Actual Questions and Answers
Expert-Verified Explanation
This Exam contains:
✪ 40 Questions and Answers
✪ Multiple-choice and True/False Format
✪ Expert-Verified Explanations
✪ Verified with Trusted Textbooks
1. Which cycle describes members who are just surviving and living paycheck to paycheck?
A. Earn/Save/Invest
B. Save/Spend/Save
C. Earn/Spend/Earn/Spend
D. Invest/Spend/Earn
Answer: C
EXPLANATION: The Earn/Spend cycle represents financial instability with no savings or investment
buffer.
2. Financial counselors who don't use what they know about hemispheric thinking may fall into the
trap of:
A. Talking too little
B. Using financial jargon
C. Presenting information in a way that may not reach the member
D. Ignoring budgeting
Answer: C
EXPLANATION: Hemispheric thinking affects communication style; mismatches may hinder member
understanding.
3. Using a hard approach with members means:
A. Being empathetic
B. Avoiding eye contact
C. Communicating in an orderly and specific way
D. Ignoring emotional cues
Answer: C
EXPLANATION: The hard approach is structured and direct, helpful for members who prefer logic-driven
communication.
, 4. In the Johari Window, the Hidden Zone is:
A. Information known to the counselor only
B. Known to both counselor and member
C. Unknown to both
D. Known to the member but not the counselor
Answer: D
EXPLANATION: The Hidden Zone consists of personal information a member hasn't shared yet.
5. What type of counseling is most appropriate when planning a major purchase?
A. Crisis
B. Preventive
C. Legal
D. Remedial
Answer: B
EXPLANATION: Preventive counseling helps prepare members in advance of large financial decisions.
6. What is NOT a vital counselor skill?
A. Listening actively
B. Asking open-ended questions
C. Being empathetic
D. Asking close-ended questions
Answer: D
EXPLANATION: Open-ended questions encourage dialogue; close-ended may limit information sharing.
7. An example of pacing in counseling is:
A. Speaking louder than the member
B. Matching the member's energy level
C. Taking over the session
D. Ignoring emotions
Answer: B
EXPLANATION: Pacing builds rapport by aligning tone and energy with the member.
8. Which of the following is NOT a step in the change process?
A. Pre-contemplation
B. Maintenance
C. Action
D. Not revising the plan
Answer: D
EXPLANATION: Flexibility is necessary; revising the plan is often critical to success.