Test Bank
TEST BANK
,Organizational Change An Action Oriented Toolkit 3rd Edition Cawsey Test Bank
Cawsey, Organizational Change, Third Edition
© SAGE Publications, 2016.
Instructor Resource
Chapter 2: Frameworks for Leading the Process of Organizational
Change: “How” to Lead Organizational Change
Test Bank
1. Give an example of an organization that scanned its environment and changed to match
shifts in the environment.
@ Answer Location: Intro; Cognitive Domain: Application; Question Type: SA
*a. Restaurants tailoring offerings to trends favoring organic and sustainable food sourcing;
iTunes providing an online radio to satisfy the need for streaming radio apps
2. What are the two distinct aspects of organizational change that must be addressed?
@ Answer Location: Differentiating How to Change From What to Change; Cognitive
Domain: Comprehension; Question Type: MC
a. Why and where
b. Why and what
*c. How and what
d. How and why
3. What is an example of a managerial decision on how to change?
@ Answer Location: Differentiating How to Change From What to Change; Cognitive
Domain: Application; Question Type: MC
a. Choosing between addressing an issue of employee satisfaction or bottom-line profit
b. Reviewing customer complaints and deciding the core issue that needs to be addressed
c. Trying to increase sales using the same historical strategy
*d. Addressing an issue of operational efficiency by either implementing more employee
training or reevaluating systems at customer touch points
4. What is the “failure of success?”
@ Answer Location: The Processes of Organizational Change; Cognitive Domain:
Comprehension; Question Type: MC
*a. Continuing to use practices that worked successfully in the past that are no longer
appropriate
b. Expending too many resources to reach a successful change
c. Focusing on success in only one part of the organization without considering losses that
may have occurred elsewhere
d. Insisting that success has been achieved even when there are major issues that need to
be addressed
5. What does Handy’s sigmoid curve outline?
@ Answer Location: The Processes of Organizational Change; Cognitive Domain:
Comprehension; Question Type: MC
a. The stages of organizational change
*b. Where one should begin changing and where it becomes obvious that one needs to
change
Visit TestBankDeal.com to get complete for all chapters
, Cawsey, Organizational Change, Third Edition
© SAGE Publications, 2016.
Instructor Resource
c. How people respond when change is enacted
d. The quantity of inputs that go into creating change
6. Organizational change most often requires changing at what three levels?
@ Answer Location: The Processes of Organizational Change; Cognitive Domain:
Comprehension; Question Type: MC
a. Strategy, operations, and human resources
b. Simple, joint, and complex
*c. Individual, unit, and organization
d. Beginning, middle, and end
7. What are the three stages in Lewin’s model of change?
@ Answer Location: (1) Stage Theory of Change: Lewin; Cognitive Domain: Knowledge;
Question Type: MC
a. Easy, hard, and harder
b. Stop, drop, and roll
c. Stop, look, and listen
*d. Unfreeze, change, and refreeze
8. Describe Lewin’s stage of unfreezing.
@ Answer Location: (1) Stage Theory of Change: Lewin; Cognitive Domain:
Comprehension; Question Type: SA
*a. Dislodging current beliefs and assumptions. Beginning to question the status quo
9. Unfreezing must happen only at the leadership level to begin a change project.
@ Answer Location: (1) Stage Theory of Change: Lewin; Cognitive Domain: Analysis;
Question Type: TF
a. True
*b. False
10. During Lewin’s stage of change, the organization is undergoing significant uncertainty
and ambiguity.
@ Answer Location: (1) Stage Theory of Change: Lewin; Cognitive Domain:
Comprehension; Question Type: TF
*a. True
b. False
11. Lewin’s stage of refreezing is best described by which of the following options?
@ Answer Location: (1) Stage Theory of Change: Lewin, Refreeze; Cognitive Domain:
Comprehension; Question Type: MC
a. A stage where no further changes happen in the organization
b. A stage after a change project has failed where things go back to the way they were
c. Organization should freeze as firmly as possible no matter what happens around them so
that the change really sticks
, Cawsey, Organizational Change, Third Edition
© SAGE Publications, 2016.
