Ambulatory Care Nurse Certification
Exam Study Guide Questions with
Accurate Answers
A. "Go on." correct answer What statement is the best example of
using minimal cues during active listening?
A. "Go on."
B. "I know how that feels."
C. "What do you mean?"
D. Saying nothing.
A. Define professional liability and minimize risks
Ambulatory care nurses may be liable for improper administration of
drugs, failing to follow standard medical procedures, failure to follow a
physician's orders or take correct oral or verbal orders, failure to report
changes in patient conditions or defective equipment, miscounting
sponges/instruments/surgical equipment, avoidable injuries to patients
from falls or burns, and mishandling of patient personal belongings.
correct answer The primary purpose of risk management is to:
A. Define professional liability and minimize risks
B. Negotiate settlements for malpractice and negligence
C. Educate staff about risks
D. Reduce costs
A. Sit both parties down and attempt conflict resolution
, Conflict resolution should begin by asking each participant to state his
or her position without interruption. In reaching a solution,
collaboration and cooperation are usually more effective than coercion
correct answer If two staff member in an ambulatory care center have
an ongoing conflict because of personality issues and this conflict is
interfering with their work, the best resource is likely to:
A. Sit both parties down and attempt conflict resolution
B. Ensure that the employees are scheduled to work at different times
C. Fire the employee that is most at fault
D. Fire both employees for unprofessional conduct
acute care correct answer Treatment management: initiate, implement,
observe by healthcare team
Timing: admission to discharge
ambulatory care nursing correct answer -encounter are episodic
-less than 24 hours in duration
-occur singly or in a series
-encounter modalities happen via:
-face to face
-telehealth
-email, patient portal, text messaging, video conferencing, smart
phones, facetime, virtual clinics, biosensors, various apps
Exam Study Guide Questions with
Accurate Answers
A. "Go on." correct answer What statement is the best example of
using minimal cues during active listening?
A. "Go on."
B. "I know how that feels."
C. "What do you mean?"
D. Saying nothing.
A. Define professional liability and minimize risks
Ambulatory care nurses may be liable for improper administration of
drugs, failing to follow standard medical procedures, failure to follow a
physician's orders or take correct oral or verbal orders, failure to report
changes in patient conditions or defective equipment, miscounting
sponges/instruments/surgical equipment, avoidable injuries to patients
from falls or burns, and mishandling of patient personal belongings.
correct answer The primary purpose of risk management is to:
A. Define professional liability and minimize risks
B. Negotiate settlements for malpractice and negligence
C. Educate staff about risks
D. Reduce costs
A. Sit both parties down and attempt conflict resolution
, Conflict resolution should begin by asking each participant to state his
or her position without interruption. In reaching a solution,
collaboration and cooperation are usually more effective than coercion
correct answer If two staff member in an ambulatory care center have
an ongoing conflict because of personality issues and this conflict is
interfering with their work, the best resource is likely to:
A. Sit both parties down and attempt conflict resolution
B. Ensure that the employees are scheduled to work at different times
C. Fire the employee that is most at fault
D. Fire both employees for unprofessional conduct
acute care correct answer Treatment management: initiate, implement,
observe by healthcare team
Timing: admission to discharge
ambulatory care nursing correct answer -encounter are episodic
-less than 24 hours in duration
-occur singly or in a series
-encounter modalities happen via:
-face to face
-telehealth
-email, patient portal, text messaging, video conferencing, smart
phones, facetime, virtual clinics, biosensors, various apps
