ITSS 3300 FINAL EXAM REVIEW 2025
QUESTIONS AND ANSWERS
Doing stuff right (no wasting resources by automating a service) - ANS Efficiency
Doing the right stuff (the process output satisfies the customer) - ANS Effectiveness
A _____________ corresponds to a set of responsibilities or duties assigned to an individual or
team - ANS Role
Performance, reliability, availability are examples of _____________ requirements -
ANS Non-Functional (system warranty)
_____________ requirements refer to what the system is supposed to do for the user -
ANS Functional (system utility)
A _____________ is a structured set of activities designed to meet specific objectives -
ANS Process
A _____________ is a unit of organization performing related types of works (HR, ACCT, IT) -
ANS Function
IT service requirements stated as organizational needs or objectives to be satisfied are known
as _____________ requirements - ANS Business
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, A _____________ is a simplified representation of more complex objects or concepts (Can
never be perfect) - ANS Model
_____________ refers to the maximum amount something can produce or contain -
ANS Capacity
The IT _____________ is the platform on which business applications/IT services are built -
ANS Infrastructure
Developed primarily to support the data processing needs of manufacturers, _____________
systems provide business applications that can be used to support planning, purchasing,
inventory sales... etc processes. - ANS Enterprise resource planning (ERP)
A process is said to be _____________ when it's output optimally satisfies its customers'
requirements - ANS Effective
A _____________ is negotiated between the IT service provider and the Customer, documents
service level targets & specifies the responsibilities of the IT service provider and customer -
ANS Service level agreement (SLA)
_____________ generally refers to information, service, or good produced by labor to satisfy a
need - ANS Product
To save infrastructure costs, many businesses are employing _____________, or using a
network of remote computers assessed through the internet to support their information/ data
processing needs - ANS Cloud Computing
_____________ represents a specialized type of business applications designed to help manage
business relationships (ex: salesforce.com is a major provider of this type of business
application) - ANS Customer relations management (CRM)
COPYRIGHT © 2025 BRAINBARTER ALL RIGHTS RESERVED 2
QUESTIONS AND ANSWERS
Doing stuff right (no wasting resources by automating a service) - ANS Efficiency
Doing the right stuff (the process output satisfies the customer) - ANS Effectiveness
A _____________ corresponds to a set of responsibilities or duties assigned to an individual or
team - ANS Role
Performance, reliability, availability are examples of _____________ requirements -
ANS Non-Functional (system warranty)
_____________ requirements refer to what the system is supposed to do for the user -
ANS Functional (system utility)
A _____________ is a structured set of activities designed to meet specific objectives -
ANS Process
A _____________ is a unit of organization performing related types of works (HR, ACCT, IT) -
ANS Function
IT service requirements stated as organizational needs or objectives to be satisfied are known
as _____________ requirements - ANS Business
COPYRIGHT © 2025 BRAINBARTER ALL RIGHTS RESERVED 1
, A _____________ is a simplified representation of more complex objects or concepts (Can
never be perfect) - ANS Model
_____________ refers to the maximum amount something can produce or contain -
ANS Capacity
The IT _____________ is the platform on which business applications/IT services are built -
ANS Infrastructure
Developed primarily to support the data processing needs of manufacturers, _____________
systems provide business applications that can be used to support planning, purchasing,
inventory sales... etc processes. - ANS Enterprise resource planning (ERP)
A process is said to be _____________ when it's output optimally satisfies its customers'
requirements - ANS Effective
A _____________ is negotiated between the IT service provider and the Customer, documents
service level targets & specifies the responsibilities of the IT service provider and customer -
ANS Service level agreement (SLA)
_____________ generally refers to information, service, or good produced by labor to satisfy a
need - ANS Product
To save infrastructure costs, many businesses are employing _____________, or using a
network of remote computers assessed through the internet to support their information/ data
processing needs - ANS Cloud Computing
_____________ represents a specialized type of business applications designed to help manage
business relationships (ex: salesforce.com is a major provider of this type of business
application) - ANS Customer relations management (CRM)
COPYRIGHT © 2025 BRAINBARTER ALL RIGHTS RESERVED 2
