D351 WGU PA QUESTIONS AND ANSWERS
A company's leaders are redefining the company's expectations and goals. They need
to communicate these changes to the rest of the company. What should leaders update
to communicate the changes? - Answers -Mission statement
What should a business leader maximize to reduce an organization's internal costs? -
Answers -Efficiency
Which organizational structural component standardizes jobs? - Answers -
Formalization
Which component of organizational structure represents how policies govern positions?
- Answers -Formalization
Which type of skill should a human resources (HR) officer have to increase team
collaboration and communication? - Answers -Interpersonal
A human resources (HR) team is remapping job functions and processes in its
department. The team is focused on the use of resources for different HR tasks and the
associated costs. Which part of the organizational operation is the HR team focused
on? - Answers -Efficiency
Which group directly impacts company performance? - Answers -Part-time employees
A company's vice president (VP) of accounting filled a manager position in the
department with an internal analyst. The position was not posted internally. Which type
of recruiting is this? - Answers -Targeted
A Human Resources (HR) department is developing a firefighter employment test that
includes a component to detect deviant behavior. Which kind of validity is this test
designed to measure? - Answers -Construct
A firefighter job analysis identified that firefighters must be able to do the following:
pull or drag up to 150 pounds through areas with zero visibility
walk and crawl around obstacles on fire
carry a 35-pound hose pack up smoke-filled stairs
Which kind of test should the human resources (HR) department design to determine
whether candidates meet these requirements? - Answers -Task simulations
Which type of validity measure identifies employees who will consistently receive
performance ratings that are satisfactory or above? - Answers -Criterion
What is the likely result of a human resources (HR) department using an online
application system? - Answers -Applications are easily tracked internally.
, What is a bona fide occupational qualification (BFOQ) topic that an interviewer is
allowed to ask a candidate for a firefighter position? - Answers -Height and weight
Which form of technology innovation addresses a labor shortage and reduces overall
company costs long term? - Answers -Self-checkout kiosks
Which input focuses on staffing needs for creating organizational outputs? - Answers -
Personnel
Which process is critical for understanding and creating position descriptions? -
Answers -Job analysis
An employee tells their manager that they would like to be considered for a
management position in the future. Which type of support should the employee's
organization provide? - Answers -Development
A manager identifies that a customer service representative is having difficulty getting
their average talk time down from six minutes to the organizational benchmark of five
minutes. What should the manager do to help the employee make an immediate
improvement? - Answers -Initiate a remediation training program
A chief executive officer (CEO) identified that the following employee capabilities are
required for the future of the organization:
adapting to changing economic conditions
listening to the customer's voice
responding to competition within the industry
What is the first step to accomplishing this? - Answers -Analyze the training needs
A human resources (HR) manager wants to evaluate the self-efficacy of the customer
service training as part of the needs assessment. What should the manager evaluate? -
Answers -Employee readiness
A supervisor uses social learning theory to develop records-clerk training for new hires.
Which training activity should be included? - Answers -Watching a coworker be
coached on a transaction
What is the goal of the recruitment process? - Answers -Hiring qualified applicants who
fit with the organization's culture
An applicant who is an introvert is concerned about the expectation to attend the
company's morale events if hired. Which fit selection mismatch is the applicant worried
about? - Answers -Person-organization
Which consequence for a company comes from selecting the wrong candidate? -
Answers -Lower productivity
A company's leaders are redefining the company's expectations and goals. They need
to communicate these changes to the rest of the company. What should leaders update
to communicate the changes? - Answers -Mission statement
What should a business leader maximize to reduce an organization's internal costs? -
Answers -Efficiency
Which organizational structural component standardizes jobs? - Answers -
Formalization
Which component of organizational structure represents how policies govern positions?
- Answers -Formalization
Which type of skill should a human resources (HR) officer have to increase team
collaboration and communication? - Answers -Interpersonal
A human resources (HR) team is remapping job functions and processes in its
department. The team is focused on the use of resources for different HR tasks and the
associated costs. Which part of the organizational operation is the HR team focused
on? - Answers -Efficiency
Which group directly impacts company performance? - Answers -Part-time employees
A company's vice president (VP) of accounting filled a manager position in the
department with an internal analyst. The position was not posted internally. Which type
of recruiting is this? - Answers -Targeted
A Human Resources (HR) department is developing a firefighter employment test that
includes a component to detect deviant behavior. Which kind of validity is this test
designed to measure? - Answers -Construct
A firefighter job analysis identified that firefighters must be able to do the following:
pull or drag up to 150 pounds through areas with zero visibility
walk and crawl around obstacles on fire
carry a 35-pound hose pack up smoke-filled stairs
Which kind of test should the human resources (HR) department design to determine
whether candidates meet these requirements? - Answers -Task simulations
Which type of validity measure identifies employees who will consistently receive
performance ratings that are satisfactory or above? - Answers -Criterion
What is the likely result of a human resources (HR) department using an online
application system? - Answers -Applications are easily tracked internally.
, What is a bona fide occupational qualification (BFOQ) topic that an interviewer is
allowed to ask a candidate for a firefighter position? - Answers -Height and weight
Which form of technology innovation addresses a labor shortage and reduces overall
company costs long term? - Answers -Self-checkout kiosks
Which input focuses on staffing needs for creating organizational outputs? - Answers -
Personnel
Which process is critical for understanding and creating position descriptions? -
Answers -Job analysis
An employee tells their manager that they would like to be considered for a
management position in the future. Which type of support should the employee's
organization provide? - Answers -Development
A manager identifies that a customer service representative is having difficulty getting
their average talk time down from six minutes to the organizational benchmark of five
minutes. What should the manager do to help the employee make an immediate
improvement? - Answers -Initiate a remediation training program
A chief executive officer (CEO) identified that the following employee capabilities are
required for the future of the organization:
adapting to changing economic conditions
listening to the customer's voice
responding to competition within the industry
What is the first step to accomplishing this? - Answers -Analyze the training needs
A human resources (HR) manager wants to evaluate the self-efficacy of the customer
service training as part of the needs assessment. What should the manager evaluate? -
Answers -Employee readiness
A supervisor uses social learning theory to develop records-clerk training for new hires.
Which training activity should be included? - Answers -Watching a coworker be
coached on a transaction
What is the goal of the recruitment process? - Answers -Hiring qualified applicants who
fit with the organization's culture
An applicant who is an introvert is concerned about the expectation to attend the
company's morale events if hired. Which fit selection mismatch is the applicant worried
about? - Answers -Person-organization
Which consequence for a company comes from selecting the wrong candidate? -
Answers -Lower productivity