Instructor Resource
*d. Once changes have been implemented, this stage is when new patterns and routines are
formed around the new change
12. Kotter’s model of change asserts that every change is different and that change can be
implemented through a variety of different paths or steps in varying order.
@ Answer Location: (2) Stage Model of Organizational Change: Kotter; Cognitive Domain:
Analysis; Question Type: TF
a. True
*b. False
13. What is the first step in Kotter’s model of change?
@ Answer Location: (2) Stage Model of Organizational Change: Kotter, Kotter’s Eight-Stage
Process; Cognitive Domain: Knowledge; Question Type: MC
*a. Establish a sense of urgency
b. Develop a vision and strategy
c. Identify the need for change
d. Create a guiding coalition
14. Generating short-term wins is important for what reason?
@ Answer Location: (2) Stage Model of Organizational Change: Kotter, Kotter’s Eight-Stage
Process; Cognitive Domain: Analysis; Question Type: MC
a. To capture the hearts and minds of employees
b. To give people an overarching dream of an inspiring future
c. To continue pressing forward so that change seeps into the deepest parts of the
organization
*d. To keep employees motivated when large-scale results may be difficult to see
immediately
15. Gentile’s Giving Voice to Values is meant to strengthen business students’ skills in what
type of situation?
@ Answer Location: (3) Giving Voice to Values; Cognitive Domain: Comprehension;
Question Type: MC
a. When negotiating for salary
b. When instigating a change project
*c. When in a situation that runs counter to their principles
d. When onboarding new employees
16. Provide an example of a situation where someone practices giving voice to values.
@ Answer Location: (3) Giving Voice to Values: GVV Organizational Change; Cognitive
Domain: Application; Question Type: SA
*a. Any situation where someone is put in a situation counter to their values and the person
is able to articulate their values and stand up for them
17. What are Duck’s Five Stages of Change?
TEST BANK
,Organizational Change An Action Oriented Toolkit 3rd Edition Cawsey Test Bank
Cawsey, Organizational Change, Third Edition
© SAGE Publications, 2016.
Instructor Resource
Chapter 2: Frameworks for Leading the Process of Organizational
Change: “How” to Lead Organizational Change
Test Bank
1. Give an example of an organization that scanned its environment and changed to match
shifts in the environment.
@ Answer Location: Intro; Cognitive Domain: Application; Question Type: SA
*a. Restaurants tailoring offerings to trends favoring organic and sustainable food sourcing;
iTunes providing an online radio to satisfy the need for streaming radio apps
2. What are the two distinct aspects of organizational change that must be addressed?
@ Answer Location: Differentiating How to Change From What to Change; Cognitive
Domain: Comprehension; Question Type: MC
a. Why and where
b. Why and what
*c. How and what
d. How and why
3. What is an example of a managerial decision on how to change?
@ Answer Location: Differentiating How to Change From What to Change; Cognitive
Domain: Application; Question Type: MC
a. Choosing between addressing an issue of employee satisfaction or bottom-line profit
b. Reviewing customer complaints and deciding the core issue that needs to be addressed
c. Trying to increase sales using the same historical strategy
*d. Addressing an issue of operational efficiency by either implementing more employee
training or reevaluating systems at customer touch points
4. What is the “failure of success?”
@ Answer Location: The Processes of Organizational Change; Cognitive Domain:
Comprehension; Question Type: MC
*a. Continuing to use practices that worked successfully in the past that are no longer
appropriate
b. Expending too many resources to reach a successful change
c. Focusing on success in only one part of the organization without considering losses that
may have occurred elsewhere
d. Insisting that success has been achieved even when there are major issues that need to
be addressed
5. What does Handy’s sigmoid curve outline?
@ Answer Location: The Processes of Organizational Change; Cognitive Domain:
Comprehension; Question Type: MC
a. The stages of organizational change
*b. Where one should begin changing and where it becomes obvious that one needs to
change
Visit TestBankDeal.com to get complete for all chapters
, Cawsey, Organizational Change, Third Edition
© SAGE Publications, 2016.
