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WGU C464 Introduction to Communication EXAM QUESTION
BANK ALL 500 QUESTIONS AND CORRECT DETAILED
SOLUTIONS JUST RELEASED THIS YEAR
WGU C464 Introduction to Communication EXAM
Q. Emily is a college sophomore. In her first year, she had a high GPA, enjoyed her classes,
made friends easily, and received a lot of support from her family back at home. This year,
however, things are not going quite so well. Her father's real-estate business is struggling, and
her parents are no longer able to send her extra money for her living expenses. So, Emily
began waiting tables at night to make ends meet.
Spending up to 30 hours a week at the restaurant, on top of a full course load, has left Emily
with little time to study, get a good night's sleep, or spend time with her friends. With only a
few weeks left in the semester, Emily's grades have begun to slip, and she has become
isolated from her friends. Neither her instructors nor her friends seem very understanding of
her situation, but, then again, she has not had an open conversation with anyone about her
challenges. She just feels too embarrassed to share her struggles with her friends, let alone
her professors, and doesn't know how to appropriately talk about these personal problems.
Emily decides she will go talk to her college advisor. She sets up an appointment that will take
place in two days. Which of the following would best prepare Emily for the meeting?
a) Emily needs to think about how she will convey her situation to her advisor and what she
will say.
b) There isn't anything Emily can do until she talks with her advisor.
c) Emily should call her mother to ask if she will talk with the counselor for her.
a)
Q. Q. Emily is a college sophomore. In her first year, she had a high GPA, enjoyed her classes,
made friends easily, and received a lot of support from her family back at home. This year,
however, things are not going quite so well. Her father's real-estate business is struggling, and
her parents are no longer able to send her extra money for her living expenses. So, Emily
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began waiting tables at night to make ends meet.
Spending up to 30 hours a week at the restaurant, on top of a full course load, has left Emily
with little time to study, get a good night's sleep, or spend time with her friends. With only a
few weeks left in the semester, Emily's grades have begun to slip, and she has become
isolated from her friends. Neither her instructors nor her friends seem very understanding of
her situation, but, then again, she has not had an open conversation with anyone about her
challenges. She just feels too embarrassed to share her struggles with her friends, let alone
her professors, and doesn't know how to appropriately talk about these personal problems.
After Emily speaks with her advisor, which of the following is important for Emily to do first?
a) Call her mother and ask for her advice.
b) Take action while the conversation is fresh in her mind.
c) Reflect and evaluate what she and her advisor discussed.
c)
Q. Read the following statements about the effect of technology on human communication
then indicate if they are (YES) or are not (NO) backed up by the research described above.
Users of today's communication technologies may be more susceptible to burnout.
Yes
No
yes
Q. With access to technology that allows us to communicate with anyone, anywhere, at any
time, we have become better all-around communicators.
Yes
No
No
Q. ____________________is communication between and among people and groups across
national, ethnic, and other cultural boundaries.
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Intercultural communication
Q. Intercultural communication is difficult among individuals, and it is often mishandled in the
media as well. For instance, the German newspaper Süddeutsche Zeitung was accused of anti-
Semitism in early 2014 for publishing a cartoon that depicted Facebook founder Mark
Zuckerberg as an octopus with tentacles in control of the world. However, in the news outlet’s
attempt to show Facebook’s mighty reach, Zuckerberg was actually illustrated in much the
same way as Nazi cartoons showed Jewish people—that is, with curly hair, a hooked nose,
and fleshy lips. The cartoonist and the newspaper later apologized (Lyons, 2014). How does
this example illustrate poor communication?
a) The newspaper did not have verbal messages to go with the image.
b) The newspaper did not convey its intended message.
c) The newspaper had intentionally wanted to insult Mr. Zuckerberg’s ethnic background.
b)
Metacognition
thinking about thinking (refers to your awareness of yourself as a learner and your ability to
regulate your own learning)
Metacognition has ____________ distinctive skills.
five
What are the 5 distinctive skills for metacognition?
1. ASSESS the task
2. EVALUATE your strengths and weaknesses
3. PLAN an approach
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4. APPLY strategies and monitor your performance
5. REFLECT and adjust if needed.
Communication is ______________?
the exchange of verbal and nonverbal messages with the intent of stimulating particular
meanings in the minds of others.
When we communicate successfully, that is to stimulate the meanings we intend in the minds
of others, we achieve____________________
understanding.
Q. Which of the following statements is true of communication?
a) unsuccessful communication results in misunderstanding of your intent.
b) being able to successfully communicate is a skill that all people are born with.
c) communication involves only the spoken word.
d) successful communication results in people agreeing with your point of view.
A. a)
Q. Which of the following best describes the purpose of communication?
a) to socialize with others.
b) to solve problems, make decisions and manage relationships with others.
c) to get other people to agree with you.
