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,Organizational Behavior 18th Edition Robbins Test Bank
Organizational Behavior, 18e (Robbins)
Chapter 2 Diversity in Organizations
1) Kimberly Ortiz strongly believes in working for a company that promotes diversity. She
believes that such organizations are respectful of differences and allow employees more
exposure. She recently attended an interview where she was told that the company follows
policies that focus on organizational diversity. However, when she finally joined the company,
she had a strong feeling that the company's claim was not true. Which of the following, if true,
weakens Kimberly's belief that the company does not encourage diversity?
A) Eighty-five percent of the top management positions in the company are held by men.
B) She is the only African-American member in the entire workforce.
C) The workforce is not dominated by any specific ethnic or racial group.
D) The previous company she worked for made a conscious effort to employ an equal number of
men and women.
E) Her team members believe that they are treated equally in spite of differences in performance.
Answer: C
Explanation: The fact that the workforce is not dominated by any one ethnic or racial group
indicates that the workplace has a mix of all ethnicities and races and does not discriminate. The
fact that 85 percent of the top management positions of the company are held by men works
against the argument because it shows that the company is biased toward men. In addition, if
Kimberly is the only African-American member in the entire workforce, it shows that the
company is biased toward other racial groups. Kimberly's previously working for a company that
believes in gender equality is irrelevant to this argument. Her team members being treated
equally in spite of differences in performance represents unfair discrimination. It works against
the argument.
LO: 2.1: Describe the two major forms of workplace diversity.
AACSB: Reflective thinking
Difficulty: Hard
Quest. Category: Critical Thinking
2) ________ diversity refers to diversity in observable attributes such as race, ethnicity, sex, and
age.
A) Psychographic
B) Additive
C) Surface-level
D) Disjunctive
E) Conjunctive
Answer: C
Explanation: Surface-level diversity refers to differences in easily perceived characteristics, such
as gender, race, ethnicity, age, and disability, that do not necessarily reflect the ways people
think or feel but that may activate certain stereotypes.
LO: 2.1: Describe the two major forms of workplace diversity.
AACSB: Diverse and multicultural work environments
Difficulty: Easy
Quest. Category: Concept
1
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,3) Which of the following is true with respect to surface-level diversity?
A) It refers to psychographic characteristics of the members of a group.
B) People with surface-level diversity will also share deep-level diversity.
C) It indicates differences of values, emotions and personality traits between people.
D) It refers to differences in easily perceived characteristics, such as gender and race.
E) It represents a person's or group's thought processes and feelings.
Answer: D
Explanation: Surface-level diversity refers to differences in easily perceived characteristics, such
as gender, race, ethnicity, age, and disability, that do not necessarily reflect the ways people
think or feel but that may activate certain stereotypes.
LO: 2.1: Describe the two major forms of workplace diversity.
AACSB: Diverse and multicultural work environments
Difficulty: Easy
Quest. Category: Concept
4) Differences in ________ indicate surface-level diversity.
A) personality
B) values
C) style of work
D) ethnicity
E) attitudes
Answer: D
Explanation: Surface-level diversity refers to differences in easily perceived characteristics, such
as gender, race, ethnicity, age, and disability, that do not necessarily reflect the ways people
think or feel but that may activate certain stereotypes.
LO: 2.1: Describe the two major forms of workplace diversity.
AACSB: Diverse and multicultural work environments
Difficulty: Easy
Quest. Category: Concept
5) Which of the following most likely indicates surface-level similarity?
A) Tim and Jake are colleagues who take risks and are quick decision makers.
B) The employees at GenSys prefer teamwork over individual assignments.
C) Nina and Chuck are colleagues who share similar views on corporate social responsibility.
D) Jane and Sara grew up in the same town and went to school together.
E) Hannah and Nate are both introspective and tend to be slow to reach decisions.
Answer: D
Explanation: Surface-level diversity refers to differences in easily perceived characteristics, such
as gender, race, ethnicity, age, and disability, that do not necessarily reflect the ways people
think or feel but that may activate certain stereotypes.
LO: 2.1: Describe the two major forms of workplace diversity.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Quest. Category: Application
2
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, 6) ________ diversity refers to diversity with respect to attributes that are less easy to observe
initially but that can be inferred after more direct experience.
A) Surface-level
B) Additive
C) Demographic
D) Deep-level
E) Conjunctive
Answer: D
Explanation: As people get to know one another, they become less concerned about
demographic differences if they see themselves as sharing more important characteristics, such
as personality and values, that represent deep-level diversity.
LO: 2.1: Describe the two major forms of workplace diversity.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Quest. Category: Concept
7) Which of the following best represents deep-level similarity?
A) colleagues who both come from the same neighborhood in Alabama
B) employees who are college graduates with a degree in business management
C) employees who speak Spanish and share similar religious beliefs
D) employees who seek challenges in assignments and like to work collaboratively
E) employees in their mid-thirties with 10 years' work experience in the publishing industry
Answer: D
Explanation: Demographics mostly reflect surface-level diversity, not thoughts and feelings, and
can lead employees to perceive one another through stereotypes and assumptions. However,
evidence has shown that as people get to know one another, they become less concerned about
demographic differences if they see themselves as sharing more important characteristics, such
as personality and values, that represent deep-level diversity.
LO: 2.1: Describe the two major forms of workplace diversity.
AACSB: Diverse and multicultural work environments
Difficulty: Easy
Quest. Category: Concept
3
Copyright © 2019 Pearson Education, Inc.
