÿ3"ÿ!"82ÿ5389ÿ2ÿÿ C$
8ÿ%2ÿ!ÿ2! "2ÿ93ÿ3ÿ
3"ÿ!"82ÿ5389ÿ2ÿÿ ÿ
ÿ
1234ÿ%3"&ÿ'
8ÿ6F9ÿ
832384ÿ88ÿ8ÿGÿ
ÿ
ÿ!ÿÿ28ÿ8H$5"3ÿ%8"'"#&ÿ%3"#&ÿ29ÿ%2!982%8&ÿC8ÿC
9ÿ3#ÿ"$"ÿ$8ÿÿ
3$8ÿ3"3ÿ"$8ÿ
8ÿ!ÿÿ '8#ÿC8
ÿ
ÿ
1234ÿ'32#ÿ6F9ÿ