A. b)
WGU C464 Introduction to Communication EXAM QUESTION
BANK ALL 500 QUESTIONS AND CORRECT DETAILED
SOLUTIONS JUST RELEASED THIS YEAR
WGU C464 Introduction to Communication EXAM
Q. Emily is a college sophomore. In her first year, she had a high GPA, enjoyed her classes,
made friends easily, and received a lot of support from her family back at home. This year,
however, things are not going quite so well. Her father's real-estate business is struggling, and
her parents are no longer able to send her extra money for her living expenses. So, Emily
began waiting tables at night to make ends meet.
Spending up to 30 hours a week at the restaurant, on top of a full course load, has left Emily
with little time to study, get a good night's sleep, or spend time with her friends. With only a
few weeks left in the semester, Emily's grades have begun to slip, and she has become
isolated from her friends. Neither her instructors nor her friends seem very understanding of
her situation, but, then again, she has not had an open conversation with anyone about her
challenges. She just feels too embarrassed to share her struggles with her friends, let alone
her professors, and doesn't know how to appropriately talk about these personal problems.
Emily decides she will go talk to her college advisor. She sets up an appointment that will take
place in two days. Which of the following would best prepare Emily for the meeting?
a) Emily needs to think about how she will convey her situation to her advisor and what she
will say.
b) There isn't anything Emily can do until she talks with her advisor.
c) Emily should call her mother to ask if she will talk with the counselor for her.
a)
Q. Q. Emily is a college sophomore. In her first year, she had a high GPA, enjoyed her classes,
made friends easily, and received a lot of support from her family back at home. This year,
however, things are not going quite so well. Her father's real-estate business is struggling, and
her parents are no longer able to send her extra money for her living expenses. So, Emily
, Page 2 of 307
began waiting tables at night to make ends meet.
Spending up to 30 hours a week at the restaurant, on top of a full course load, has left Emily
with little time to study, get a good night's sleep, or spend time with her friends. With only a
few weeks left in the semester, Emily's grades have begun to slip, and she has become
isolated from her friends. Neither her instructors nor her friends seem very understanding of
her situation, but, then again, she has not had an open conversation with anyone about her
challenges. She just feels too embarrassed to share her struggles with her friends, let alone
her professors, and doesn't know how to appropriately talk about these personal problems.
After Emily speaks with her advisor, which of the following is important for Emily to do first?
a) Call her mother and ask for her advice.
b) Take action while the conversation is fresh in her mind.
c) Reflect and evaluate what she and her advisor discussed.
c)
Q. Read the following statements about the effect of technology on human communication
then indicate if they are (YES) or are not (NO) backed up by the research described above.
Users of today's communication technologies may be more susceptible to burnout.
Yes
No
yes
Q. With access to technology that allows us to communicate with anyone, anywhere, at any
time, we have become better all-around communicators.
Yes
No
No
Q. ____________________is communication between and among people and groups across
national, ethnic, and other cultural boundaries.
, Page 3 of 307
Intercultural communication
Q. Intercultural communication is difficult among individuals, and it is often mishandled in the
media as well. For instance, the German newspaper Süddeutsche Zeitung was accused of anti-
Semitism in early 2014 for publishing a cartoon that depicted Facebook founder Mark
Zuckerberg as an octopus with tentacles in control of the world. However, in the news outlet’s
attempt to show Facebook’s mighty reach, Zuckerberg was actually illustrated in much the
same way as Nazi cartoons showed Jewish people—that is, with curly hair, a hooked nose,
and fleshy lips. The cartoonist and the newspaper later apologized (Lyons, 2014). How does
this example illustrate poor communication?
a) The newspaper did not have verbal messages to go with the image.
b) The newspaper did not convey its intended message.
c) The newspaper had intentionally wanted to insult Mr. Zuckerberg’s ethnic background.
b)
Metacognition
thinking about thinking (refers to your awareness of yourself as a learner and your ability to
regulate your own learning)
Metacognition has ____________ distinctive skills.
five
What are the 5 distinctive skills for metacognition?
1. ASSESS the task
2. EVALUATE your strengths and weaknesses
3. PLAN an approach
, Page 4 of 307
4. APPLY strategies and monitor your performance
5. REFLECT and adjust if needed.
Communication is ______________?
the exchange of verbal and nonverbal messages with the intent of stimulating particular
meanings in the minds of others.
When we communicate successfully, that is to stimulate the meanings we intend in the minds
of others, we achieve____________________
understanding.
Q. Which of the following statements is true of communication?
a) unsuccessful communication results in misunderstanding of your intent.
b) being able to successfully communicate is a skill that all people are born with.
c) communication involves only the spoken word.
d) successful communication results in people agreeing with your point of view.
A. a)
Q. Which of the following best describes the purpose of communication?
a) to socialize with others.
b) to solve problems, make decisions and manage relationships with others.
c) to get other people to agree with you.
A. b)