Instructor Resource
c. How people respond when change is enacted
d. The quantity of inputs that go into creating change
6. Organizational change most often requires changing at what three levels?
@ Answer Location: The Processes of Organizational Change; Cognitive Domain:
Comprehension; Question Type: MC
a. Strategy, operations, and human resources
b. Simple, joint, and complex
*c. Individual, unit, and organization
d. Beginning, middle, and end
7. What are the three stages in Lewin’s model of change?
@ Answer Location: (1) Stage Theory of Change: Lewin; Cognitive Domain: Knowledge;
Question Type: MC
a. Easy, hard, and harder
b. Stop, drop, and roll
c. Stop, look, and listen
*d. Unfreeze, change, and refreeze
8. Describe Lewin’s stage of unfreezing.
@ Answer Location: (1) Stage Theory of Change: Lewin; Cognitive Domain:
Comprehension; Question Type: SA
*a. Dislodging current beliefs and assumptions. Beginning to question the status quo
9. Unfreezing must happen only at the leadership level to begin a change project.
@ Answer Location: (1) Stage Theory of Change: Lewin; Cognitive Domain: Analysis;
Question Type: TF
a. True
*b. False
10. During Lewin’s stage of change, the organization is undergoing significant uncertainty
and ambiguity.
@ Answer Location: (1) Stage Theory of Change: Lewin; Cognitive Domain:
Comprehension; Question Type: TF
*a. True
b. False
11. Lewin’s stage of refreezing is best described by which of the following options?
@ Answer Location: (1) Stage Theory of Change: Lewin, Refreeze; Cognitive Domain:
Comprehension; Question Type: MC
a. A stage where no further changes happen in the organization
b. A stage after a change project has failed where things go back to the way they were
c. Organization should freeze as firmly as possible no matter what happens around them so
that the change really sticks
, Cawsey, Organizational Change, Third Edition
© SAGE Publications, 2016.
Instructor Resource
*d. Once changes have been implemented, this stage is when new patterns and routines are
formed around the new change
12. Kotter’s model of change asserts that every change is different and that change can be
implemented through a variety of different paths or steps in varying order.
@ Answer Location: (2) Stage Model of Organizational Change: Kotter; Cognitive Domain:
Analysis; Question Type: TF
a. True
*b. False
13. What is the first step in Kotter’s model of change?
@ Answer Location: (2) Stage Model of Organizational Change: Kotter, Kotter’s Eight-Stage
Process; Cognitive Domain: Knowledge; Question Type: MC
*a. Establish a sense of urgency
b. Develop a vision and strategy
c. Identify the need for change
d. Create a guiding coalition
14. Generating short-term wins is important for what reason?
@ Answer Location: (2) Stage Model of Organizational Change: Kotter, Kotter’s Eight-Stage
Process; Cognitive Domain: Analysis; Question Type: MC
a. To capture the hearts and minds of employees
b. To give people an overarching dream of an inspiring future
c. To continue pressing forward so that change seeps into the deepest parts of the
organization
*d. To keep employees motivated when large-scale results may be difficult to see
immediately
15. Gentile’s Giving Voice to Values is meant to strengthen business students’ skills in what
type of situation?
@ Answer Location: (3) Giving Voice to Values; Cognitive Domain: Comprehension;
Question Type: MC
a. When negotiating for salary
b. When instigating a change project
*c. When in a situation that runs counter to their principles
d. When onboarding new employees
16. Provide an example of a situation where someone practices giving voice to values.
@ Answer Location: (3) Giving Voice to Values: GVV Organizational Change; Cognitive
Domain: Application; Question Type: SA
*a. Any situation where someone is put in a situation counter to their values and the person
is able to articulate their values and stand up for them
17. What are Duck’s Five Stages of Change?