TEST BANK
,Organizational Behavior 18th Edition Robbins Test Bank
Organizational Behavior, 18e (Robbins)
Chapter 2 Diversity in Organizations
1) Kimberly Ortiz strongly believes in working for a company that promotes diversity. She
believes that such organizations are respectful of differences and allow employees more
exposure. She recently attended an interview where she was told that the company follows
policies that focus on organizational diversity. However, when she finally joined the company,
she had a strong feeling that the company's claim was not true. Which of the following, if true,
weakens Kimberly's belief that the company does not encourage diversity?
A) Eighty-five percent of the top management positions in the company are held by men.
B) She is the only African-American member in the entire workforce.
C) The workforce is not dominated by any specific ethnic or racial group.
D) The previous company she worked for made a conscious effort to employ an equal number of
men and women.
E) Her team members believe that they are treated equally in spite of differences in performance.
Answer: C
Explanation: The fact that the workforce is not dominated by any one ethnic or racial group
indicates that the workplace has a mix of all ethnicities and races and does not discriminate. The
fact that 85 percent of the top management positions of the company are held by men works
against the argument because it shows that the company is biased toward men. In addition, if
Kimberly is the only African-American member in the entire workforce, it shows that the
company is biased toward other racial groups. Kimberly's previously working for a company that
believes in gender equality is irrelevant to this argument. Her team members being treated
equally in spite of differences in performance represents unfair discrimination. It works against
the argument.
LO: 2.1: Describe the two major forms of workplace diversity.
AACSB: Reflective thinking
Difficulty: Hard
Quest. Category: Critical Thinking
2) ________ diversity refers to diversity in observable attributes such as race, ethnicity, sex, and
age.
A) Psychographic
B) Additive
C) Surface-level
D) Disjunctive
E) Conjunctive
Answer: C
Explanation: Surface-level diversity refers to differences in easily perceived characteristics, such
as gender, race, ethnicity, age, and disability, that do not necessarily reflect the ways people
think or feel but that may activate certain stereotypes.
LO: 2.1: Describe the two major forms of workplace diversity.
AACSB: Diverse and multicultural work environments
Difficulty: Easy
Quest. Category: Concept
1
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,3) Which of the following is true with respect to surface-level diversity?
A) It refers to psychographic characteristics of the members of a group.
B) People with surface-level diversity will also share deep-level diversity.
C) It indicates differences of values, emotions and personality traits between people.
D) It refers to differences in easily perceived characteristics, such as gender and race.
E) It represents a person's or group's thought processes and feelings.
Answer: D
Explanation: Surface-level diversity refers to differences in easily perceived characteristics, such
as gender, race, ethnicity, age, and disability, that do not necessarily reflect the ways people
think or feel but that may activate certain stereotypes.
LO: 2.1: Describe the two major forms of workplace diversity.
AACSB: Diverse and multicultural work environments
Difficulty: Easy
Quest. Category: Concept
4) Differences in ________ indicate surface-level diversity.
A) personality
B) values
C) style of work
D) ethnicity
E) attitudes
Answer: D
Explanation: Surface-level diversity refers to differences in easily perceived characteristics, such
as gender, race, ethnicity, age, and disability, that do not necessarily reflect the ways people
think or feel but that may activate certain stereotypes.
LO: 2.1: Describe the two major forms of workplace diversity.
AACSB: Diverse and multicultural work environments
Difficulty: Easy
Quest. Category: Concept
5) Which of the following most likely indicates surface-level similarity?
A) Tim and Jake are colleagues who take risks and are quick decision makers.
B) The employees at GenSys prefer teamwork over individual assignments.
C) Nina and Chuck are colleagues who share similar views on corporate social responsibility.
D) Jane and Sara grew up in the same town and went to school together.
E) Hannah and Nate are both introspective and tend to be slow to reach decisions.
Answer: D
Explanation: Surface-level diversity refers to differences in easily perceived characteristics, such
as gender, race, ethnicity, age, and disability, that do not necessarily reflect the ways people
think or feel but that may activate certain stereotypes.
LO: 2.1: Describe the two major forms of workplace diversity.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Quest. Category: Application
2
Copyright © 2019 Pearson Education, Inc.
, 6) ________ diversity refers to diversity with respect to attributes that are less easy to observe
initially but that can be inferred after more direct experience.
A) Surface-level
B) Additive
C) Demographic
D) Deep-level
E) Conjunctive
Answer: D
Explanation: As people get to know one another, they become less concerned about
demographic differences if they see themselves as sharing more important characteristics, such
as personality and values, that represent deep-level diversity.
LO: 2.1: Describe the two major forms of workplace diversity.
AACSB: Diverse and multicultural work environments
Difficulty: Moderate
Quest. Category: Concept
7) Which of the following best represents deep-level similarity?
A) colleagues who both come from the same neighborhood in Alabama
B) employees who are college graduates with a degree in business management
C) employees who speak Spanish and share similar religious beliefs
D) employees who seek challenges in assignments and like to work collaboratively
E) employees in their mid-thirties with 10 years' work experience in the publishing industry
Answer: D
Explanation: Demographics mostly reflect surface-level diversity, not thoughts and feelings, and
can lead employees to perceive one another through stereotypes and assumptions. However,
evidence has shown that as people get to know one another, they become less concerned about
demographic differences if they see themselves as sharing more important characteristics, such
as personality and values, that represent deep-level diversity.
LO: 2.1: Describe the two major forms of workplace diversity.
AACSB: Diverse and multicultural work environments
Difficulty: Easy
Quest. Category: Concept
3
Copyright © 2019 Pearson Education, Inc.
